Feedback & Ideas
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2,200 votes
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Manage my sweep settings in the app
It would be great to be able to change / manage my Ultra sweep settings from within the mobile app. Thanks
1,416 votesWe are working on this functionality and aiming to have it available in iOS soon with Android some time later.
We will keep you updated here when it’s released.
Keep the ideas coming! -
Change Ultra debit card PIN in app
Change my Ultra card PIN from within the app
1,040 votes -
Delete my payees and billers in the app
I can create a payee and biller in the app but I want to be able to delete old ones I don't use anymore. Also can I please edit them too!
891 votesHi everyone! Thank you for this great suggestion. I have passed this onto our team for review and hopefully we’l be able to add this feature soon! For the time being, you’ll be able to access our desktop website via your mobile browser still. You’ll just need to type in “ubank.com.au/login”. ^Catherine
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Push notification when a deposit has been received
Receive push notifications when a cleared deposit has been received.
723 votes -
645 votes
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Be able to view and download statements from the app
I want to be able to view and download my statements from the mobile app.
630 votesHello,
I know a lot of customers would love for this to be included in our app. Our apps team are looking at how they can make this work, so we’ll keep you posted! ^Ferri -
Quick View Balance
The ability to quick view your balance for selected accounts without needing to log in would be beneficial. NAB and most other banks already have this feature for many months now.
575 votes -
Being able to delete unused accounts on the app rather than call to do so
The ablitly to apply to close an account that is no longer being used, through the app
426 votes -
Search transaction history by payer or payee
It would be more efficient if transaction history could be searched by a keyword so you could find payments to and from a person or businesses
329 votes -
MAKE SWEEPS OPTIONAL!
Mandatory sweeps is absolutely ridiculous. I DON'T want to be spending my savings, just because you think i do... I want my savings to STAY in savings. You know, the point of savings is to SAVE, not spend.
Can't control spending if you're allowing transaction accounts to continuously have $100 in it every day.
At least change the minimum to $1 instead of $100. I can't believe this is actually a mandatory feature that Ubank thinks is good?!
After going through all social media and previous posts, the customers are clearly asking for it to be an optional feature, yet…
314 votes -
Transfer between usaver and ultra accounts or between my other ubank accounts (visible when I login) without need for SMS confirmation.
Transfer between usaver and ultra accounts or between my other ubank accounts (visible when I login) without need for SMS confirmation. Every bank in the world allows intra account transfers as it is my money and I am transferring it to my own account within the same org. Really what security is this adding other than inconvenience.
308 votes -
In-app card management
Ability to set transaction limits on your card, block it from online and overseas online purchases.
270 votes -
Add more than 1 goal in the app
Would like to be able to add more than 1 savings goal in the app.
266 votesHi everyone,
Thanks for your feedback. This is something we are investigating. How would you like multiple goals to work, we have two possible options:
1. One goal per USaver account,
2. Multiple goals as within the one USaver account.Keep the feedback coming in comments ^PO
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Receive Ultra Bonus (1.06%p.a.) on all USavers not just the linked one
UBank makes it really easy to create multiple accounts for different saving goals and this is a great feature that I'd like to use. But unfortunately by doing that I'm giving up on the Ultra Bonus for all those extra accounts, which does not make sense.
So as a customer I'd like to still receive the Ultra Bonus on all accounts if I have one linked so that I can organise my saving goals in different accounts.
Currently the financial incentive for the Ultra Bonus clashes with the customer experience benefit of having multiple USavers.
267 votesHi,
To provide an update, at this stage the Ultra Bonus can only be applied on 1 single USaver and 1 joint USaver.
If you’re looking for additional accounts to earn great rates, you might find our Term Deposit accounts as an alternative – the best part is that it won’t impact you on earning the Ultra Bonus on your USaver Accounts.
We appreciate this isn’t the update you were hoping for, but never say never!
Thanks! ^Yasmin
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205 votes
Hi all, this is currently ‘planned’ but no ETA as yet. We have some other exciting things we’re planning to work on first, but it’s definitely on the list! ^EH
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Create a secure message from within the app
Can you please allow me to send a secure message from within the mobile app.
196 votes -
Allow us to hide sweeps in transaction view
The sweeps happen every transaction or two and make it hard to see what is going on. Please let us filter them out easily eg toggle sweep view on/off.
172 votes -
I want to create a linked account from the mobile app.
I want to be able to create a linked account from the mobile app please. We can create payees and billers, but it would be great to be able to create a linked account too!
142 votes -
Revert back to your old website.
Your new webpage is horrible and doesn't look simple at all. Instead, it looks like a DIY site and untrustworthy. The old webpage was friendly and welcoming at least.
131 votesThank you for your feedback. I’m sorry to hear you’re not a fan of our recent rebrand and the visuals from our new website. UBank’s new brand identity supported by Just the Bank You Need, is offering you exactly what you need from a bank and nothing you don’t. We hope as a result of the new brand you’ll better understand what UBank stands for and what we believe in. ^WP
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