Feedback & Ideas
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3,236 votes
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Push notification when a deposit has been received
Receive push notifications when a cleared deposit has been received.
1,252 votes -
Quick View Balance
The ability to quick view your balance for selected accounts without needing to log in would be beneficial. NAB and most other banks already have this feature for many months now.
862 votes -
Transfer between usaver and ultra accounts or between my other ubank accounts (visible when I login) without need for SMS confirmation.
Transfer between usaver and ultra accounts or between my other ubank accounts (visible when I login) without need for SMS confirmation. Every bank in the world allows intra account transfers as it is my money and I am transferring it to my own account within the same org. Really what security is this adding other than inconvenience.
748 votes -
Being able to delete unused accounts on the app rather than call to do so
The ablitly to apply to close an account that is no longer being used, through the app
742 votes -
Add more than 1 goal in the app
Would like to be able to add more than 1 savings goal in the app.
521 votes -
Access home loan from app
Would be nice to be able to manage home loans through the app
347 votes -
offset account
Can we have an update on when the offset account for home loan will be active? One of the post said it was started by an admin then changed to planned?????
313 votes -
I want to create a linked account from the mobile app.
I want to be able to create a linked account from the mobile app please. We can create payees and billers, but it would be great to be able to create a linked account too!
234 votes -
Be able to deposit cash!
Be able to deposit cash!
178 votes -
Transaction notifications/ Deposits & Withdrawals
Receive Push notifications for deposits and withdrawal’s/ All Transactions
169 votes -
Revert back to your old website.
Your new webpage is horrible and doesn't look simple at all. Instead, it looks like a DIY site and untrustworthy. The old webpage was friendly and welcoming at least.
141 votesThank you for your feedback. I’m sorry to hear you’re not a fan of our recent rebrand and the visuals from our new website. UBank’s new brand identity supported by Just the Bank You Need, is offering you exactly what you need from a bank and nothing you don’t. We hope as a result of the new brand you’ll better understand what UBank stands for and what we believe in. ^WP
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Contact ubank thru app once logged in
Contact Ubank directly
135 votes -
USAVER MONTHLY INTEREST ACCRUED INDICATOR
In the U Saver under for example: Account details - Interest earned show also the interest accrued per month in $ and updated daily. (showing the updated balance the next day). At the very beginning of the new month, the balance of interest earned is reset to "0" and the interest amount is then paid to your U Bank balance. Then the whole monthly cycle starts again. ING Bank uses this feature for their Maximiser Savings account and it is very handy as you can instantly see your interest earned each day during the monthly cycle.
119 votes -
Change the website
Hi Team,
I've been a customer for over 5 years now, and love everything about your services, however, I'm looking to get a new product and finding the website very difficult to navigate, the upgrade from previous website has made it more impersonal and less inviting. I'm quite good with web pages and technology but it's a bit of a muck around especially when I know exactly what I'm looking for.
Please consider updating this, if I wasn't an existing customer I wouldn't join from looking at the website.
Make it more user friendly please!!
Otherwise keep up the good…
94 votesHello Courtney, thank you for taking the time to share your thoughts with us about the recent rebrand of our website. I’m pleased to let you know that we have received feedback from our customers and we’re looking to make some changes soon and I’ll be sure to keep you updated. ^WP
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Cardless Cash ...
Both Westpac and CBA allow access to withdraw cash without using cards via their ATM network and their mobile apps.
This is a tremendous convenience feature... and NAB/UBank are lagging behind on this one!
81 votesThis is a great way to easily access cash. We will keep you updated if this is something were able to offer. Thanks ^WP
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76 votes
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Get a professional looking website, so you dont scare off potential customers. Also add email contact.
I have just been looking to refinance, and have had a look around at some competitive online company such as yours. I found your website hard to navigate and it makes my eyes hurt to look at for any length of time. This in the end is THE reason I am not going to use Ubank for my loan needs. From the info I could actually find on your website you appear to be competitive in every other way.
Sorry, but fix it if you don't want to lose more business.
Also, why don't you have an email contact? I…71 votes -
Zero ATM fees (or reimbursement).
ZerEver. This is a major draw for other online banks. In my opinion, it would tick the third major box that you are missing. The other two are
1) a high interest rate on the savings account (of which70 votes -
Security code coming through for transfer of money
Security code
69 votes
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