Feedback & Ideas
Search or post a new idea
-
1,766 votes
-
Manage my sweep settings in the app
It would be great to be able to change / manage my Ultra sweep settings from within the mobile app. Thanks
961 votesHello,
That’s a great idea! I’ve sent the suggestion to our apps team to review.
The sweep feature was designed to help maximize your interest and have available funds for your daily spending. If you have a look at this link it can help you set up the Ultra account the way you want it to work.
https://www.ubank.com.au/banking-overview/transaction-accounts/make-your-money-work-hard-for-you
I hope this helps. ^Ferri
-
Delete my payees and billers in the app
I can create a payee and biller in the app but I want to be able to delete old ones I don't use anymore. Also can I please edit them too!
724 votesHi everyone! Thank you for this great suggestion. I have passed this onto our team for review and hopefully we’l be able to add this feature soon! For the time being, you’ll be able to access our desktop website via your mobile browser still. You’ll just need to type in “ubank.com.au/login”. ^Catherine
-
Change Ultra debit card PIN in app
Change my Ultra card PIN from within the app
638 votes -
Be able to view and download statements from the app
I want to be able to view and download my statements from the mobile app.
491 votesHello,
I know a lot of customers would love for this to be included in our app. Our apps team are looking at how they can make this work, so we’ll keep you posted! ^Ferri -
479 votes
-
Push notification when a deposit has been received
Receive push notifications when a cleared deposit has been received.
456 votes -
Quick View Balance
The ability to quick view your balance for selected accounts without needing to log in would be beneficial. NAB and most other banks already have this feature for many months now.
393 votes -
286 votes
-
Being able to delete unused accounts on the app rather than call to do so
The ablitly to apply to close an account that is no longer being used, through the app
280 votes -
Search transaction history by payer or payee
It would be more efficient if transaction history could be searched by a keyword so you could find payments to and from a person or businesses
246 votes -
Receive Ultra Bonus (1.06%p.a.) on all USavers not just the linked one
UBank makes it really easy to create multiple accounts for different saving goals and this is a great feature that I'd like to use. But unfortunately by doing that I'm giving up on the Ultra Bonus for all those extra accounts, which does not make sense.
So as a customer I'd like to still receive the Ultra Bonus on all accounts if I have one linked so that I can organise my saving goals in different accounts.
Currently the financial incentive for the Ultra Bonus clashes with the customer experience benefit of having multiple USavers.
246 votesHi,
To provide an update, at this stage the Ultra Bonus can only be applied on 1 single USaver and 1 joint USaver.
If you’re looking for additional accounts to earn great rates, you might find our Term Deposit accounts as an alternative – the best part is that it won’t impact you on earning the Ultra Bonus on your USaver Accounts.
We appreciate this isn’t the update you were hoping for, but never say never!
Thanks! ^Yasmin
-
195 votes
Hi all, this is currently ‘planned’ but no ETA as yet. We have some other exciting things we’re planning to work on first, but it’s definitely on the list! ^EH
-
Add more than 1 goal in the app
Would like to be able to add more than 1 savings goal in the app.
189 votes -
In-app card management
Ability to set transaction limits on your card, block it from online and overseas online purchases.
185 votes -
Transfer between usaver and ultra accounts or between my other ubank accounts (visible when I login) without need for SMS confirmation.
Transfer between usaver and ultra accounts or between my other ubank accounts (visible when I login) without need for SMS confirmation. Every bank in the world allows intra account transfers as it is my money and I am transferring it to my own account within the same org. Really what security is this adding other than inconvenience.
175 votes -
Add ability to disable sweep on Ultra account.
It would be good to be able to disable sweep or if not then would be good to make people aware that if they have a low balance they are worst off signing up for the Ultra account assuming they have no use for the debit card.
A minimum of $100 ($500 default) is swept from your uSaver to this transaction account that doesn't pay any interest. So there is an indirect cost of having this account (minimum indirect cost pa of $3.11 ($100*3.11%) or default indirect cost pa of $15.55 ($500*3.11%)).
If you don't intend to use the debit…
167 votesThank you for your honesty and kind words for UBank. The Ultra has some great features, and we always look to provide our customers with as much information as we can. Recently we have also started to send an email the night after the first sweep. To educate, as well as provide the knowledge of the minimums that are available for sweeps.
I have passed through your suggestion to provide the option to disable sweeps. Watch the status for further updates.
-
Be able to see currently offered Term Deposit interest rates from within the app like every other bank does!
Have a menu of other information such as products AND currently offered interest rates on deposits
157 votes -
Let us change our UBank Visa Debit card PIN online
It's inconvenient to have to go to an ATM to change my PIN. You're an online bank, so I expect this ability online.
141 votesGreat suggestion, we will need to take into consideration all factors when making a change like this. I have passed this feedback on and to keep up to date, watch the status of your suggestion.
-
Revert back to your old website.
Your new webpage is horrible and doesn't look simple at all. Instead, it looks like a DIY site and untrustworthy. The old webpage was friendly and welcoming at least.
130 votesThank you for your feedback. I’m sorry to hear you’re not a fan of our recent rebrand and the visuals from our new website. UBank’s new brand identity supported by Just the Bank You Need, is offering you exactly what you need from a bank and nothing you don’t. We hope as a result of the new brand you’ll better understand what UBank stands for and what we believe in. ^WP
- Don't see your idea?