Feedback & Ideas
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Receive Ultra Bonus (1.06%p.a.) on all USavers not just the linked one
UBank makes it really easy to create multiple accounts for different saving goals and this is a great feature that I'd like to use. But unfortunately by doing that I'm giving up on the Ultra Bonus for all those extra accounts, which does not make sense.
So as a customer I'd like to still receive the Ultra Bonus on all accounts if I have one linked so that I can organise my saving goals in different accounts.
Currently the financial incentive for the Ultra Bonus clashes with the customer experience benefit of having multiple USavers.
227 votesWe appreciate your suggestion and have heard our customers feedback regarding applying the Ultra Bonus Rate to multiple USaver accounts.
We have passed on this suggestion to our management team for their consideration in the next product enhancement strategy.
Thank you for your suggestion to make our products better ^WP -
183 votes
Hi all, this is currently ‘planned’ but no ETA as yet. We have some other exciting things we’re planning to work on first, but it’s definitely on the list! ^EH
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Let users created 'trusted' accounts
A list of trusted bank accounts would let users not have to jump through the whole SMS process each time they transferred money. The SMS would only be needed the first time the account was set up. This would not only make it easier to transfer money now but also when overseas. The process would allow customers to opt into this process. Customers should still be given the option to stay with the full SMS process if they prefer.
177 votesHi everyone,
If you have ‘Linked’ accounts you’re now able to withdraw money without SMS security codes. This is up to a total of $5,000 each business day across your Linked accounts. If you withdraw over $5,000 (cumulative), you will start getting SMS security codes again. (Don’t forget, if you’ve only just Linked your external account, you’ll have to wait 10 days before we stop asking for SMS codes, just to be safe.)
Charlie
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Create a two factor authentication system in your mobile app, as an alternative to SMS code verification.
Why not create a two factor authentication system (or piggy back off Google Authenticator!) as an alternative to the SMS verification code system? This will allow people to continue banking when reception is bad / SMS glitches etc.
146 votes -
Add ability to disable sweep on Ultra account.
It would be good to be able to disable sweep or if not then would be good to make people aware that if they have a low balance they are worst off signing up for the Ultra account assuming they have no use for the debit card.
A minimum of $100 ($500 default) is swept from your uSaver to this transaction account that doesn't pay any interest. So there is an indirect cost of having this account (minimum indirect cost pa of $3.11 ($100*3.11%) or default indirect cost pa of $15.55 ($500*3.11%)).
If you don't intend to use the debit…
137 votesThank you for your honesty and kind words for UBank. The Ultra has some great features, and we always look to provide our customers with as much information as we can. Recently we have also started to send an email the night after the first sweep. To educate, as well as provide the knowledge of the minimums that are available for sweeps.
I have passed through your suggestion to provide the option to disable sweeps. Watch the status for further updates.
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Revert back to your old website.
Your new webpage is horrible and doesn't look simple at all. Instead, it looks like a DIY site and untrustworthy. The old webpage was friendly and welcoming at least.
126 votes
AdminAnonymous
(Admin, UBank)
responded
Thank you for your feedback. I’m sorry to hear you’re not a fan of our recent rebrand and the visuals from our new website. UBank’s new brand identity supported by Just the Bank You Need, is offering you exactly what you need from a bank and nothing you don’t. We hope as a result of the new brand you’ll better understand what UBank stands for and what we believe in. ^WP
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Let us change our UBank Visa Debit card PIN online
It's inconvenient to have to go to an ATM to change my PIN. You're an online bank, so I expect this ability online.
121 votesGreat suggestion, we will need to take into consideration all factors when making a change like this. I have passed this feedback on and to keep up to date, watch the status of your suggestion.
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Windows Phone 8 Compatibility
Need to support current Windows Phones, IE 10 on Windows Phone 8 currently not functional with mobile site beta
84 votesThank you Haych for this request, we’re currently in the process of looking into compatibility for Windows Phones. You can stay up to date here, through our FAQ’s or our Social Media channels. ^WP
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Change the website
Hi Team,
I've been a customer for over 5 years now, and love everything about your services, however, I'm looking to get a new product and finding the website very difficult to navigate, the upgrade from previous website has made it more impersonal and less inviting. I'm quite good with web pages and technology but it's a bit of a muck around especially when I know exactly what I'm looking for.
Please consider updating this, if I wasn't an existing customer I wouldn't join from looking at the website.
Make it more user friendly please!!
Otherwise keep up the good…
77 votesHello Courtney, thank you for taking the time to share your thoughts with us about the recent rebrand of our website. I’m pleased to let you know that we have received feedback from our customers and we’re looking to make some changes soon and I’ll be sure to keep you updated. ^WP
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unable to access desktop site from mobile
There should be an option to use the desktop site from your mobile. As a default mobile is fine, but as not everything can be done from that version a quick link to the full site would be good. I want to edit a current regular transfer but can't do so on mobile site, I've tried typing www. but it keeps going back to beta site.
76 votesHello Kristeen, you will find the recent upgrade of our website allows for certain mobile devices to host the full website. We’re also looking into full website access for mobiles at the moment; stay up to date here. ^WP
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Delete my payees and billers in the app
I can create a payee and biller in the app but I want to be able to delete old ones I don't use anymore. Also can I please edit them too!
69 votes -
Increase the maximum balance from $200K to still allow the bonus interest
Increase the maximum balance from $200K to still allow the bonus interest
69 votesHello Andrew, I see why you would suggest this, although we would need to see what can be done. I have passed forward your suggestion, so please keep an eye on your status for further updates. ^WP
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introduce an accrued interest calculator
Introduce an accrued interest function that calculates and shows the actual daily interest earned, due to be paid at the end of the month, instead of having to wait until interest is actually credited on the account to see the amount due. CBA has a similar function in all its interest bearing accounts and it's very handy...
PS I am currently using an Excel spreadsheet to calculate and keep track of the daily interest earned :(66 votes -
Enable immediate login
The first thing i have to do with the website is log in, why with the new site do I have to click a button for the log in area to appear? This only makes using the site slower than it used to be.
63 votes -
61 votes
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Get a professional looking website, so you dont scare off potential customers. Also add email contact.
I have just been looking to refinance, and have had a look around at some competitive online company such as yours. I found your website hard to navigate and it makes my eyes hurt to look at for any length of time. This in the end is THE reason I am not going to use Ubank for my loan needs. From the info I could actually find on your website you appear to be competitive in every other way.
Sorry, but fix it if you don't want to lose more business.
Also, why don't you have an email contact? I…60 votes -
change your web site
Being honest, your web site looks like a hack job - I needed to double check it before entering in my details as to not give away my log on details. It is not in any way professional. Sorry guys but if I did not have an account already, I would not go past your front page looking to join.
60 votes -
Reduce the miminum sweep for uSaver Ultra to $1 which is still cash positive
Forcing existing customers to have a transaction account to get Bonus interest is a bit much but to then force a sweep out of savings into that account with a minimum balance of $100 which earns no interest says you don;t care about your existing customers. The terms and conditions state that the balance has to be cash positive so why not have the lower limit of $1 which is still cash positive? That way, customers are maximising their interest opportunities and for those that did not want another transaction account can just not use the transaction account. By having…
54 votes -
have it then when I log on I see this less often: Sorry, ubank.com.au is temporarily unavailable but we'll be up and running again soon.
For a Bank that is totally on-line I should never see this:
Sorry, ubank.com.au is temporarily unavailable but we'll be up and running again soon.
9:30am on a weekday! I have files that you have requested to upload so talking to somebody is not going to help me. This is not the first time. I have seen this issue about 3 or 4 times in the short space that I made the decision to move to uBank. I hope it was the right idea...
49 votes -
Be able to view and download statements from the app
I want to be able to view and download my statements from the mobile app.
45 votes
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