It would be good to be able to disable sweep or if not then would be good to make people aware that if they have a low balance they are worst off signing up for the Ultra account assuming they have no use for the debit card.

A minimum of $100 ($500 default) is swept from your uSaver to this transaction account that doesn't pay any interest. So there is an indirect cost of having this account (minimum indirect cost pa of $3.11 ($100*3.11%) or default indirect cost pa of $15.55 ($500*3.11%)).

If you don't intend to use the debit card then the minimum amount in your uSaver account to make this bonus benefit you is:
(sweep amount * (uSaverInterestRate + bonus rate)) / (bonus rate)

At the default (sweep $500, savings rate 3.11%, bonus rate 1.06%) you need over $1966.98 in your uSaver to be better off.
At the minimum (sweep $100, savings rate 3.11%, bonus rate 1.06%) you need over $393.39 in your uSaver to be better off.

The reason I and possibly some others signed up for an Ultra account was for the bonus and not the debit card. I like uBank as a company/brand and this issue doesn't affect me but I do believe that people should be able to have $0 in their Ultra account (ability to cancel sweep) or if not then it would be ethical for uBank to make it clear to customers that with a low balance they will get less interest with the bonus/Ultra product.

Hi Team,

I've been a customer for over 5 years now, and love everything about your services, however, I'm looking to get a new product and finding the website very difficult to navigate, the upgrade from previous website has made it more impersonal and less inviting. I'm quite good with web pages and technology but it's a bit of a muck around especially when I know exactly what I'm looking for.

Please consider updating this, if I wasn't an existing customer I wouldn't join from looking at the website.

Make it more user friendly please!!

Otherwise keep up the good work :)

I have just been looking to refinance, and have had a look around at some competitive online company such as yours. I found your website hard to navigate and it makes my eyes hurt to look at for any length of time. This in the end is THE reason I am not going to use Ubank for my loan needs. From the info I could actually find on your website you appear to be competitive in every other way.
Sorry, but fix it if you don't want to lose more business.
Also, why don't you have an email contact? I find this the most convenient way to ask questions when I need info.
Such a shame!

Forcing existing customers to have a transaction account to get Bonus interest is a bit much but to then force a sweep out of savings into that account with a minimum balance of $100 which earns no interest says you don;t care about your existing customers. The terms and conditions state that the balance has to be cash positive so why not have the lower limit of $1 which is still cash positive? That way, customers are maximising their interest opportunities and for those that did not want another transaction account can just not use the transaction account. By having the minimum of $100 swept out of my savings account I am now worse off