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  1. Receive Ultra Bonus (1.06%p.a.) on all USavers not just the linked one

    UBank makes it really easy to create multiple accounts for different saving goals and this is a great feature that I'd like to use. But unfortunately by doing that I'm giving up on the Ultra Bonus for all those extra accounts, which does not make sense.

    So as a customer I'd like to still receive the Ultra Bonus on all accounts if I have one linked so that I can organise my saving goals in different accounts.

    Currently the financial incentive for the Ultra Bonus clashes with the customer experience benefit of having multiple USavers.

    234 votes
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      32 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →

      Hi,

      To provide an update, at this stage the Ultra Bonus can only be applied on 1 single USaver and 1 joint USaver.

      If you’re looking for additional accounts to earn great rates, you might find our Term Deposit accounts as an alternative – the best part is that it won’t impact you on earning the Ultra Bonus on your USaver Accounts.

      We appreciate this isn’t the update you were hoping for, but never say never!

      Thanks! ^Yasmin

    • 186 votes
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        15 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Hi all, this is currently ‘planned’ but no ETA as yet. We have some other exciting things we’re planning to work on first, but it’s definitely on the list! ^EH

      • Let users created 'trusted' accounts

        A list of trusted bank accounts would let users not have to jump through the whole SMS process each time they transferred money. The SMS would only be needed the first time the account was set up. This would not only make it easier to transfer money now but also when overseas. The process would allow customers to opt into this process. Customers should still be given the option to stay with the full SMS process if they prefer.

        178 votes
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          23 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Hi everyone,

          If you have ‘Linked’ accounts you’re now able to withdraw money without SMS security codes. This is up to a total of $5,000 each business day across your Linked accounts. If you withdraw over $5,000 (cumulative), you will start getting SMS security codes again. (Don’t forget, if you’ve only just Linked your external account, you’ll have to wait 10 days before we stop asking for SMS codes, just to be safe.)

          Charlie

        • Create a two factor authentication system in your mobile app, as an alternative to SMS code verification.

          Why not create a two factor authentication system (or piggy back off Google Authenticator!) as an alternative to the SMS verification code system? This will allow people to continue banking when reception is bad / SMS glitches etc.

          152 votes
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            planned  ·  31 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
          • Apple Pay

            What do we want?
            APPLE PAY
            When do we want it?
            NOW!

            151 votes
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              3 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →

              Hello,
              We definitely hear you – and we’re working really hard on it, but unfortunately I don’t have any further details to share at the moment. Stay tuned, hopefully we can share some good news soon! ^Ferri

            • Add ability to disable sweep on Ultra account.

              It would be good to be able to disable sweep or if not then would be good to make people aware that if they have a low balance they are worst off signing up for the Ultra account assuming they have no use for the debit card.

              A minimum of $100 ($500 default) is swept from your uSaver to this transaction account that doesn't pay any interest. So there is an indirect cost of having this account (minimum indirect cost pa of $3.11 ($100*3.11%) or default indirect cost pa of $15.55 ($500*3.11%)).

              If you don't intend to use the debit…

              145 votes
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                23 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Thank you for your honesty and kind words for UBank. The Ultra has some great features, and we always look to provide our customers with as much information as we can. Recently we have also started to send an email the night after the first sweep. To educate, as well as provide the knowledge of the minimums that are available for sweeps.

                I have passed through your suggestion to provide the option to disable sweeps. Watch the status for further updates.

              • Delete my payees and billers in the app

                I can create a payee and biller in the app but I want to be able to delete old ones I don't use anymore. Also can I please edit them too!

                135 votes
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                  3 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                • Let us change our UBank Visa Debit card PIN online

                  It's inconvenient to have to go to an ATM to change my PIN. You're an online bank, so I expect this ability online.

                  130 votes
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                    25 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Great suggestion, we will need to take into consideration all factors when making a change like this. I have passed this feedback on and to keep up to date, watch the status of your suggestion.

                  • Revert back to your old website.

                    Your new webpage is horrible and doesn't look simple at all. Instead, it looks like a DIY site and untrustworthy. The old webpage was friendly and welcoming at least.

                    126 votes
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                      18 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

                      Thank you for your feedback. I’m sorry to hear you’re not a fan of our recent rebrand and the visuals from our new website. UBank’s new brand identity supported by Just the Bank You Need, is offering you exactly what you need from a bank and nothing you don’t. We hope as a result of the new brand you’ll better understand what UBank stands for and what we believe in. ^WP

                    • Be able to view and download statements from the app

                      I want to be able to view and download my statements from the mobile app.

                      99 votes
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                        2 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →

                        Hello,
                        I know a lot of customers would love for this to be included in our app. Our apps team are looking at how they can make this work, so we’ll keep you posted! ^Ferri

                      • Manage my sweep settings in the app

                        It would be great to be able to change / manage my Ultra sweep settings from within the mobile app. Thanks

                        87 votes
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                          4 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                        • Windows Phone 8 Compatibility

                          Need to support current Windows Phones, IE 10 on Windows Phone 8 currently not functional with mobile site beta

                          84 votes
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                            23 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →

                            Thank you Haych for this request, we’re currently in the process of looking into compatibility for Windows Phones. You can stay up to date here, through our FAQ’s or our Social Media channels. ^WP

                          • unable to access desktop site from mobile

                            There should be an option to use the desktop site from your mobile. As a default mobile is fine, but as not everything can be done from that version a quick link to the full site would be good. I want to edit a current regular transfer but can't do so on mobile site, I've tried typing www. but it keeps going back to beta site.

                            80 votes
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                              16 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello Kristeen, you will find the recent upgrade of our website allows for certain mobile devices to host the full website. We’re also looking into full website access for mobiles at the moment; stay up to date here. ^WP

                            • Change the website

                              Hi Team,

                              I've been a customer for over 5 years now, and love everything about your services, however, I'm looking to get a new product and finding the website very difficult to navigate, the upgrade from previous website has made it more impersonal and less inviting. I'm quite good with web pages and technology but it's a bit of a muck around especially when I know exactly what I'm looking for.

                              Please consider updating this, if I wasn't an existing customer I wouldn't join from looking at the website.

                              Make it more user friendly please!!

                              Otherwise keep up the good…

                              77 votes
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                                2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                Hello Courtney, thank you for taking the time to share your thoughts with us about the recent rebrand of our website. I’m pleased to let you know that we have received feedback from our customers and we’re looking to make some changes soon and I’ll be sure to keep you updated. ^WP

                              • 76 votes
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                                  planned  ·  4 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                                • Increase the maximum balance from $200K to still allow the bonus interest

                                  Increase the maximum balance from $200K to still allow the bonus interest

                                  71 votes
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                                    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hello Andrew, I see why you would suggest this, although we would need to see what can be done. I have passed forward your suggestion, so please keep an eye on your status for further updates. ^WP

                                  • introduce an accrued interest calculator

                                    Introduce an accrued interest function that calculates and shows the actual daily interest earned, due to be paid at the end of the month, instead of having to wait until interest is actually credited on the account to see the amount due. CBA has a similar function in all its interest bearing accounts and it's very handy...
                                    PS I am currently using an Excel spreadsheet to calculate and keep track of the daily interest earned :(

                                    67 votes
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                                      under review  ·  1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Enable immediate login

                                      The first thing i have to do with the website is log in, why with the new site do I have to click a button for the log in area to appear? This only makes using the site slower than it used to be.

                                      63 votes
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                                        under review  ·  6 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 62 votes
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                                          2 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Get a professional looking website, so you dont scare off potential customers. Also add email contact.

                                          I have just been looking to refinance, and have had a look around at some competitive online company such as yours. I found your website hard to navigate and it makes my eyes hurt to look at for any length of time. This in the end is THE reason I am not going to use Ubank for my loan needs. From the info I could actually find on your website you appear to be competitive in every other way.
                                          Sorry, but fix it if you don't want to lose more business.
                                          Also, why don't you have an email contact? I…

                                          60 votes
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                                            2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
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