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  1. Allow more than two applicants on a homeloan.

    Allow more than two applicants on a homeloan.

    I think ubank has some excellent homeloans on offer, I recently applied for a homeloan with ubank. However, I was unable to proceed with the application because there are three people on the certificate of title. I looked into transferring the title into two peoples names but this was a expensive process taking into account government fees and other charges.

    If ubank allowed more than 2 applicants I'm sure you would receive more customers.

    3 votes
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    1 comment  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  2. 2 votes
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    3 comments  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  3. I'm a wealthy Retiree. However application form will not allow "Retired" under "Occupation"

    I'm a wealthy Retiree. However application form will not allow "Retired" under "Occupation"

    Please advise

    2 votes
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    1 comment  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  4. to fix your online application process for opening an account

    I am trying to open a joint account with my wife. We both have existing accounts with UBank. When filling the application form it asks if you have existing account with UBank and login details which I duly filled. It shows wrong current residential address. When I login to my current UBank account my residential address is correct so where did the application fetch wrong address from ? It shows the address of a place I used to live in 2009. I have moved from that place ages ago.

    Also your occupation selection dropdown is the strangest I have seen…

    2 votes
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    1 comment  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  5. Fix the online application system

    I have not been able to submit applications online on numerous occasions. Its incredibly frustrating. Its not a quick and easy process so please do not advertise as if it is.

    2 votes
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    0 comments  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  6. SMSF Term Deposit Application on line form will not let me enter Retired as occupation

    I have tried 4 times to fill out an application to establish a new term deposit in the name of our SMSF. If I answer, Not in Workforce it still requires an occupation to be entered. I have tried, Retired, Director, Trustee all to no avail.
    I can fill out the rest of the information but it will not allow the form to be saved, sent or to proceed past the Applicant 1 data entry.
    I am currently a client of NAB Camberwell office.
    Please make contact. Very poor site.

    1 vote
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    1 comment  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  7. Home Loans based on rental records. If I can borrow for an expensive boat or car why not a home?

    People should be allowed to apply for home loans without a deposit. It makes sense to loan money to someone who can prove a clean and clear rental record for over a set period of time. My hubby and I are struggling to save the deposit because we are paying high rents in Sydney. Why don't banks want our money instead of giving it to landlords? The weirdest part is we can borrow huge amounts for boats or cars that devalue as soon as you drive them of the lot but you won't loan us the same amounts of money…

    1 vote
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    1 comment  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  8. I think it is time to modernize Ubank's customer identity verification method via the Australia Post form. As with other banking entities

    I think it is time to modernize Ubank's customer identity verification method via the Australia Post form.

    As with other banking entities and financial institutions in Australia, many of them allow a list of permissible certifiers who can verify a  person's identification documents, not just Australia Post.  The list includes certifier options in Australia and those overseas.

    The listing of the Primary Photographic, Non-Photographic and Secondary documents also needs to be expanded and clarified.

    The primary photographic document options do not reflect the diverse society of Australia (e.g. the passport option must be Australian issued, no recognition of foreign passport…

    1 vote
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    1 comment  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  9. I am withdrawing my application due to your insistence on me telling a lie to be able to complete your application.

    You require dishonesty to be able to complete your application.
    I stated my occupation as a manager and you then require a selection from a drop down menu that has nothing like a business manager. Very specific titles like 'hair and beauty salon manager', but I cannot put business manager, which would be a fairly normal category.
    I am leaving Westpac due to their dishonesty and you require me to be dishonest to be able to join you so I make the choice to go somewhere else where I will not have to lie to join.
    Sorry, your account conditions…

    1 vote
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    1 comment  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  10. Home loan tracker

    This would have to be one of the most complicated home loan application processes that I’ve ever done, worst I’ve ever encountered. Where is the loan tracker no one explained the process to me, very frustrating and slow. Why can't Ubank streamline the process for new customers.

    1 vote
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    1 comment  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  11. My post code is not within your accepted area for Home Loan application. There is no information about the areas eligible.

    My post code is not within your accepted area for Home Loan application. There is no information about the areas eligible.

    1 vote
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    1 comment  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  12. I logged an onlone home loan application on Friday and no one has called me yet. Ive tried call but have been put put on hold for over 20min

    I logged an online home load application on Friday and no one has called me back yet. Have tried calling twice but have not been put through to an operator, longest wait was 25mins. Can someone please call me back. Thanks

    1 vote
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    1 comment  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow second person more than a few days to activate account .

    My husband missed actioning the initial sms he was sent and though I have requested via internal mail a resolution we are still not set up properly and in limbo. We can't withdraw money nor earn the promised bonus interest. There surely has to be a way for him to still action something to get this sorted.

    1 vote
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    1 comment  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  14. validation

    Make field validation user friendly

    Regex is not!

    "Enter a value that matches this pattern: ^[1-9]{1}([0-9]{9})$"

    1 vote
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    1 comment  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  15. setting password when opening new account

    after going through the steps of opening a new account:

    You are faced with a welcome page.
    At the bottom of the page there is a go to "my money" (or similar) button. When you click on it there is a logon pop up which prompts you to enter your email address and a password.
    The problem: The user has not yet set a password. The user makes an assumption that this popup is the opportunity to set a password OR assumes they should enter the answer to the security question already set. HOWEVER neither input is correct as the…

    1 vote
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    0 comments  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  16. browser

    Open new account: Produces error on Chrome and Firefox. ONLY works on IE.

    Hello. The average user would not know to try different browsers when faced with the message:
    Oracle Access Manager Operation Error
    The Access Server has returned a fatal error with no detailed information.

    Contact your website administrator to remedy this problem.

    In fact, my partner (a brand new customer) tried to "apply now" two days ago and was faced with this error (using firefox) and assumed there was a temp website error so put off the new account application.

    Tonight I decided to try for him. I…

    1 vote
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    0 comments  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  17. instant confirmation of application for homeloan by email

    Hi
    Surprised that I didn't get an email as soon as I finished my application for a home loan. Just a simple email to know that my information has got to you and that you have my email address or for that matter my phone number.

    1 vote
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  18. 1 vote
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    0 comments  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  19. Just feedback

    I can't get through on the phone, I can't get onto chat and the website is a dogs breakfast. Have I made the wrong decision applying? Is this the sign of things to come? I tried adding my partner for a joint account but it only brings up my details and you can't 'overtype'. I note I'm not the only one commenting on the website itself. I would suggest there were better alternatives & this was a poor choice.

    1 vote
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  20. 1 vote
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