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  1. Bankid

    BankID - when are you getting it?

    3 votes
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Thor,

    We’re really excited to launch PayID and we’re working hard to get this to our customers.

    We’ll be sure to let everyone know and place banners on our website when this becomes available, for now watch this space!

    ^Yasmin

  2. The new Ubank website format is disgusting. Is there any way go back to the old format which I am able to navigate around?

    The new Ubank website format is disgusting and not user friendly. Is there a way to use the old site which I know how to navigate around? I did not ask for this change.

    3 votes
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    started  ·  2 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  3. bank@post

    Allow deposits and withdrawals of cash through AusPost Bank@Post.

    3 votes
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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  4. have some way of being able to access your money that doesn't require a phone! When you're phones on the blink it sucks!

    My mobile went caput recently, and needing to make a transfer to another bank, I rang (after searching for an actual phone number - but that's another story!) to see if there was a way I could do a transfer without needing to access my phone for the sms code.

    Long story short, there's no option!

    I need to wait until I get my phone back from being fixed, then make my transfer.

    I know we live in a digital world, but it is ridiculous that I can't do anything - not link an account, make a smaller transfer, add…

    3 votes
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  5. New login website interface is so bad!

    New login website for customers is so bad that I want to pull my hair each time I log into it. Looks like a children website where the functions are so darn limited and the fonts are so large. I haven't done a funds transfer yet and god knows what else is missing there. And where are the personal settings?? So, now you don't let your customers to change password or the transfer limit or am I missing something? There's minimal functionality such as a transfer funds function, view transactions function, and log out. The tracking graph is not even…

    3 votes
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  6. 3 votes
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  7. Sort biller and payee lists alphabetically by nickname

    When paying bills or transferring funds, the biller and payee lists are unsorted. More helpful to have them sorted alphabetically (I notice a previous post also had this suggestion and the post was 'completed', but I don't see the functionality anywhere).
    Also if I edit a payee's details I shouldn't need to do an SMS confirmation - I'm logged on online already!

    3 votes
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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →

    Great suggestion regarding the alphabetical nickname, I have passed this on and look forward to keeping you updated, please note that SMS verification is used as an additional measure of security when updating your payee account details. ^WP

  8. Thanks for the cheap homeloan but I'm taking my transaction accounts back to a 'real' bank

    For an online-only bank you are way behind in tech and too difficult to deal with on a daily basis as your internet banking is down FAR too often.

    2 votes
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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  9. P

    Please bring back the ability to manage sweeps from Windows Desktop PC through the browser interface. Some of us do not have a mobile phone, or it is too old, or we elect not to use it for such things.

    2 votes
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    2 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  10. Username generated payments

    When PayID becomes available, have an option of paying other UBank users via a unique username.

    2 votes
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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  11. Not an idea, maybe a bug

    Hello, after paying a bill with BPay I received a rather odd response page. I entered the details for the BPay transfer, the next screen showed the biller and the amount and then asked to enter the security code. After entering the security code the app went to the next screen which looked like the attachment. Apologies if this is not the right forum to post this, I couldn't find an issues topic.

    Regards,
    A customer.

    2 votes
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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  12. 2 votes
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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  13. 2 votes
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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  14. Use One Time PIN generated from app for website transactions

    Internet Banking still uses SMS security code for transactions eg. Adding new payee

    Problem is SMS code takes forever to arrive on my phone and I am not even overseas. I've waited for 20 minutes, clicked Resend SMS a couple of times and nothing turns up in my SMS.

    Why don't you do it like Citibank app does. Generate a One Time PIN(OTP) using the mobile app where the OTP can then be used for the Internet Banking transaction. Do away with clunky SMS security code. So yesterday!

    2 votes
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  15. bpay

    When I am using Bpay, it appears I cannot manually change the biller's name, or otherwise add my own notes to distinguish bills. This is inconvenient if I have separate reference numbers linked to the same biller code.

    For example, I might want to use Bpay to pay the gas and electricity accounts with the same energy company. The biller is the same, but my two accounts have different reference numbers.

    I see you have implemented a previous piece of feedback to show reference numbers alongside the biller name. However, I would rather not try to work out which reference…

    2 votes
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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  16. 2 votes
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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →

    hi,

    This is available in our iOS app under More > Scheduled Payments.
    Our new Android app is coming soon and whilst this won’t be available in the initial release we are aiming to have this in the app by Christmas.

    Please keep the feedback and ideas coming, we are listening! ^PO

  17. SMS notifications

    I am currently traveling OS in Canada and trying to transfer money but I can't as it requires SMS authorisation which is going to my Australian mobile number, not my Canadian number. Why isn't email verification an option in this situation ?

    2 votes
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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  18. Extended Goal Access

    The goal feature is great, but I would like to add some additional features.

    Seeing the goal progress in the app, possibly as an account tile.

    Adding Goals from the app

    Notifications via email / SMS would be great when a goal is reached, at the choosing of time or amount saved

    Thanks :)

    2 votes
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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  19. 2 votes
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  20. Can't access money on my account

    I transferred money into my ubank account last week via bank transfer and bpay. My initial test amount of $2 via both methods were accessible within 2-3 days but I still cannot access the more significant amount of money I transferred on Thursday.

    2 votes
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
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