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  1. Receive Ultra Bonus (1.06%p.a.) on all USavers not just the linked one

    UBank makes it really easy to create multiple accounts for different saving goals and this is a great feature that I'd like to use. But unfortunately by doing that I'm giving up on the Ultra Bonus for all those extra accounts, which does not make sense.

    So as a customer I'd like to still receive the Ultra Bonus on all accounts if I have one linked so that I can organise my saving goals in different accounts.

    Currently the financial incentive for the Ultra Bonus clashes with the customer experience benefit of having multiple USavers.

    239 votes
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      32 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →

      Hi,

      To provide an update, at this stage the Ultra Bonus can only be applied on 1 single USaver and 1 joint USaver.

      If you’re looking for additional accounts to earn great rates, you might find our Term Deposit accounts as an alternative – the best part is that it won’t impact you on earning the Ultra Bonus on your USaver Accounts.

      We appreciate this isn’t the update you were hoping for, but never say never!

      Thanks! ^Yasmin

    • 64 votes
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        2 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
      • have it then when I log on I see this less often: Sorry, ubank.com.au is temporarily unavailable but we'll be up and running again soon.

        For a Bank that is totally on-line I should never see this:

        Sorry, ubank.com.au is temporarily unavailable but we'll be up and running again soon.

        9:30am on a weekday! I have files that you have requested to upload so talking to somebody is not going to help me. This is not the first time. I have seen this issue about 3 or 4 times in the short space that I made the decision to move to uBank. I hope it was the right idea...

        49 votes
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          4 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
        • Why for the last three months have I been getting my account update texts early in the am and not during more reasonable business hours?

          Why for the last three months have I been getting my account update texts early in the am and not during more reasonable business hours?

          35 votes
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            12 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
          • Make credit/debit alerts more informative

            UBank allows customers to opt-in to receive e-mail or SMS credit/debit alerts. However, these each alert only shows the transaction amount and whether it is a credit or debit transaction.

            I generally find this to be insufficient information, so I often need to log in to my account in order to find out which account the transaction affected and the description of the transaction.

            Can you please add the following information to these alerts?
            1. The name of the account affected.
            2. The description of the transaction.

            31 votes
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              under review  ·  3 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow passwords to start with a number

              Until the UBank site upgrade late last year, passwords could start with a number; now they can't. I've been advised this is a technical restriction, not a security one. Secure passwords should be able to start with a number; as long as other password requirements are met.

              Also, if creating a password for the first time/changing a forgotten password on the UBank site, the conditions fail to disclose the password must start with a letter; so the password might fail the test leaving the user confused as to why. Only the 'change password' page accessible to those already successfully logged…

              23 votes
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                2 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
              • 21 votes
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                  1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                  Hello James, great Idea! I have placed your idea forward for further review. Something I think that would make your and our other customers lives even easier. Thanks for passing through your suggestion.

                • Remove the limit imposed on the amount that can be Direct Debited from the Ultra

                  A large part of the appeal of the sweep function is the ability to set up a direct debit to the Ultra account and not have to worry about moving money around to facilitate that payment. The real time sweep will occur by the system at the time of the transaction, and in the meantime your funds are earning the high interest rate provided by the USaver account.

                  There is one caveat to this system and it relates to $ limits. Currently, the total daily withdrawal limit for what is known as ‘non-linked’ accounts is $20,000 per customer per day.…

                  19 votes
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                    6 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                    Hello Tony, thank you for running through all this information, I appreciate how closely you have looked into your suggestion. I also feel this is a slight limitation as you have pointed out and will pass forward your suggestion to change the limits, on direct debit requests using the USaver Ultra account number. Keep an eye on the status for any updates. ^WP

                  • USaver Ultra T&C's need clarity

                    There is following statement in USaver Ultra Terms & Conditions: ‘Please note that if your USaver Ultra is in joint names, you can only link a USaver that is held in the same joint names or by either one of you individually’.

                    I take this to mean a USaver account in an individual name, can be linked to a USaver Ultra account in same name as well as link a second USaver Ultra account in joint names or alternatively a USaver account in joint names, can be linked to a USaver Ultra account in joint names as well as link…

                    8 votes
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                      planned  ·  1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                    • Disable sweep function

                      Give your customers the chance to make their own decision regarding their money. I do not appreciate the sweep function at all.
                      I'd be great to choose if I want to make use of it at all or not.

                      3 votes
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                        0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                      • Visa

                        Visa Card Colour.
                        Colour change option for the Visa card. Please either provide a colour option or change the colour of your Visa card as the black colour is difficult to find in my wallet as it's the same colour as the pockets/card holders interior. I am constantly searching for this card even though it is in the same place in my wallet. I am sure many customers have the very same issue.

                        3 votes
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                          0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                        • Debit card and PIN codes mailing

                          I received at the exact same time my new debit card AND the PIN code in my mailbox.This is absolutely unacceptable.Please revise your internal process. And literally few days later I read about increased identity theft in my area which involved stealing mail.

                          Thanks.

                          3 votes
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                            0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi Mariya,

                            I’m so sorry to hear this happened to you! Thankfully no harm done in this case, but still…
                            UBank sends the PIN and the card 3 days apart to try and avoid this, but sometimes they unfortunately still arrive together.
                            We’re currently working on changes for the card mailing and activation process, so I’m working with our Product Team to find out exactly what’s planned and I will get back to you with more info ASAP.

                            Charlie

                          • Rebate local and overseas ATM fees

                            First up, fantastic work on nixing the overseas ATM and foreign currency/transaction fees. You just became my backup debit card for overseas use. :-)

                            Secondly, I'd love to see you guys go one step further and rebate ATM fees in Australia and overseas (like your biggest online competitors Macquarie do in Australia and ING do both in Australia and overseas). I know you can go fee-free at any of the big-4 ATMs these days but sometimes there's no other option.

                            And seriously, if you had that you'd be the one-card-to-rule-them-all account in Australia. High savings rate + sweep (so we…

                            2 votes
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                              0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                            • Bonus interest

                              How can I earn bonus interest plus a higher interest rate on my account? Otherwise I’ll simply transfer the balance and close my UBank accounts.

                              2 votes
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                                0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                              • USAVER MONTHLY INTEREST ACCRUED INDICATOR

                                In the U Saver under for example: Account details - Interest earned show also the interest accrued per month in $ and updated daily. (showing the updated balance the next day). At the very beginning of the new month, the balance of interest earned is reset to "0" and the interest amount is then paid to your U Bank balance. Then the whole monthly cycle starts again. ING Bank uses this feature for their Maximiser Savings account and it is very handy as you can instantly see your interest earned each day during the monthly cycle.

                                2 votes
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                                  0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                • Change your forms to smart forms

                                  The process now of downloading and scanning uploading is hardly in part of a seemless Online experiance. Once you have verified my identity once the forms should be able to be digitally signed

                                  2 votes
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                                    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Overseas funds transfer facility.

                                    It would be really cool if you guys allowed for over seas bank account transfers, especially if it had the capability to convert to the required currency upon doing so!

                                    I really hope you'll consider making this a feature! Thanks

                                    2 votes
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                                      0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 2 votes
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                                        1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hello Frank, thank you for your suggestion regarding our Facebook status updates. I will pass forward your feedback to use 24 hours when providing correspondence in future. Keep an eye on the status of your suggestion for further updates. ^WP

                                      • Update home loan trans details realtime

                                        Loan repayments to be visible in transaction listing with 8 hrs.

                                        I have made a substantial repayment to my home three days ago and it is still not visible on my transaction listing. This transfer was from my usaver account so there should not have a delay in presentation. The funds eee removed from my usaver account immediately but not evident in my home loan account. Were the funds applied immediately or syphoned off to a holding account benefiting the bank and not my loan?

                                        1 vote
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                                          0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Why

                                          Why was I just required to "change my voice password" (which I have never had) before being able to leave feedback (on a desktop computer that has no microphone)?

                                          1 vote
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                                            1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi there,

                                            That’s a strange one!

                                            I would like to look into this further, would you be able to send us a secure mail from your internet banking so I can give you a call about this? ^Suman

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