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  1. Receive Ultra Bonus (1.06%p.a.) on all USavers not just the linked one

    UBank makes it really easy to create multiple accounts for different saving goals and this is a great feature that I'd like to use. But unfortunately by doing that I'm giving up on the Ultra Bonus for all those extra accounts, which does not make sense.

    So as a customer I'd like to still receive the Ultra Bonus on all accounts if I have one linked so that I can organise my saving goals in different accounts.

    Currently the financial incentive for the Ultra Bonus clashes with the customer experience benefit of having multiple USavers.

    295 votes
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    38 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    To provide an update, at this stage the Ultra Bonus can only be applied on 1 single USaver and 1 joint USaver.

    If you’re looking for additional accounts to earn great rates, you might find our Term Deposit accounts as an alternative – the best part is that it won’t impact you on earning the Ultra Bonus on your USaver Accounts.

    We appreciate this isn’t the update you were hoping for, but never say never!

    Thanks! ^Yasmin

  2. offset account

    Can we have an update on when the offset account for home loan will be active? One of the post said it was started by an admin then changed to planned?????

    285 votes
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    36 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  3. 72 votes
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    2 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  4. Zero ATM fees (or reimbursement).

    ZerEver. This is a major draw for other online banks. In my opinion, it would tick the third major box that you are missing. The other two are
    1) a high interest rate on the savings account (of which

    64 votes
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    2 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  5. USAVER MONTHLY INTEREST ACCRUED INDICATOR

    In the U Saver under for example: Account details - Interest earned show also the interest accrued per month in $ and updated daily. (showing the updated balance the next day). At the very beginning of the new month, the balance of interest earned is reset to "0" and the interest amount is then paid to your U Bank balance. Then the whole monthly cycle starts again. ING Bank uses this feature for their Maximiser Savings account and it is very handy as you can instantly see your interest earned each day during the monthly cycle.

    38 votes
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    8 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  6. ALERTS- incl. bal. and ref. no.

    ALERTS USaver Account - It would be helpful if debit and credit alerts also show the updated balance.
    And also any relevant reference numbers.

    34 votes
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    4 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow passwords to start with a number

    Until the UBank site upgrade late last year, passwords could start with a number; now they can't. I've been advised this is a technical restriction, not a security one. Secure passwords should be able to start with a number; as long as other password requirements are met.

    Also, if creating a password for the first time/changing a forgotten password on the UBank site, the conditions fail to disclose the password must start with a letter; so the password might fail the test leaving the user confused as to why. Only the 'change password' page accessible to those already successfully logged…

    24 votes
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    2 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  8. Fingerprint login and speed up app loading

    It would be great to have fingerprint log in rather than on every time.
    Also, the app is slow to load compared to competitors.

    Regards,
    Steve

    7 votes
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    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  9. Visa

    Visa Card Colour.
    Colour change option for the Visa card. Please either provide a colour option or change the colour of your Visa card as the black colour is difficult to find in my wallet as it's the same colour as the pockets/card holders interior. I am constantly searching for this card even though it is in the same place in my wallet. I am sure many customers have the very same issue.

    4 votes
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    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  10. Stop completing ideas for disabling sweeps.

    Stop completing ideas for disabling sweeps. It's not completed if you haven't implimented an option to disable sweeps. If you want to reject this good idea then reject it don't mark complete.

    3 votes
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  11. Debit card and PIN codes mailing

    I received at the exact same time my new debit card AND the PIN code in my mailbox.This is absolutely unacceptable.Please revise your internal process. And literally few days later I read about increased identity theft in my area which involved stealing mail.

    Thanks.

    3 votes
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    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mariya,

    I’m so sorry to hear this happened to you! Thankfully no harm done in this case, but still…
    UBank sends the PIN and the card 3 days apart to try and avoid this, but sometimes they unfortunately still arrive together.
    We’re currently working on changes for the card mailing and activation process, so I’m working with our Product Team to find out exactly what’s planned and I will get back to you with more info ASAP.

    Charlie

  12. FFS Turn sweep function off

    FFS turn the sweep function off!

    2 votes
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  13. 2 votes
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  14. 2 votes
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  15. Stop making me "subscribe" when I want to vote for an idea.

    Remove the requirement to provide my email address AND name for every single vote for an idea I want to support!

    2 votes
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  16. Bonus interest

    How can I earn bonus interest plus a higher interest rate on my account? Otherwise I’ll simply transfer the balance and close my UBank accounts.

    2 votes
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    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  17. Change your forms to smart forms

    The process now of downloading and scanning uploading is hardly in part of a seemless Online experiance. Once you have verified my identity once the forms should be able to be digitally signed

    2 votes
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    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  18. Overseas funds transfer facility.

    It would be really cool if you guys allowed for over seas bank account transfers, especially if it had the capability to convert to the required currency upon doing so!

    I really hope you'll consider making this a feature! Thanks

    2 votes
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    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  19. Transfers

    Make transfers from Ubank accounts to other banks occur quicker. eg. Transfer on a Sunday followed by a public holiday still not there Tuesday....why?

    1 vote
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    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  20. I do not understand why it takes so long yo see money that l transfered to account

    I do not understand why in this day and age it takes so long for money to show in account

    1 vote
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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