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  1. Receive Ultra Bonus (1.06%p.a.) on all USavers not just the linked one

    UBank makes it really easy to create multiple accounts for different saving goals and this is a great feature that I'd like to use. But unfortunately by doing that I'm giving up on the Ultra Bonus for all those extra accounts, which does not make sense.

    So as a customer I'd like to still receive the Ultra Bonus on all accounts if I have one linked so that I can organise my saving goals in different accounts.

    Currently the financial incentive for the Ultra Bonus clashes with the customer experience benefit of having multiple USavers.

    328 votes
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    41 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    We’re making some changes this week to let you earn bonus interest on multiple USave accounts, up to 10! So, if you have separate USave accounts for your home loan deposit, new card and wedding, for example, you’ll be earning interest on all of them, bringing you one step closer to achieving your goals! ^PO

  2. offset account

    Can we have an update on when the offset account for home loan will be active? One of the post said it was started by an admin then changed to planned?????

    304 votes
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    40 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  3. 75 votes
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    2 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  4. Zero ATM fees (or reimbursement).

    ZerEver. This is a major draw for other online banks. In my opinion, it would tick the third major box that you are missing. The other two are
    1) a high interest rate on the savings account (of which

    67 votes
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    2 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  5. USAVER MONTHLY INTEREST ACCRUED INDICATOR

    In the U Saver under for example: Account details - Interest earned show also the interest accrued per month in $ and updated daily. (showing the updated balance the next day). At the very beginning of the new month, the balance of interest earned is reset to "0" and the interest amount is then paid to your U Bank balance. Then the whole monthly cycle starts again. ING Bank uses this feature for their Maximiser Savings account and it is very handy as you can instantly see your interest earned each day during the monthly cycle.

    39 votes
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    8 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  6. ALERTS- incl. bal. and ref. no.

    ALERTS USaver Account - It would be helpful if debit and credit alerts also show the updated balance.
    And also any relevant reference numbers.

    34 votes
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    4 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow passwords to start with a number

    Until the UBank site upgrade late last year, passwords could start with a number; now they can't. I've been advised this is a technical restriction, not a security one. Secure passwords should be able to start with a number; as long as other password requirements are met.

    Also, if creating a password for the first time/changing a forgotten password on the UBank site, the conditions fail to disclose the password must start with a letter; so the password might fail the test leaving the user confused as to why. Only the 'change password' page accessible to those already successfully logged…

    25 votes
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    2 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  8. Fingerprint login and speed up app loading

    It would be great to have fingerprint log in rather than on every time.
    Also, the app is slow to load compared to competitors.

    Regards,
    Steve

    9 votes
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  9. Better savings interest rates

    All great improvements to the USpend and USaver accounts. Just need to consistently match total (std plus bonus) interest rates of competitors to attract deposits from those who rely on interest earnings for an income.

    4 votes
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    3 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  10. Transfers

    Make transfers from Ubank accounts to other banks occur quicker. eg. Transfer on a Sunday followed by a public holiday still not there Tuesday....why?

    4 votes
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    2 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  11. Visa

    Visa Card Colour.
    Colour change option for the Visa card. Please either provide a colour option or change the colour of your Visa card as the black colour is difficult to find in my wallet as it's the same colour as the pockets/card holders interior. I am constantly searching for this card even though it is in the same place in my wallet. I am sure many customers have the very same issue.

    4 votes
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    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  12. Debit card and PIN codes mailing

    I received at the exact same time my new debit card AND the PIN code in my mailbox.This is absolutely unacceptable.Please revise your internal process. And literally few days later I read about increased identity theft in my area which involved stealing mail.

    Thanks.

    3 votes
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    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mariya,

    I’m so sorry to hear this happened to you! Thankfully no harm done in this case, but still…
    UBank sends the PIN and the card 3 days apart to try and avoid this, but sometimes they unfortunately still arrive together.
    We’re currently working on changes for the card mailing and activation process, so I’m working with our Product Team to find out exactly what’s planned and I will get back to you with more info ASAP.

    Charlie

  13. Turn off biometrics etc

    Allow people the choice not come back to set up later, if they are choosing not to take up the offer of biometrics etc. I dont want to keep seeing this message, once I've made my decision not to.

    2 votes
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  14. Increase interest rates

    Hello. I would like to know if you can match ING savings maximise interest rate?
    I mean about $30 per month interest with ING on $30k investment. UBANK only gives me $8 per month interest on $30k.
    I will move over to ING in 7 days if UBANK cannot match interest rate.

    2 votes
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  15. On/Off switch for inbound or outbound sweeps.

    We need an option to control the direction of sweeps.
    I know how much I need to live each week, so I would like the excess of that amount to be swept to my USave account and sweeps back to my USpend disabled.
    Sweep:
    USpend to USaver - On
    USaver to USpend - Off

    2 votes
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    2 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  16. Difficult website to navigate

    FAQ’S said go to Manage>link account
    Cannot find this anywhere.

    Email said go to Secure mailbox through Talk To Us tab
    Again, nowhere to be found.

    Impossible!!

    2 votes
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  17. kid account with debit card with primary parent account

    kid can have an seperate account with debit card facilty for them in their parent account . Parent can have control card limit.

    2 votes
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  18. Expense tracker failure

    Whenever i log into ubank on my laptop the site crashes everytime i go to "recatagorise expenses". It would be very good if this was functional.

    2 votes
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  19. Have a simple contact email option so those, sich as I, can ask a simple question

    I have found no other way to ask these questions and provide our situation - that is more secure than most.
    I am a NAB customer of many years.
    I have a small loan to cover my buildings - large shed and art Gallery - ALVAH ART GALLERY
    I have lost the local Bank - it closed - Australia Bank Maryborough.
    I wondered if we could refinance with the UBank as the NAB is also in High Street.
    We are seniors with secure income from Pension and investments. $4040 +art sales+solar
    Loan currently $110,000 with $95000 still owing. Refinance for…

    2 votes
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  20. Here's an idea - pass on the March 2020 emergency rate cut to home loans!

    Quick to drop deposit rates and increase when the rates go up.

    2 votes
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    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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