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  1. Apple Pay

    What do we want?
    APPLE PAY
    When do we want it?
    NOW!

    176 votes
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      6 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
    • 100 votes
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        planned  ·  11 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
      • Delete my payees and billers in the app

        I can create a payee and biller in the app but I want to be able to delete old ones I don't use anymore. Also can I please edit them too!

        152 votes
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          6 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →

          Hi everyone! Thank you for this great suggestion. I have passed this onto our team for review and hopefully we’l be able to add this feature soon! For the time being, you’ll be able to access our desktop website via your mobile browser still. You’ll just need to type in “ubank.com.au/login”. ^Catherine

        • Be able to view and download statements from the app

          I want to be able to view and download my statements from the mobile app.

          117 votes
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            2 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →

            Hello,
            I know a lot of customers would love for this to be included in our app. Our apps team are looking at how they can make this work, so we’ll keep you posted! ^Ferri

          • Manage my sweep settings in the app

            It would be great to be able to change / manage my Ultra sweep settings from within the mobile app. Thanks

            105 votes
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              4 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
            • Search transaction history by payer or payee

              It would be more efficient if transaction history could be searched by a keyword so you could find payments to and from a person or businesses

              60 votes
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                0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
              • 2 votes
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                  3 comments  ·  Beta Internal  ·  Flag idea as inappropriate…  ·  Admin →
                • Change Ultra debit card PIN in app

                  Change my Ultra card PIN from within the app

                  48 votes
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                    1 comment  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                  • Add more than 1 goal in the app

                    Would like to be able to add more than 1 savings goal in the app.

                    37 votes
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                      0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                    • Beta

                      Only in Beta

                      1 vote
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                        2 comments  ·  Beta  ·  Flag idea as inappropriate…  ·  Admin →
                      • In-app card management

                        Ability to set transaction limits on your card, block it from online and overseas online purchases.

                        33 votes
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                          0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                        • Call centre wait times are too long

                          Call centre wait times are way too long. I have recently opened a term deposit with UBank and have had to phone your bank to iron out glitches. This morning I have been on hold for over 10 minutes just waiting to speak to someone. This is time invested even before I can even discuss my problem. And my call is yet to be picked up. And it is 10.22am. So if there is no chance of having my call answered in a timely manner during business hours then what about outside business hours? I am very unhappy about this.…

                          1 vote
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                            3 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
                          • Apply Reorder across entire app

                            The ability to re-order our accounts is great. I’d love to see our re-order preference extended to the list that appears when we are transferring funds between our accounts.
                            That is, when I tap “Transfer” then “Select Account” (either To or From), the order of the list that then appears should mirror exactly what appears when viewing the “Accounts” page on the app. This would make things far less confusing, and would add more value to the re-order feature. Thanks for considering. I’m looking forward to seeing this feature in a future update of the app!

                            1 vote
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                              2 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                            • Consistency of numerical display in the app and online.

                              The. font size of numerals that represent the Available Balance on the app are larger than the font size of numerals that represent the Current Balance.

                              It is far preferable to emphasise the Available Balance with a larger font size than the Current Balance within any account, for obvious reasons.

                              However, this handy rule around the font size of numerals does not apply on Ubank’s website, where the font size of all Available Balances is smaller than the font sizes of all Current Balances.

                              Can the font sizes for all numerals that represent Available Balances be made larger than font…

                              1 vote
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                                1 comment  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                              • We need a total ... please

                                What is the total amount in the account ?
                                Can’t tell from your app!
                                Have to get the calculator out .

                                Check the comm bank app ... much better .
                                Have got lots of cash in that ...

                                1 vote
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                                  1 comment  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                                • Email or sms to arrange a phone call at a specific time instead of waiting on hold or missing a phone call due to inconvenient timing

                                  Live chat not available.
                                  No one answering on the phone.
                                  No sms option.
                                  No email option.

                                  Why can’t we just correspond by email or sms to make an appointment for a phone call sat a mutually agreeable time?

                                  Sooooo frustrating. I’m about to give up.

                                  I think I want to refinance my mortgage with UBank, but try as I might, I can’t get hold of you.

                                  2 votes
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                                    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Create a secure message from within the app

                                    Can you please allow me to send a secure message from within the mobile app.

                                    35 votes
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                                      1 comment  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                                    • More update options

                                      Should be able to transfer between own accounts without sms verification. I have money in my account but because I changed my number I can’t access it until I receive a code sent out in the mail. So a minimum 8days without being able to access my own money due to public holiday. Needs to be another way to do it.

                                      1 vote
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                                        1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                      • More update options

                                        Should be able to transfer between own accounts without sms verification. I have money in my account but because I changed my number I can’t access it until I receive a code sent out in the mail. So a minimum 8days without being able to access my own money due to public holiday. Needs to be another way to do it.

                                        1 vote
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                                          1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Disable sweep function

                                          Give your customers the chance to make their own decision regarding their money. I do not appreciate the sweep function at all.
                                          I'd be great to choose if I want to make use of it at all or not.

                                          5 votes
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                                            0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi Kirstin,

                                            Thanks for letting us know your thoughts on the sweep function. We’re always looking for feedback on how to help you achieve your savings goals, I’ve raised your thoughts with the relevant teams here. Hopefully we can give you the good news soon. ^Curtis

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