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  1. Responsable response to serious complaint

    Stop claiming that a totally unresolved complaint has been resolved.

    "Complaint Reference Number: CS15720066
    Thank you for your time sharing your complaint. We are pleased we have been able to resolve the matter with you."

    I am pretty much discusted with the ineffective non-responses from UBank and the NAB.

    My complaint has been taken up by the financial services Ombudsman, the AFCA. (Unfortunately they too are taking too long a time to assign this a case manager to follow through.)

    You might say it's only about money - money that was taken out of my account and, according to your…

    1 vote

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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  2. Vampires

    What if your bank also was a blood bank and you gave out free garlic so vampires didnt rob customers at the atm. You could also be a ***** bank and you would have ***** licking the atm.

    1 vote

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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  3. A one off acceptance a year for a bank cheque

    As suggested a one off, max once a year deposit of a bank cheque for the selling of a car or boat.
    This allows customers to use UBank and not have other accounts in other banks for such transactions.

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  4. Time

    Have some text about how long it will be to actually have a usable account. The process to open is hindered by the id verification system, that is not revealed until well into the new account process. Then there's no indication that it takes three weeks to get set up.
    Some notice up front of this time would have managed expectations.

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  5. Verifying

    Start verifying peoples accouts via email, i have waited 11 days to acces my own money as I am out of work at the moment and am now being told could be up to another 10 days? If its because my lisense is suspended I would have provided my birth certificate, bank card ect.. annoyed.

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  6. home loan current balance not upto date

    The home loan current balance does not reflect fortnightly payments

    However, the interest increments changes daily on the app and UBank website

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  7. Need more people to answer the phone - I had to hang up (2nd time) because I can't afford to wait on hold for > 30 minutes.

    I have a letter (URGENT) about my SMSF and cannot get through to discuss.
    Nor can I leave a message elsewhere asking for a return call.
    The chat now option never appears at the bottom of the page.
    I would like to book a return call - for when I am at home and have access to info you may require

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  8. Human chat

    Chariot with human interface for hard questions

    2 votes

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  10. Call bank from app

    St George has a CONNECT facility which allows calls to bank from within app. No need for verification details. Copy this idea.

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  11. Interest rates

    More notice time on interest rate change

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  13. answer the phone....!!!!!??????

    when a customer phones....answer the call.....!!!!!????, what a fantastic idea....

    1 vote

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    2 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  15. Credit my home loan payment straight away not 4-5 days later

    My home loan payment is made on a Thursday but not credited to my account until Tuesday. Why?

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  16. you should

    on your web page it says there is a live chat option at the bottom of the page - but there isn't.

    3 votes

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    2 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  17. wait for service on phone

    I am trying to get into my online account to get information for Centrelink. I seem to have been locked out. I have sat on the phone for a very long time to get help. This is not good enough and I'm very upset.
    You "love to save me money" by not employing enough people to help.

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  18. Very Poor Customer Service

    I am really upset with the customer service of the loan processing team.
    I applied for a loan top up back in April. Although I got an automated email that it has been assigned to a specialist, no further email was received. I had to follow up with the customer team after a week to get an update from the specialist.
    Similarly, I did not get any update after the valuation was conducted and got a response only after I followed up after a week.
    My salary slips were requested again. Submitted them and got a response after a week…

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  19. 2 votes

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    2 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  20. Pass on the rate cut of 0.25% the RBA announced over a week ago. Other banks have done it, its unethical for UBank to pocket the saving and

    Pass on the 0.25% rate cut by the RBA announced over a week ago. Other banks have done this, why have UBank not? In my opinion this is unethical. If Ubank don't pass the saving on, I'll be refinancing elsewhere.
    Other people I know have rates of 2.19% now, through the big 4 banks, and Ubank is supposed to have the best rates. Currently you don't and its disgusting to see you could drop the rates but haven't.

    3 votes

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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
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