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  1. 1 vote
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  2. Request for Better FAQ Answer

    Greetings. In your FAQ for the question "Why don't I earn interest on balances held in a USaver Ultra?". The answer is "Any balance held in the Ultra account does not earn interest.". This is not an answer to the question, it is just re-stating the question as a statement. Could you please provide an answer on why we do not earn interest on our money that is held by you? Thanks. (Better alternative - start paying interest on USaver Ultra account).

    1 vote
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  3. 1 vote
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  4. 1 vote
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  5. Recent Transactions to include account details (Name, Account Number etc)

    The recent transactions page on internet banking only has transactions, no other account details at all. This makes it hard to use as evidence of a savings history if going for a loan as the statements only come out every 6 months or so

    2 votes
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  6. 1 vote
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  7. You have a copy of my rates so why do you need me to tell you on thephone

    I have sent you a copy of my rates and it has been excepted but not on the phone you need me to look it up again and tell you what it is... this company double and triple handles everything.

    1 vote
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  8. 1 vote
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  9. Allow term deposit holders to elect to be notified via email when their term deposit matures, and not have a postal reminder.

    I simply need the Account Nickname, Term, Interest rate and relevant dates in the email.
    There's no need for account numbers and deposit amounts
    to be emailed.
    Alternatively, you could send them out as password-protected PDFs like another bank does.
    Their email states:
    "Please note your password to open your email bank statement is a combination of your 8 digit date of birth (DDMMYYYY) followed by the first three (3) letters of your first name in uppercase. If your first name contains two (2) letters or less, simply enter the maximum number of letters available in your first name without…

    2 votes
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  10. 1 vote
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  11. Refund my $25 for waiting on 13 number[25% of my prepaid 12 month plan]

    A direct number would have cost me nothing, now i have to recharge 6 months before expiry.
    You do not show a direct line or have email direct...not that I could see.

    Regards

    1 vote
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  12. so what does Ubank do for people on palliative care?

    so what does Ubank do for people on palliative care?

    1 vote
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  13. Fix the Website

    Why are you continually messing with the website. I can no longer access the Secure Mail. When I could access it I couldn't reply to a message from UBank. Further I can't access Term Deposit Maturity Instructions. I'm told to call UBank. I can't even see what the current instructions are! When you click on a link you are typically sent to the one page, not the link.

    1 vote
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  14. Phone contact options

    I suggest you fix your contact phone number (+61 2 8756 0855) as you can't actually select options 1, 2 or 3 when prompted. I tried from an android and iphone..

    1 vote
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  15. that Ubank continue to allow customers to use the extra level of security ie SMS code when doing any transaction no matter what value.

    As of 17/10/2016 Ubank no longer require an SMS code to be entered for transactions less than $5000 to a linked account. As a customer i want to maintain that level of security on all transactions whether they be to linked accounts or outside accounts. I do not find it inconvenient to use an SMS code and all the other banks I use allow me the option to set my level of security.

    1 vote
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  16. Take sweep technology to its ultimate ability.

    Allow the USaver to act as a Free Overdarft Facility to the Ultra Transaction Account. Therefore the amount you can spend on your Ultra Transaction Account is limited to the amount sitting in the USaver Account.
    When you spend money on the Ultra Transaction Account Visa Debit Card, Direct Debit, BPay, or Pay Anyone facility, effectively taking it into a negative balance, it is then automatically swept back to $0 from the USaver.
    The whole time, until I chose to spend my money, it is sitting in the USaver attracting the highest possible interest.
    I don't have to worry about…

    2 votes
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  17. review you processes and procedures for assessing and approving loans, particularly those by existing customers as the frustrations dealing

    i have never before seen such a difficult and frustrating process for HL's - it's no risk 20% LVR by someone with 35+ years of continuous employment and yet you'd think it was ultra high risk. the ubank operator tries to tell me that property in Brisbane has lost 20% value in the last 15 months - where is the basis for this stat - i've never seen it in an Australian capital city?

    2 votes
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow more than two applicants on a homeloan.

    Allow more than two applicants on a homeloan.

    I think ubank has some excellent homeloans on offer, I recently applied for a homeloan with ubank. However, I was unable to proceed with the application because there are three people on the certificate of title. I looked into transferring the title into two peoples names but this was a expensive process taking into account government fees and other charges.

    If ubank allowed more than 2 applicants I'm sure you would receive more customers.

    3 votes
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    1 comment  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  19. The added information online regarding questions that may be asked: how do I open a new Ubank account

    I've been looking online with the UBANK website, trying to find out how I can add another account to my online UBANK. I could not find this anywhere, so one of the 'frequently asked questions', that could be added here is : how do I open another/new account to my already existing ones?
    I also wanted to change the name of one of my accounts, so another frequently asked question could be ' how do I change my account name?'.

    1 vote
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  20. Fix date range searching on statements

    I had to sit on the phone for 15 minutes before a customer service representative was able to tell me that date ranged searching for statements requires exact dates for it to work. So I have to put exactly "1/07/xx to 31/12/xx" for the thing to work, and do that for every period for every account I have. Fun.

    Please tell your developers to not use exact from/to date matching per record when they execute the query.

    2 votes
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