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  1. With UBank home loan I could not benefit from Western Australia first home buyer $2000 grant

    I sent to UBANK postal address twice my application form, to benefit from the $2000 grant, from the WA Home Buyers Assistance Account, which reimburses the incidental expenses in connection with the purchase of a first home in Western Australia. I emailed UBank settlement team so that they forward my form to Advantedge Financial Solutions so that they fill in my application form, as the condition to benefit from the first home owner grant, is that the lending institution has to lodge my grant application on my behalf to the WA Department of Mines. I sent my documents twice to…

    1 vote
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      2 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
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        0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
      • Don’t tell me I have a hidden account. It’s hidden for a reason. Thank you

        Don’t tell me I have a hidden account... it’s hidden for a reason!!

        1 vote
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          0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
        • Stop including multiple copies of "simple ways to keep your banking secure" with printed statements

          I have a USaver and a USaver Ultra account. Every 6 months, I receive paper statements for those account in 1 mailing, which is great. However, you guys also include a "Simple ways to keep your banking secure" page for each account. I receive 2 for each account, but they are the same thing and come in the same envelope. If I have more USaver accounts, I'd get more copies in the same envelope.

          I think 1 copy of those tips in a pamphlet is more than enough per mailing. This is what NAB does and it would really cut…

          1 vote
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            0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
          • can you please fix the errors in the online application for term deposits ?

            There are errors in the form to do with address and occupation. Can you please fix them?

            1 vote
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              0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
            • QR Code

              QR Code for people to easily get bsb and account number to transfer money to you.

              1 vote
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                0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
              • Subject area

                When transferring funds to another account through bpay could we have an subject area so as to put what the payment was for. For example I use my Ultra account to transfer payments to my MasterCard and there is no place to write what the payment is for

                2 votes
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                  0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi, thank you for your suggestion! I’ve passed it onto our team who designs our internet banking. We’ll keep you posted on how we are tracking on this in the Feel free to let us know any other ideas you have for us! ^Suman

                • 1 vote
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                    0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                  • 1 vote
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                      1 comment  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                    • Call back client phone option

                      I contacted the 13 30 080 to fund a term deposit, waiting for just <30 mins for call to be answered. During that time i was told to try 'LiveChat', on your website. Couldn't find it, looked at the FAQ, and it seems, IF someone is available, they will push the livechat window. mmmmm if no one is available to answer the phone, no one is available to work the LiveChat either, hence the wait! I sent a secure mail previously, who advised i HAD to do the transaction over phone only. The reply to a similar suggestion was you…

                      1 vote
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                        0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
                      • Interest and progress

                        Interest and progress section does NOT display the bonus amount of interest earned for the month. Why?

                        1 vote
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                          0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                        • Access

                          About two months ago I enquired as to why I was unable to see my overview of accounts. I was told that this was probably due to my Safari search engine and that I should switch to another. I did and it worked. I was also told that this was being rectified. It has not! i am sure that there are many other customers who are inconvenienced by this, some of whom are unaware of this continuing fault.
                          Secondly, for about the past two years, on printing out my balances, i find that there are at least six lines at…

                          1 vote
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                            0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
                          • App not fully funct

                            Not able to manage home loan like editing scheduled payments via app.
                            Upon clicking Manage my loan, it takes to safari browser.

                            1 vote
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                              0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                            • App not fully functional

                              Not able to manage home loan like editing scheduled payments via app.
                              Upon clicking Manage my loan, it takes to safari browser.

                              1 vote
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                                0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                              • Show interest calculations

                                All you currently show on-screen is one dollar amount for interest received at month’s end. I want to see the break-up between standard vs bonus interest. I’m not confident that our SMSF is receiving its bonus.

                                3 votes
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                                  0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                                • Get rid of the banner that says I have hidden accounts.

                                  It kind of defeats the purpose of having my accounts deliberately hidden!

                                  2 votes
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                                    0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi Tim,

                                    I’ve had a look on our desktop site and can see the banner isn’t present however it is on our IOS app. I have passed this on to our app developers so they can look into it.

                                    Thanks for pointing this out. We’ll keep you posted. ^Dion

                                  • Need a quick balance feature to check balance without having to log in

                                    Need a quick balance feature to check balance

                                    1 vote
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                                      0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hi there,

                                      Thanks for sending through the suggestion, we’re always looking to add new features to our app and internet banking! I’ve raised your suggestion for a quick balance feature so hopefully we can see this available in the near future. ^Curtis

                                    • Disable sweep function

                                      Give your customers the chance to make their own decision regarding their money. I do not appreciate the sweep function at all.
                                      I'd be great to choose if I want to make use of it at all or not.

                                      3 votes
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                                        0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hi Kirstin,

                                        Thanks for letting us know your thoughts on the sweep function. We’re always looking for feedback on how to help you achieve your savings goals, I’ve raised your thoughts with the relevant teams here. Hopefully we can give you the good news soon. ^Curtis

                                      • Desktop problems

                                        The phone app works well, but the desktop internet banking is currently a disaster. The overview page loads but then disappears, and other pages are not responsive. Impossible to transact other than through phone app. Worked in the past but not now. Help!

                                        2 votes
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                                          1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hi Peter, thanks for your feedback. Our online banking site is currently experiencing some compatiblity issues with Safari version 12, which explains why you are having trouble accessing your accounts there. Our support team is aware of this issue and is working hard to resolve it. We apologise for your inconvenience. ^Ron

                                        • Goal tracker- keep image!

                                          The goal tracker image you set is now removing itself every time I enter the app. The title stays but the background goes grey. Please fix!

                                          1 vote
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                                            1 comment  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi Emma,

                                            I’m sorry about the late reply to your feedback here.

                                            I’ve raised your feedback and have my team looking into this. Can you advise if the image selected was part of the default images or your personal? ^Suman

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