We want
your input

Feedback & Ideas

Search or post a new idea

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Beta

    Only in Beta

    1 vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      2 comments  ·  Beta  ·  Flag idea as inappropriate…  ·  Admin →
    • 2 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        3 comments  ·  Beta Internal  ·  Flag idea as inappropriate…  ·  Admin →
      • Can’t transfer

        I haven’t been able to transfer money to any accounts for over a week because I haven’t been getting a transfer code to complete the transaction.

        1 vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
          • Please introduce an Offset account linked with the UHomeLoan account

            It would be great if UBank could introduce the offset account feature liked to a UHome Loan variable interest rate account, as the other major Australian banks have this feature in their home loans variable rate. Then UBank customers can also benefit from paying less interests on their home loans.

            1 vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
            • Consistency of numerical display in the app and online.

              The. font size of numerals that represent the Available Balance on the app are larger than the font size of numerals that represent the Current Balance.

              It is far preferable to emphasise the Available Balance with a larger font size than the Current Balance within any account, for obvious reasons.

              However, this handy rule around the font size of numerals does not apply on Ubank’s website, where the font size of all Available Balances is smaller than the font sizes of all Current Balances.

              Can the font sizes for all numerals that represent Available Balances be made larger than font…

              1 vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                1 comment  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
              • Worst online banking site in the history of the world ever.

                Scrap the entire thing and start over. Poach some developers from other banks sites. Currently it’s the worst internet banking site/app in the history of the world ever.

                1 vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                • We need a total ... please

                  What is the total amount in the account ?
                  Can’t tell from your app!
                  Have to get the calculator out .

                  Check the comm bank app ... much better .
                  Have got lots of cash in that ...

                  1 vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    1 comment  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                  • More update options

                    Should be able to transfer between own accounts without sms verification. I have money in my account but because I changed my number I can’t access it until I receive a code sent out in the mail. So a minimum 8days without being able to access my own money due to public holiday. Needs to be another way to do it.

                    1 vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                    • More update options

                      Should be able to transfer between own accounts without sms verification. I have money in my account but because I changed my number I can’t access it until I receive a code sent out in the mail. So a minimum 8days without being able to access my own money due to public holiday. Needs to be another way to do it.

                      1 vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                      • Update the online banking,

                        Update the online banking, it feels very clunky to use, tryed to get a statement for my account searched there were none.

                        Ordered an account statement, have to wait 24 to 48 hours ok, but a little annoying when my other bank has them instantly available..

                        Received email to say my account statement is ready and available so log back in.. No statement, search still no statement.. No option to show all statements but, not even sure it's actually there.. So pretty disheartened..

                        Conclusion:
                        online banking feels clunky- can it be updated
                        Statements - can they be made instantly available…

                        1 vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →

                          Hi Lauren, thanks for your message. We have been receiving incident reports regarding displaying statements on internet banking and our team is working on it. The quick workaround for this would be switching accounts in the drop-down and searching for the statements again. This should work. If this doesn’t help, please reach out on live chat or secure mail us and we’ll be happy to send you your statements. Sorry for the inconvenience. ^Catherine

                        • Weekly notification via email of balances

                          I would like option to get a weekly email indicating what my account balances are, please.

                          1 vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                          • Transfer between usaver and ultra accounts or between my other ubank accounts (visible when I login) without need for SMS confirmation.

                            Transfer between usaver and ultra accounts or between my other ubank accounts (visible when I login) without need for SMS confirmation. Every bank in the world allows intra account transfers as it is my money and I am transferring it to my own account within the same org. Really what security is this adding other than inconvenience.

                            1 vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                            • Apply Reorder across entire app

                              The ability to re-order our accounts is great. I’d love to see our re-order preference extended to the list that appears when we are transferring funds between our accounts.
                              That is, when I tap “Transfer” then “Select Account” (either To or From), the order of the list that then appears should mirror exactly what appears when viewing the “Accounts” page on the app. This would make things far less confusing, and would add more value to the re-order feature. Thanks for considering. I’m looking forward to seeing this feature in a future update of the app!

                              1 vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                2 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                              • Customise look

                                Hi there, my husband and I have been with ANZ for years and loved their website functionality, colour schemes etc. however have decided to move to your bank for several reasons. However, we are finding that the account functionality is lacking, the colour schemes are drab and a little less user friendly. Could you consider a reface of the website, a little freshen up. I love the savings tools you have but the general layout is a little confusing and outdated. Hoping it gets better.

                                1 vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
                                • Answer calls and emails please

                                  Answering calls and emails would be a nice touch. We’ve made countless attempts to make contact and we’ve had zero response.

                                  1 vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Push notification for deposits

                                    Hi there,
                                    New customers from one of the big four. So far we are enjoying UBank and you’ve done great work with your app. However, we are used to received push notifications on our iOS devices when we have been paid for our work. I understand you already have SMS/email options for this, but would like to see the UBank app progress further than its already impressive version, offering features that streamline your user’s banking. This is one such feature and, regardless of how many votes this post may or may not accumulate, such a feature will be well-received by…

                                    1 vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      1 comment  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Keep your web site operating !! ...is 7.30pm unreasonable!!

                                      Dont take your web site off line at 7.30pm !!!

                                      1 vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Confirm receipt

                                          While I appreciate you are online taking 33minutes to answer the phone is not good especially when I'm trying to confirm receipt of documents How about an auto reply function to confirm receipt. I fear however they are lost despite being sent to the advised email address given the sensitive nature I'm not happy with hearing nothing.

                                          1 vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3 4 5 18 19
                                          • Don't see your idea?

                                          Feedback and Knowledge Base