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  1. I spoke to Michael today 4/8/2020 ref 488494/551961402 and asked why the bonus interest was not applied to my super funds USaver account. H

    I spoke to Michael today 4/8/2020 ref 488494/551961402 and asked why the bonus interest was not applied to my super funds USaver account. He politely and patiently explained to me that the words "interest margin" shown on the statement represents the bonus interest. I suggested that UBank should print the word "bonus" on the statement e.g. "bonus interest statement" to make it clearer. Anyway, this message is to express my appreciation to Michael in the way he handled my call.

    1 vote
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  2. STOP SWEEPS

    Although i love banking with U it is incredibly frustrating that I cannot stop the automatic sweep from my savings into my daily account via my phone. I've already called and asked customer service but it's still happening. Shouldn't customers be sweeping from their daily into their savings instead??
    Make it an option to stop this function using my mobile app PLEASE!

    1 vote
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  3. Work

    Make the app work for bank transfers and not waste my time with 'an error occurred' after i took my time to enter all of the details.

    1 vote
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  4. Not really happy on phone call taking to long

    Not happy on call taking too long for waiting

    1 vote
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  5. Increase interest rates

    Hello. I would like to know if you can match ING savings maximise interest rate?
    I mean about $30 per month interest with ING on $30k investment. UBANK only gives me $8 per month interest on $30k.
    I will move over to ING in 7 days if UBANK cannot match interest rate.

    2 votes
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  6. austpost

    Why don't you send information to customers by email? Where I live this is much more secure than AustraliaPost. Some days I receive three letters from UBank all containing confidential information about my TDs. UBank is wasting money, sending information carelessly and not being a modern electronic bank.

    1 vote
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  7. Option to sweep USpend to USave, that's it.

    I would like the option to sweep anything in my USpend over $750 to my USave account, that's it.
    I don't want any money swept back to my USpend account.

    1 vote
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  8. On/Off switch for inbound or outbound sweeps.

    We need an option to control the direction of sweeps.
    I know how much I need to live each week, so I would like the excess of that amount to be swept to my USave account and sweeps back to my USpend disabled.
    Sweep:
    USpend to USaver - On
    USaver to USpend - Off

    2 votes
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    2 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  9. Difficult website to navigate

    FAQ’S said go to Manage>link account
    Cannot find this anywhere.

    Email said go to Secure mailbox through Talk To Us tab
    Again, nowhere to be found.

    Impossible!!

    2 votes
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  10. Results from ubank Competition

    Hi Just seeing if there was any results from the Competition for the $5,000 travel card.
    https://www.ubank.com.au/visa

    Thanks

    Arthur

    1 vote
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  11. Hidden account still appears as an option to transfer into

    Hidden account still appears to transfer into when transferring between own ubank accounts

    1 vote
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  12. kid account with debit card with primary parent account

    kid can have an seperate account with debit card facilty for them in their parent account . Parent can have control card limit.

    2 votes
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  13. Better savings interest rates

    All great improvements to the USpend and USaver accounts. Just need to consistently match total (std plus bonus) interest rates of competitors to attract deposits from those who rely on interest earnings for an income.

    4 votes
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    3 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  14. Why can't I transfer money out of ultra

    Put ability to transfer money out of ultra

    1 vote
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  15. Saving account

    Hi
    I wonder why your max limit on the saving account is 200k not 250k like other banks?

    1 vote
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  16. Need a reminder on phone app for when term deposits are rolling over

    Need to receive from the app or by email a reminder 7 days out the term deposit is about to rollover. Only get by snail mail at present & it is often too late

    1 vote
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  17. Expense tracker failure

    Whenever i log into ubank on my laptop the site crashes everytime i go to "recatagorise expenses". It would be very good if this was functional.

    2 votes
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  18. Have a simple contact email option so those, sich as I, can ask a simple question

    I have found no other way to ask these questions and provide our situation - that is more secure than most.
    I am a NAB customer of many years.
    I have a small loan to cover my buildings - large shed and art Gallery - ALVAH ART GALLERY
    I have lost the local Bank - it closed - Australia Bank Maryborough.
    I wondered if we could refinance with the UBank as the NAB is also in High Street.
    We are seniors with secure income from Pension and investments. $4040 +art sales+solar
    Loan currently $110,000 with $95000 still owing. Refinance for…

    2 votes
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  19. Here's an idea - pass on the March 2020 emergency rate cut to home loans!

    Quick to drop deposit rates and increase when the rates go up.

    2 votes
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    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  20. Proof of Balance

    Check out Westpac's Proof of Balance Report which is dated and printable... necessary when making submission to, for example, Centrelink. You should consider implementing similar.

    1 vote
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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