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  1. bonus

    How come you have declined my bonus interest in July even though I have met the criteria of having my salary directly credited to my account and definitely it is over $200. This has happened in the past as well. Can someone check and advise what's going on. Please don't cheat.

    Thank you.

    1 vote
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    2 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  2. Credit my home loan payment straight away not 4-5 days later

    My home loan payment is made on a Thursday but not credited to my account until Tuesday. Why?

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  3. answer the phone....!!!!!??????

    when a customer phones....answer the call.....!!!!!????, what a fantastic idea....

    1 vote
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    2 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  4. wait for service on phone

    I am trying to get into my online account to get information for Centrelink. I seem to have been locked out. I have sat on the phone for a very long time to get help. This is not good enough and I'm very upset.
    You "love to save me money" by not employing enough people to help.

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  5. Very Poor Customer Service

    I am really upset with the customer service of the loan processing team.
    I applied for a loan top up back in April. Although I got an automated email that it has been assigned to a specialist, no further email was received. I had to follow up with the customer team after a week to get an update from the specialist.
    Similarly, I did not get any update after the valuation was conducted and got a response only after I followed up after a week.
    My salary slips were requested again. Submitted them and got a response after a week…

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  6. Contact Support by email

    The ability to contact Ubank Support by email from the Ubank app.

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  7. Alternative contactlesa activation for EFTPOS card,

    Due to COVID-19, is there any way to activate contactless without entering PIN?

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  8. you should

    on your web page it says there is a live chat option at the bottom of the page - but there isn't.

    2 votes
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  9. I have $700000 to invest.

    What is your best interest rate please
    I am currently getting 2%

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  10. Pass on the rate cut of 0.25% the RBA announced over a week ago. Other banks have done it, its unethical for UBank to pocket the saving and

    Pass on the 0.25% rate cut by the RBA announced over a week ago. Other banks have done this, why have UBank not? In my opinion this is unethical. If Ubank don't pass the saving on, I'll be refinancing elsewhere.
    Other people I know have rates of 2.19% now, through the big 4 banks, and Ubank is supposed to have the best rates. Currently you don't and its disgusting to see you could drop the rates but haven't.

    3 votes
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  11. I am still waiting for my card. How long does it take?

    I am still waiting for my card. How long does it take?

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  12. Kindly include a customer support chat option on thr Ubank app

    Would be great if you could include a Customer support chat option on the app!

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  13. It wasn't a good idea to CUT the interest rate.

    I made a special effort to open a savings account and BINGO, the rates are DROPPED!!! Not a happy pensioner.

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  14. I'm confused as to why my account interest dropped while still maintaining the same deposit rate and onterest rate

    I'm confused as to why my account interest dropped while still maintaining the same deposit rate and interest rate. Seems against a banks standards but apparently not

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  15. Important reminder

    As reminders, please send sms or email 3 days before end month if high interest is not meet .
    Thanks
    John

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  16. 2 votes
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    2 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  17. K

    I am still awaiting a reply to a query I emailed to Up access support 3 days ago. Request #3743. Incredibly poor service.

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  19. How do i apply fir a visa debit card for my account? Regards Wayne

    Just wqnting information on gwtting a visa debit card for my account

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  20. Update home loan payments faster in the account AND sync the mobile app home loan details to website

    I understand that Advantedge home loans and UBank transaction accounts are separate entities, but I find it hard to believe I have to wait a few days before the payment actually shows in the home loan account.

    Once the home loan account has updated on the website, there's a further delay when the information then updates on the mobile app, which is quite annoying.

    You need to make your processes quicker, before your customers change to Xinja, UP, 86 400, Volt, or other much better options.

    2 votes
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
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