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  1. Rebate local and overseas ATM fees

    First up, fantastic work on nixing the overseas ATM and foreign currency/transaction fees. You just became my backup debit card for overseas use. :-)

    Secondly, I'd love to see you guys go one step further and rebate ATM fees in Australia and overseas (like your biggest online competitors Macquarie do in Australia and ING do both in Australia and overseas). I know you can go fee-free at any of the big-4 ATMs these days but sometimes there's no other option.

    And seriously, if you had that you'd be the one-card-to-rule-them-all account in Australia. High savings rate + sweep (so we…

    3 votes
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →

    H i Jason,

    Awesome to hear that we’re already your overseas card back-up and hopefully we can be your #1 in the near future!

    We’re definitely proud that we’ve removed fees for overseas card use but we’re always looking to do a better. I’ve raised your feedback to the relevant teams so hopefully we can give you some good news in the new year. ^Curtis

  2. Payment $0

    Minimum payments are shown as zero $ on main app screen - this is not correct.

    Can this be fixed please

    1 vote
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    0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
  3. Description of deposits

    In the Description list, it would be SO,SO,SO, helpful if the (Internet Multiple Transfer Credit) be itemised with each credit’s name NAB does it so it can be done

    1 vote
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  4. Publish on your website the daily foreign exchange rate used for transactions using the UBank Ultra, to see if this offer is value for money

    New offer of no transaction fees and no ATM fees using the Visa Debit Card with the Ubank Ultra account when using overseas. This offer is only good if the customer is able to compare the exchange rate offered compared to other accounts and credit cards.

    4 votes
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  5. Telephone Service - Poor Impression

    Planning to open an account with U bank and had some questions. On hold for circa 10 minutes and no reply. Additionally, website gives no indication of the hours telephone service is available. Really poor initial impression!

    1 vote
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Colin, sorry to hear you’ve had this experience and it’s definitely not the first impression we want to make.

    You’re correct! Our phone opening hours aren’t as visible as we would like them to be. This has been raised with the team. You can contact us over the phone from 8am to 8pm Monday-Friday (AEST) and between 8am-6pm on weekends. You can also use our live chat service between those hours to speak with a real person! ^Imlak

  6. Viewing multiple accounts without scrolling

    On an iPhone 6s (not a small phone) you can’t see the full details of more than 2 accounts without scrolling.
    It would be great if the size was reduced as the font is massive and the white space surrounding the accounts is unnecessary.

    20 votes
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    3 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add more than 1 goal in the app

    Would like to be able to add more than 1 savings goal in the app.

    476 votes
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    109 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →

    Hi everyone,

    Thanks for your feedback. This is something we are investigating. How would you like multiple goals to work, we have two possible options:

    1. One goal per USaver account,
    2. Multiple goals as within the one USaver account.

    Keep the feedback coming in comments ^PO

  8. Email and send a text notification to all customers when scheduled maintenance takes place

    Recently, I needed to access some money urgently, however due to the Ubank scheduled maintenance, I was unable to do so, which left me in a very bad situation. When I called the support team, I was told an announcement was put on the website that scheduled maintenance was going to occur. However, how can Ubank ensure it reaches all customers with this message? There needs to be a txt message and email notification sent to all customers well in advance to ensure this people such as myself are left stuck without cash.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Great idea, we have previously sent emails to let our customers know that we have some planned maintenance, although sending an SMS is a great additional form of notification.
    However, we have not generated enough support from our UBank customers to place this forward for further review.
    In respect of the time you’ve taken, we’ll keep your suggestion on our “Feedback and Suggestions” – (Public Forum) to see what interest it can generate and possibly consider making these changes in the future.
    Please make sure to keep your ideas and suggestions coming! ^WP

  9. Notification centre widget

    Could you please add a notification centre widget on iOS which shows the balance of all your accounts

    2 votes
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →

    We appreciate you taking the time to send through your suggestion, however we have not generated enough support from our UBank customers to place this forward for further review.
    In respect of the time you’ve taken, we’ll keep your suggestion on our “Feedback and Suggestions” – (Public Forum) to see what interest it can generate and possibly consider making these changes in the future.
    Please make sure to keep your ideas and suggestions coming! ^WP

  10. Find a way to let customers deposit cheques and cash.

    It's ridiculous that I have to maintain a separate transaction account to facilitate this when Ultra is supposed to be a transaction account.

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Lachlan, we appreciate you taking the time to send through your suggestion, however we have not generated enough support from our UBank customers to place this forward for further review.
    In respect of the time you’ve taken, we’ll keep your suggestion on our “Feedback and Suggestions” – (Public Forum) to see what interest it can generate and possibly consider making these changes in the future.
    Please make sure to keep your ideas and suggestions coming! ^WP

  11. Increase your interest rate

    To improve, don't make changes to your website or any special services. All you need to do is raise your interest rate...

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Trevor, we appreciate you taking the time to send through your suggestion, however we have not generated enough support from our UBank customers to place this forward for further review.
    In respect of the time you’ve taken, we’ll keep your suggestion on our “Feedback and Suggestions” – (Public Forum) to see what interest it can generate and possibly consider making these changes in the future.
    Please make sure to keep your ideas and suggestions coming! ^WP

  12. Urgently review your main website for tablet use. Many people only use mobile devices, but not all the functions are available in the app.

    For these advanced functions, the website does not react well or even at all in some instances, particularly drop down menus and buttons are unreliable. The site should be optimized for touch operation, for both iOS and Android.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Ian, as a digital bank we completely understand that our customers use many different devices to access their Internet banking.
    We appreciate you taking the time to send through your suggestion, however we have not generated enough support from our UBank customers to place this forward for further review.
    In respect of the time you’ve taken, we’ll keep your suggestion on our “Feedback and Suggestions” – (Public Forum) to see what interest it can generate and possibly consider making these changes in the future.
    Please make sure to keep your ideas and suggestions coming! ^WP

  13. Ability to search transactions by name

    I would like to be able to search transactions by name as well as dollar value.

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Meredith, we appreciate you taking the time to send through your suggestion, however we have not generated enough support from our UBank customers to place this forward for further review.
    In respect of the time you’ve taken, we’ll keep your suggestion on our “Feedback and Suggestions” – (Public Forum) to see what interest it can generate and possibly consider making these changes in the future.
    Please make sure to keep your ideas and suggestions coming! ^WP

  14. Notify account holders when interest rate changes.

    I see it was lowered mid November on my Usaver SMSF. I had no idea until I saw the lower interest value at the end of the month. I can't even see a notification on the UBank Facebook page.
    (and by the way, since it is now non-competitive, I will be closing this account & moving my money elsewhere).

    2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Trevor, I’m sorry to hear that you’re moving your accounts from UBank, and would like to confirm that our decisions on interest rates are never taken lightly. We need to consider a range of factors, including our customers’ needs and the economic environment to try and strike a balance between savers and borrowers.

    I appreciate your feedback regarding notifications for our rates and will pass this forward to our marketing and products team for further review. ^WP

  15. search for key words in transaction history

    I want to search my transaction history using both a date range, credit, and a KEY WORD. And then I want to see the total amount of those transactions.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Rename "Your name" to "Description sent to payee", and show this on Transaction History entries

    For transfers, the "Description" and "Your name" fields would be better called "Description for myself" and "Description sent to payee". All other accounts I've seen call the description to the payee the "Description". Having it called "Your name" on UBank is terribly confusing until you get used to its quirkiness, as can be seen from some other suggestions here, where some don't realise that "Your name" can be used to set a payee description.

    Also, account Transaction Histories don't currently show this description sent to the payee. This should be added. To get this info at the moment you need…

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mark, we appreciate you taking the time to send through your suggestion, however we have not generated enough support from our UBank customers to place this forward for further review.
    In respect of the time you’ve taken, we’ll keep your suggestion on our “Feedback and Suggestions” – (Public Forum) to see what interest it can generate and possibly consider making these changes in the future.
    Please make sure to keep your ideas and suggestions coming! ^WP

  17. Introduce a credit card.

    A low (or nil!) fee card with an ongoing low interest rate.

    5 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Peter, that is a brilliant idea for a new product to add to our existing portfolio of products. I have passed on the suggestion to our Product Development team for review. Always let us know of any other great products that you may think will be suitable to us. ^SS

  18. Start a "Bill Manager" account

    Introduce an account that can be divided and labeled as the customer wishes. For instance, a transaction account with only Bpay, PostBillPay, Direct Debits. Attached to this, as many sub accounts as the customer wishes, which can be labeled (phone, rates, etc) as they wish. Also include a calculator in which the customer inputs the frequency if the bill, the amounts and dates due, and the dates and frequency of their income. The calculator can then display the amount which the customer should put aside to make sure they have enough money ready when tgrir bills are due.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you Peter for sharing your feedback with us! These are some really interesting ideas and I’m happy to advise that I have passed these on to our Products Team. Please keep a tab on your post for updates. Thank you again, for sharing your suggestions with us. ^NL

  19. Overseas funds transfer facility.

    It would be really cool if you guys allowed for over seas bank account transfers, especially if it had the capability to convert to the required currency upon doing so!

    I really hope you'll consider making this a feature! Thanks

    2 votes
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    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  20. Send an email if future dated transactions are rejected for any reason

    Send an email if future dated transactions are rejected for any reason

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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