We want
your input

Feedback & Ideas

Search or post a new idea

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Npp

    Virtual accounts. All a usaver account to be split into multiple smaller sub accounts for savings and other budgets and to get more visibility on payments and spending

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  3. BPay on desktop Website

    There is no way to make payment through BPay on desktop website. On IOS App as well it’s complex. I can’t add a biller to be used later.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  4. Time out

    Time out
    Time out comes up far too quickly and you have to sign in again and start all over. Very annoying

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  5. I use very little daily and would like to see the sweep minimum for my USaver Ultra kept at $100 instead of $200.

    I use very little daily and would like to see the sweep minimum for my USaver Ultra kept at $100 instead of $200.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  6. Improve the Identity verification

    Every time i want to verify my identity, it comes up with an error. I dont want to go to a AusPost to Manually do it.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  7. setting password when opening new account

    after going through the steps of opening a new account:

    You are faced with a welcome page.
    At the bottom of the page there is a go to "my money" (or similar) button. When you click on it there is a logon pop up which prompts you to enter your email address and a password.
    The problem: The user has not yet set a password. The user makes an assumption that this popup is the opportunity to set a password OR assumes they should enter the answer to the security question already set. HOWEVER neither input is correct as the…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  8. browser

    Open new account: Produces error on Chrome and Firefox. ONLY works on IE.

    Hello. The average user would not know to try different browsers when faced with the message:
    Oracle Access Manager Operation Error
    The Access Server has returned a fatal error with no detailed information.

    Contact your website administrator to remedy this problem.

    In fact, my partner (a brand new customer) tried to "apply now" two days ago and was faced with this error (using firefox) and assumed there was a temp website error so put off the new account application.

    Tonight I decided to try for him. I…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  9. Given the negative bias these forums are always going to have, I'm going on a positive limb to state I LOVE THIS WEBSITE.

    Given the negative bias these forums are always going to have, I'm going on a positive limb and say I love this website. I have a design background myself and think it's incredibly clever and focussed on utility. It's modern and sleek!

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  11. Offer an alternative re-financing package for pensioners !

    Offer an alternative re-financing package for pensioners !

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  12. instant confirmation of application for homeloan by email

    Hi
    Surprised that I didn't get an email as soon as I finished my application for a home loan. Just a simple email to know that my information has got to you and that you have my email address or for that matter my phone number.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  13. Small business savings account

    Small business savings account
    I see there was a similar idea that was declined years ago. I am resubmitting it as it has tremendous merit, I would open one and I am sure it would get alot of uptake.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  15. Customer feel very disappointed regarding long delay of the first phone appointment date

    Ref no: 488494402685319

    Dear Sir/Madam

    It's had been very frustrated when I had launched the new investment loan application online Jan 24 2018. And then UBank keep on delay the booking for appointment from Jan 31 to Jan 30 and then to Feb 1 and now to Feb 6 almost 2 weeks after launching online.

    I fully understand there may be a lot of applicants or back from holiday backlog, but this is not the right way to delay customer enquiry as UBank want more business rather than losing business., as customer may refinance to other banks instead because of…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  16. NAB should respect the law and deal with valid legal documents accordingly!

    I have found NAB/UBank to be incompetent, unethical and dishonest.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  17. Support - Email

    Show an email support address on the 'Support' page.
    I eventually found an email address on the Contact us page, but the first one was for Bereavements, weirdly enough, and right at the bottom was one for Complaints (customer_resolutions@ubank.com.au)
    The Support page also should have the email address up-front, because that is one of the main ways people look for support. The better companies also have Live Chat these days but is that too expensive if you have to keep costs down?
    There are FAQs there but I can seldom find one that helps me for my particular…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  19. Review

    Hi There need to update my details you have on file as they are all outdated. last 4 digits 8378

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  20. BGL

    Hi Product Team

    Really enjoy using your site and getting a competitive rate

    What would be amazing is if you could set up a direct feed to BGL SMSF software

    I have emailed you back on 26/02/2017 and would love to talk to anyone to make this happen

    Date 26/02/2017 16:13
    Account USaver SMSF
    Reference number 20170226161318209316737072
    Message Hi Guys

    When are you going to add an automated feed to my SMSF software BGL SIMPLE FUND 360 . Currently have over 120,000 SMSF's and growing rapidly. They also recently won the 2017 Australian Fintech awards

    You could greatly increase your…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base