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  1. 1 vote
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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  3. No Maturity Reminder Letter

    Hi. Each time my term deposits are renewed I am sent a renewal letter mentioning that "We'd previously send you a letter asking you for more info about your term deposit. We didn't hear back". Whilst I have received renewal letters and opening new term deposit letters, I have never once received (what I assume to be) a maturity reminder letter. Whilst this doesn't impact me much, (and I would prefer email anyway), I am curious as to whether these letters are actually being sent and whether I am supposed to be receiving these letters.

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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add link to FAQs on the Overview page for My Money

    Website useability query - could you put a direct link to the site FAQs from the Overview page please? I've just been in the "My Money Summary" or "Overview" page for my account and had to spend four minutes searching the site for "how to transfer money into your account" because there is neither a Search facility nor a link to FAQs on that Overview page. Thanks.

    1 vote
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  5. Better activation process

    Just received a new Visa debit card. Said to activate contactless I had to make a transaction using credit/Visa Debit and enter my PIN.
    Tried this today - when I selected credit/Visa Debit the transaction was processed without a PIN so how I am meant to activate the contactless?

    1 vote
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    2 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  7. new website

    I have just signed on today - 29/10 - to the new website. It is TERRIBLE.
    How do I manage my payments - find my billers??? etc etc..
    It appears like there's nothing there!!!
    theres no words in the bar above the main page; in order to find something; i had to click and hope. God knows how much some idiot was paid to put that together. It is very user unfriendly.
    Any older person signing on to that would just give up and bank elsewhere.
    Minimalist might be fine for those who work in IT ; but not all…

    1 vote
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  8. FAQ

    Add a FAQ providing a response to:
    How can I tell if I am receiving a loyalty discount?

    1 vote
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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  9. Alert/notification on account balance

    It would be nice to be able to set up notifications for low account balance. I realise, sweeping helps with this without notifications, however there are still instances when these would be helpful. For example, my husband and I have a joint Savings & Transactions account, but I also have a Savings & Transactions separately for tax reasons. The bulk of the savings is in my accounts, but my husband uses our joint accounts for his transactions. It would be helpful to be alerted when this is low, rather than having to keep an eye on it manually.

    1 vote
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  10. My accountant needs to know that our term deposits were active at the end of the financial year can this information be made accessible on t

    UBank Term Deposit # – Holding statement or confirmation on 30/06/2017 or thereafter showing the principle was in existence as at 30 June 2017.
    - UBank Term Deposit # – Holding statement or confirmation on 30/06/2017 or thereafter showing the principle was in existence as at 30 June 2017.

    1 vote
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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  11. fix the secure email so we can communicate without phoning you - are you people going bankrupt? Should I take my money out? You scare me

    fix the secure email so we can communicate without phoning you - it's been down for days now - are you people going bankrupt? Should I take my money out? You scare me

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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  13. Statement

    Where the heck is statement? Too difficult to add a simple button for the most used part of backing? Pethetic

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  14. 1 vote
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    0 comments  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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  16. 1 vote
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  17. 1 vote
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  18. Just feedback

    I can't get through on the phone, I can't get onto chat and the website is a dogs breakfast. Have I made the wrong decision applying? Is this the sign of things to come? I tried adding my partner for a joint account but it only brings up my details and you can't 'overtype'. I note I'm not the only one commenting on the website itself. I would suggest there were better alternatives & this was a poor choice.

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    0 comments  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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  20. 1 vote
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