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  1. Still getting letters from Ubank...Addressed to Mr no-name......Max Aitken..Goodbye!

    Can ASP,
    and stop sending Zero balance letters to people who no longer have an account....Are you Idiots?
    Max Aitken
    Disgruntled Ex Customer.

    1 vote
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  2. So I get an email that says I should find a tab "Talk to us" in the main menu. No sign of that - but here is my question. With the ASP fun

    With ASP discontinuing does that mean that my bonus interest rate is in jeopardy unless I remember to transfer $200 dollars every month via EFT/Bpay?

    1 vote
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  3. that all "improvement" of your system is counterproductive for the users like me.

    Simple query about the earning of my account for particular month is for me just hidden somewhere in the system. I wonder why!?
    Please let me know how I can get this information about earned interest?
    Thank you.

    1 vote
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  4. Prepayment 31 days notice

    I have had the need for early withdrawal from a Term Deposit (Prepayment) and had sent a secure message via online banking login website specifying the need for my funds by a specific date. This was very time sensitive with penalties for delays in payment as per contract.

    I assumed that this secure message would qualify as a 'Notice' and hence was the 31 day notice required.

    In your Terms and Conditions there is no specification as to how that notice is to be made. I cannot locate any legislative requirement for the way a notice is to be given.

    1 vote
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  5. 1 vote
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  6. 1 vote
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  7. More Human Resources

    As a potentially new Ubank Customer (after seeing your success in the Money Awards) and after being sick of my current supplier, I am a little concerned that it seems as though your human resource needs to match your demands. I have now been waiting several days for responses after playing telephone tag in the first couple of days post submitting an online application approx 10 days ago. I rang on the weekend and was advised that there was only one or two homeloan specialists working to service my call and that they were fully booked. They advised that many…

    1 vote
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  8. 1 vote
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  9. Request for Better FAQ Answer

    Greetings. In your FAQ for the question "Why don't I earn interest on balances held in a USaver Ultra?". The answer is "Any balance held in the Ultra account does not earn interest.". This is not an answer to the question, it is just re-stating the question as a statement. Could you please provide an answer on why we do not earn interest on our money that is held by you? Thanks. (Better alternative - start paying interest on USaver Ultra account).

    1 vote
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  10. 1 vote
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  11. 1 vote
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  12. 1 vote
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  13. You have a copy of my rates so why do you need me to tell you on thephone

    I have sent you a copy of my rates and it has been excepted but not on the phone you need me to look it up again and tell you what it is... this company double and triple handles everything.

    1 vote
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  14. 1 vote
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  15. 1 vote
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  16. so what does Ubank do for people on palliative care?

    so what does Ubank do for people on palliative care?

    1 vote
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  17. Fix the Website

    Why are you continually messing with the website. I can no longer access the Secure Mail. When I could access it I couldn't reply to a message from UBank. Further I can't access Term Deposit Maturity Instructions. I'm told to call UBank. I can't even see what the current instructions are! When you click on a link you are typically sent to the one page, not the link.

    1 vote
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  18. Phone contact options

    I suggest you fix your contact phone number (+61 2 8756 0855) as you can't actually select options 1, 2 or 3 when prompted. I tried from an android and iphone..

    1 vote
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  19. that Ubank continue to allow customers to use the extra level of security ie SMS code when doing any transaction no matter what value.

    As of 17/10/2016 Ubank no longer require an SMS code to be entered for transactions less than $5000 to a linked account. As a customer i want to maintain that level of security on all transactions whether they be to linked accounts or outside accounts. I do not find it inconvenient to use an SMS code and all the other banks I use allow me the option to set my level of security.

    1 vote
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  20. The added information online regarding questions that may be asked: how do I open a new Ubank account

    I've been looking online with the UBANK website, trying to find out how I can add another account to my online UBANK. I could not find this anywhere, so one of the 'frequently asked questions', that could be added here is : how do I open another/new account to my already existing ones?
    I also wanted to change the name of one of my accounts, so another frequently asked question could be ' how do I change my account name?'.

    1 vote
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