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  1. Receive Ultra Bonus (1.06%p.a.) on all USavers not just the linked one

    UBank makes it really easy to create multiple accounts for different saving goals and this is a great feature that I'd like to use. But unfortunately by doing that I'm giving up on the Ultra Bonus for all those extra accounts, which does not make sense.

    So as a customer I'd like to still receive the Ultra Bonus on all accounts if I have one linked so that I can organise my saving goals in different accounts.

    Currently the financial incentive for the Ultra Bonus clashes with the customer experience benefit of having multiple USavers.

    245 votes
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      33 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →

      Hi,

      To provide an update, at this stage the Ultra Bonus can only be applied on 1 single USaver and 1 joint USaver.

      If you’re looking for additional accounts to earn great rates, you might find our Term Deposit accounts as an alternative – the best part is that it won’t impact you on earning the Ultra Bonus on your USaver Accounts.

      We appreciate this isn’t the update you were hoping for, but never say never!

      Thanks! ^Yasmin

    • Add ability to disable sweep on Ultra account.

      It would be good to be able to disable sweep or if not then would be good to make people aware that if they have a low balance they are worst off signing up for the Ultra account assuming they have no use for the debit card.

      A minimum of $100 ($500 default) is swept from your uSaver to this transaction account that doesn't pay any interest. So there is an indirect cost of having this account (minimum indirect cost pa of $3.11 ($100*3.11%) or default indirect cost pa of $15.55 ($500*3.11%)).

      If you don't intend to use the debit…

      165 votes
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        23 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Thank you for your honesty and kind words for UBank. The Ultra has some great features, and we always look to provide our customers with as much information as we can. Recently we have also started to send an email the night after the first sweep. To educate, as well as provide the knowledge of the minimums that are available for sweeps.

        I have passed through your suggestion to provide the option to disable sweeps. Watch the status for further updates.

      • Delete my payees and billers in the app

        I can create a payee and biller in the app but I want to be able to delete old ones I don't use anymore. Also can I please edit them too!

        152 votes
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          6 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →

          Hi everyone! Thank you for this great suggestion. I have passed this onto our team for review and hopefully we’l be able to add this feature soon! For the time being, you’ll be able to access our desktop website via your mobile browser still. You’ll just need to type in “ubank.com.au/login”. ^Catherine

        • Let us change our UBank Visa Debit card PIN online

          It's inconvenient to have to go to an ATM to change my PIN. You're an online bank, so I expect this ability online.

          140 votes
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            25 comments  ·  Flag idea as inappropriate…  ·  Admin →

            Great suggestion, we will need to take into consideration all factors when making a change like this. I have passed this feedback on and to keep up to date, watch the status of your suggestion.

          • Be able to view and download statements from the app

            I want to be able to view and download my statements from the mobile app.

            117 votes
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              2 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →

              Hello,
              I know a lot of customers would love for this to be included in our app. Our apps team are looking at how they can make this work, so we’ll keep you posted! ^Ferri

            • Manage my sweep settings in the app

              It would be great to be able to change / manage my Ultra sweep settings from within the mobile app. Thanks

              105 votes
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                4 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
              • introduce an accrued interest calculator

                Introduce an accrued interest function that calculates and shows the actual daily interest earned, due to be paid at the end of the month, instead of having to wait until interest is actually credited on the account to see the amount due. CBA has a similar function in all its interest bearing accounts and it's very handy...
                PS I am currently using an Excel spreadsheet to calculate and keep track of the daily interest earned :(

                71 votes
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                  under review  ·  1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
                • Reduce the miminum sweep for uSaver Ultra to $1 which is still cash positive

                  Forcing existing customers to have a transaction account to get Bonus interest is a bit much but to then force a sweep out of savings into that account with a minimum balance of $100 which earns no interest says you don;t care about your existing customers. The terms and conditions state that the balance has to be cash positive so why not have the lower limit of $1 which is still cash positive? That way, customers are maximising their interest opportunities and for those that did not want another transaction account can just not use the transaction account. By having…

                  62 votes
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                    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Integrate with POLi Payments

                    I use POLi Payments to avoid credit card fees when buying flight tickets and depositing money to some other websites.

                    POLi already supports NAB - I hope they will support UBank soon.

                    44 votes
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                      under review  ·  10 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
                    • Make credit/debit alerts more informative

                      UBank allows customers to opt-in to receive e-mail or SMS credit/debit alerts. However, these each alert only shows the transaction amount and whether it is a credit or debit transaction.

                      I generally find this to be insufficient information, so I often need to log in to my account in order to find out which account the transaction affected and the description of the transaction.

                      Can you please add the following information to these alerts?
                      1. The name of the account affected.
                      2. The description of the transaction.

                      32 votes
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                        under review  ·  3 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                      • allow sending SMS to non Australian mobile phones

                        Other banks allow their customers to link a non Australian mobile phone to their accounts so they can still "carry" their account even when they move overseas. Currently, there is no way to be able to transfer your money to your linked accounts if you do not have an Australian mobile number.

                        31 votes
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                          8 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Hello Richard, we appreciate you taking the time to send through your suggestion, however we have not generated enough support from our UBank customers to place this forward for further review.
                          In respect of the time you’ve taken, we’ll keep your suggestion on our “Feedback and Suggestions” – (Public Forum) to see what interest it can generate and possibly consider making these changes in the future.
                          Please make sure to keep your ideas and suggestions coming! ^WP

                        • Cardless Cash ...

                          Both Westpac and CBA allow access to withdraw cash without using cards via their ATM network and their mobile apps.

                          This is a tremendous convenience feature... and NAB/UBank are lagging behind on this one!

                          25 votes
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                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • Save mobile number and email address for payees

                            The new SMS or email notification to payees is great, except you have to enter their mobile number or email every single time you transfer to them. This information should be automatically saved so the field is pre-populated next time money is sent.

                            23 votes
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                              under review  ·  1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
                            • 21 votes
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                                1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                                Hello James, great Idea! I have placed your idea forward for further review. Something I think that would make your and our other customers lives even easier. Thanks for passing through your suggestion.

                              • Option to 'hide' Sweep transactions from Account summaries

                                Reasoning:

                                1) Only 10 items are displayed without having to go into the 'view all transactions

                                2) Sweeps are really just double-ups displaying the movement of money between accounts

                                3) They prevent the fast display of the actual transactions I have made - which is exactly what I am logging in to see.

                                4) I trust the UBank system works well enough for me not to have to double check that the correct amount is being 'sweeped' between accounts (so it is unnecessary information to me)

                                19 votes
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                                  0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →

                                  It is great to see your confidence with the Usaver Ultra. I can see that an option to hide the sweep transactions could be beneficial. Thank you for the suggestion and we will let you know of any progress.

                                • Please offer 2 description fields on transfers

                                  I need a meaningful reference/description on my accounts transaction history. Unfortunately the one field available "Description" isn't always suitable as the receiving end requests a particular reference.

                                  For example, to pay rent they ask for a reference code 12345 - so I give that in the description field. However, it would be more meaningful on my statement to show the text "Rent".

                                  Something like having:

                                  1. Your description - appear on my transaction history ("Rent")
                                  2. Payee description - appears on payees transaction history ("12345")

                                  Currently, 2 fields are offered:

                                  1. Description
                                  2. Your name

                                  I tested, and I can't…

                                  13 votes
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                                    3 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 12 votes
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                                      1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hello Kim, thanks for the great suggestion, our product team also agree this is a great tool and we hope to potential have this available in the future, so make sure to watch for any changes to online banking.

                                    • Make CSV transaction history output a table

                                      Can you please change the default csv transaction history export format to a more standard table format? Generally csv files are in a table format, i.e. a series of rows and columns with the first row being a "header", indicating each column's field like;
                                      "Transaction Date, Debit, Credit, Description, Account No, etc"

                                      But UBank's csv files follow a very strange, non-standard format, with empty columns and rows (basically it doesn't look like a single table). This makes it very difficult to do anything with the csv file, because you don't know how many rows there are and where the data…

                                      11 votes
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                                        under review  ·  3 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Windows app

                                        I noticed that NAB has a windows app for everyday banking, is there any chance of producing a windows phone app as well? ING has one can UBank have one as well?

                                        10 votes
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                                          0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →

                                          Thank you for taking the time to write to us regarding an application for windows phones. I have passed on your suggestion for further consideration. Please keep an eye on the status for further updates. ^WP

                                        • Bring back 'Upcoming Payments' section on Overview tab

                                          In addition to the 'Accounts Summary', 'Insights' and 'Quick Payments' sections of the Overview tab, you guys used to have an 'Upcoming Payments' section.

                                          This was really handy for seeing at a glance what funds were coming out of the accounts and when.

                                          I understand that this information is still accessible by going to Transfer Money->Manage Payments, but it was much more convenient to be able to see this info on the main login page.

                                          9 votes
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                                            under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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