Feedback & Ideas
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Cardless Cash ...
Both Westpac and CBA allow access to withdraw cash without using cards via their ATM network and their mobile apps.
This is a tremendous convenience feature... and NAB/UBank are lagging behind on this one!
85 votesThis is a great way to easily access cash. We will keep you updated if this is something were able to offer. Thanks ^WP
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Free2Spend Update Ideas
-allow multiple free2spends if you have multiple accounts (i also have a joint account with my partner)
-multiple goals (eg. house deposit, holiday) instead of just one (i have dreams dammit)
-provide a way of seeing your free2spend and goals in browser as well as the app46 votesHi Tim, thank you for your suggestion! I’ve passed it onto our team who designs our App features and internet banking. Feel free to let us know any other ideas you have for us! ^Catherine
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Save mobile number and email address for payees
The new SMS or email notification to payees is great, except you have to enter their mobile number or email every single time you transfer to them. This information should be automatically saved so the field is pre-populated next time money is sent.
37 votes -
Bring back 'Upcoming Payments' section on Overview tab
In addition to the 'Accounts Summary', 'Insights' and 'Quick Payments' sections of the Overview tab, you guys used to have an 'Upcoming Payments' section.
This was really handy for seeing at a glance what funds were coming out of the accounts and when.
I understand that this information is still accessible by going to Transfer Money->Manage Payments, but it was much more convenient to be able to see this info on the main login page.
25 votes -
Please offer 2 description fields on transfers
I need a meaningful reference/description on my accounts transaction history. Unfortunately the one field available "Description" isn't always suitable as the receiving end requests a particular reference.
For example, to pay rent they ask for a reference code 12345 - so I give that in the description field. However, it would be more meaningful on my statement to show the text "Rent".
Something like having:
- Your description - appear on my transaction history ("Rent")
- Payee description - appears on payees transaction history ("12345")
Currently, 2 fields are offered:
- Description
- Your name
I tested, and I can't see where 2 (Your…
20 votesHello Trent, I see what you mean; leave this one with us and I will keep you updated to see if this is a possibility. ^WP
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Viewing multiple accounts without scrolling
On an iPhone 6s (not a small phone) you can’t see the full details of more than 2 accounts without scrolling.
It would be great if the size was reduced as the font is massive and the white space surrounding the accounts is unnecessary.19 votesHi,
Thanks for your feedback. If we were to reduce the information shown for each Account tile, what information would you want removed?
Thanks ^Pete
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17 votes
Hello Kim, thanks for the great suggestion, our product team also agree this is a great tool and we hope to potential have this available in the future, so make sure to watch for any changes to online banking.
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failed payment
Send a notification if a scheduled payment fails for whatever reason
12 votesThank you for the suggestion and we’ll see what we can do. I’ll keep you updated through your post or our ‘How can we help you?’ section online. ^WP
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8 votes
Hi there,
Thanks for that awesome suggestion. I’ve passed this on to be reviewed and will keep you posted! ^Suman
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Ability to search transactions by name
I would like to be able to search transactions by name as well as dollar value.
6 votesHi Meredith, we appreciate you taking the time to send through your suggestion, however we have not generated enough support from our UBank customers to place this forward for further review.
In respect of the time you’ve taken, we’ll keep your suggestion on our “Feedback and Suggestions” – (Public Forum) to see what interest it can generate and possibly consider making these changes in the future.
Please make sure to keep your ideas and suggestions coming! ^WP -
Subject area
When transferring funds to another account through bpay could we have an subject area so as to put what the payment was for. For example I use my Ultra account to transfer payments to my MasterCard and there is no place to write what the payment is for
5 votesHi, thank you for your suggestion! I’ve passed it onto our team who designs our internet banking. We’ll keep you posted on how we are tracking on this in the Feel free to let us know any other ideas you have for us! ^Suman
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Introduce a credit card.
A low (or nil!) fee card with an ongoing low interest rate.
5 votesHello Peter, that is a brilliant idea for a new product to add to our existing portfolio of products. I have passed on the suggestion to our Product Development team for review. Always let us know of any other great products that you may think will be suitable to us. ^SS
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Call back client phone option
I contacted the 13 30 080 to fund a term deposit, waiting for just <30 mins for call to be answered. During that time i was told to try 'LiveChat', on your website. Couldn't find it, looked at the FAQ, and it seems, IF someone is available, they will push the livechat window. mmmmm if no one is available to answer the phone, no one is available to work the LiveChat either, hence the wait! I sent a secure mail previously, who advised i HAD to do the transaction over phone only. The reply to a similar suggestion was you…
4 votesHi there, thank you so much for your suggestion and we do apologise for the long call queues. We have been busier than expected recently and are looking into ways to improve our response time. I hope your enquiry was resolved at the end. ^Catherine
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Publish on your website the daily foreign exchange rate used for transactions using the UBank Ultra, to see if this offer is value for money
New offer of no transaction fees and no ATM fees using the Visa Debit Card with the Ubank Ultra account when using overseas. This offer is only good if the customer is able to compare the exchange rate offered compared to other accounts and credit cards.
4 votesHi, this is a great idea, I’ve passed this onto our website team. ^Chris
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Increase your interest rate
To improve, don't make changes to your website or any special services. All you need to do is raise your interest rate...
4 votesHello Trevor, we appreciate you taking the time to send through your suggestion, however we have not generated enough support from our UBank customers to place this forward for further review.
In respect of the time you’ve taken, we’ll keep your suggestion on our “Feedback and Suggestions” – (Public Forum) to see what interest it can generate and possibly consider making these changes in the future.
Please make sure to keep your ideas and suggestions coming! ^WP -
Have a 'balance' column
Suggest having a 'balance' column showing the balance after each transaction in the accounts.
4 votesHello Katherine, thanks for taking the time to write to us, I have passed on your suggestion and we will keep you updated. ^WP
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QR Code
QR Code for people to easily get bsb and account number to transfer money to you.
3 votesHi Matt, that is a great suggestion. Thank you for that. I’ll pass this onto my team and hopefully look into the possibility to implementing it for our customers’ convenience. ^Catherine
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Idea Housekeeping (Second post)
My first post was here - http://feedback.ubank.com.au/forums/36059-feedback-ideas?query=housekeeping.
Your first comment - "We are able to merge similar feedback and suggestions here, so if there are some you can see we’ve missed, please let us know! We want to make sure everyone’s vote counts."
Mine - There are 6 different NPP/Osko/PayID ideas floating around with a total of 134 votes. These needs to be consolidated to give a true picture of how customers want this so badly. The following are links to those ideas with the correponding number of votes:
http://feedback.ubank.com.au/forums/36059-feedback-ideas/suggestions/33366385-payid 24
http://feedback.ubank.com.au/forums/36059-feedback-ideas/suggestions/34759639-link-my-ubank-account-to-a-payid 7
http://feedback.ubank.com.au/forums/36059-feedback-ideas/suggestions/35194618-you-should-get-payid-for-instant-payments-to-someo 4
http://feedback.ubank.com.au/forums/36059-feedback-ideas/suggestions/34819510-npp 1
http://feedback.ubank.com.au/forums/36059-feedback-ideas/suggestions/33236209-sign-up-to-the-new-payments-platform 16…3 votesHi Reymund, thank you for posting your idea again. An update on our website could impact a lot of feature and functionality. Unfortunately it is not something we could update or change at the snap of our fingers. We are definitely aware that our customers would love NPP/PayID at UBank and we are working on it. However, it involves other external factors from different parties as well. Once it is available, we will make sure all our customers are notified. Thank you again for taking the time to look into our posts and votes. ^Catherine
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Interest and progress graph for longer than 1 yr
The interest and progress graph is very useful but it would be great if it could (optionally) show progress for periods longer than 1 year (the longer the better).
Thanks!3 votesHi Paul, are you referring to the “Insights” money tool? If so, you can actually view up to 2 years worth of balance history by changing the options. ^Ron
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Rebate local and overseas ATM fees
First up, fantastic work on nixing the overseas ATM and foreign currency/transaction fees. You just became my backup debit card for overseas use. :-)
Secondly, I'd love to see you guys go one step further and rebate ATM fees in Australia and overseas (like your biggest online competitors Macquarie do in Australia and ING do both in Australia and overseas). I know you can go fee-free at any of the big-4 ATMs these days but sometimes there's no other option.
And seriously, if you had that you'd be the one-card-to-rule-them-all account in Australia. High savings rate + sweep (so we…
3 votesH i Jason,
Awesome to hear that we’re already your overseas card back-up and hopefully we can be your #1 in the near future!
We’re definitely proud that we’ve removed fees for overseas card use but we’re always looking to do a better. I’ve raised your feedback to the relevant teams so hopefully we can give you some good news in the new year. ^Curtis
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