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  1. Manage my sweep settings in the app

    It would be great to be able to change / manage my Ultra sweep settings from within the mobile app. Thanks

    1,263 votes
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    250 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
  2. Delete my payees and billers in the app

    I can create a payee and biller in the app but I want to be able to delete old ones I don't use anymore. Also can I please edit them too!

    819 votes
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    60 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →

    Hi everyone! Thank you for this great suggestion. I have passed this onto our team for review and hopefully we’l be able to add this feature soon! For the time being, you’ll be able to access our desktop website via your mobile browser still. You’ll just need to type in “ubank.com.au/login”. ^Catherine

  3. Be able to view and download statements from the app

    I want to be able to view and download my statements from the mobile app.

    574 votes
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    30 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
  4. Receive Ultra Bonus (1.06%p.a.) on all USavers not just the linked one

    UBank makes it really easy to create multiple accounts for different saving goals and this is a great feature that I'd like to use. But unfortunately by doing that I'm giving up on the Ultra Bonus for all those extra accounts, which does not make sense.

    So as a customer I'd like to still receive the Ultra Bonus on all accounts if I have one linked so that I can organise my saving goals in different accounts.

    Currently the financial incentive for the Ultra Bonus clashes with the customer experience benefit of having multiple USavers.

    260 votes
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    33 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    To provide an update, at this stage the Ultra Bonus can only be applied on 1 single USaver and 1 joint USaver.

    If you’re looking for additional accounts to earn great rates, you might find our Term Deposit accounts as an alternative – the best part is that it won’t impact you on earning the Ultra Bonus on your USaver Accounts.

    We appreciate this isn’t the update you were hoping for, but never say never!

    Thanks! ^Yasmin

  5. Add ability to disable sweep on Ultra account.

    It would be good to be able to disable sweep or if not then would be good to make people aware that if they have a low balance they are worst off signing up for the Ultra account assuming they have no use for the debit card.

    A minimum of $100 ($500 default) is swept from your uSaver to this transaction account that doesn't pay any interest. So there is an indirect cost of having this account (minimum indirect cost pa of $3.11 ($100*3.11%) or default indirect cost pa of $15.55 ($500*3.11%)).

    If you don't intend to use the debit…

    180 votes
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    24 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your honesty and kind words for UBank. The Ultra has some great features, and we always look to provide our customers with as much information as we can. Recently we have also started to send an email the night after the first sweep. To educate, as well as provide the knowledge of the minimums that are available for sweeps.

    I have passed through your suggestion to provide the option to disable sweeps. Watch the status for further updates.

  6. introduce an accrued interest calculator

    Introduce an accrued interest function that calculates and shows the actual daily interest earned, due to be paid at the end of the month, instead of having to wait until interest is actually credited on the account to see the amount due. CBA has a similar function in all its interest bearing accounts and it's very handy...
    PS I am currently using an Excel spreadsheet to calculate and keep track of the daily interest earned :(

    74 votes
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    under review  ·  1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  7. Reduce the miminum sweep for uSaver Ultra to $1 which is still cash positive

    Forcing existing customers to have a transaction account to get Bonus interest is a bit much but to then force a sweep out of savings into that account with a minimum balance of $100 which earns no interest says you don;t care about your existing customers. The terms and conditions state that the balance has to be cash positive so why not have the lower limit of $1 which is still cash positive? That way, customers are maximising their interest opportunities and for those that did not want another transaction account can just not use the transaction account. By having…

    64 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Integrate with POLi Payments

    I use POLi Payments to avoid credit card fees when buying flight tickets and depositing money to some other websites.

    POLi already supports NAB - I hope they will support UBank soon.

    45 votes
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    under review  ·  11 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  9. Interest and progress

    Interest and progress section does NOT display the bonus amount of interest earned for the month. Why?

    33 votes
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    6 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! The interest amount is calculated on the combination of our standard variable and bonus rates daily. That’s the reason why it is shown as one amount only. However, we do appreciate your suggestion and it has been passed on for further review. Thank you and let us know if you have any other idea for us to improve. ^Catherine

  10. allow sending SMS to non Australian mobile phones

    Other banks allow their customers to link a non Australian mobile phone to their accounts so they can still "carry" their account even when they move overseas. Currently, there is no way to be able to transfer your money to your linked accounts if you do not have an Australian mobile number.

    32 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Richard, we appreciate you taking the time to send through your suggestion, however we have not generated enough support from our UBank customers to place this forward for further review.
    In respect of the time you’ve taken, we’ll keep your suggestion on our “Feedback and Suggestions” – (Public Forum) to see what interest it can generate and possibly consider making these changes in the future.
    Please make sure to keep your ideas and suggestions coming! ^WP

  11. Make credit/debit alerts more informative

    UBank allows customers to opt-in to receive e-mail or SMS credit/debit alerts. However, these each alert only shows the transaction amount and whether it is a credit or debit transaction.

    I generally find this to be insufficient information, so I often need to log in to my account in order to find out which account the transaction affected and the description of the transaction.

    Can you please add the following information to these alerts?
    1. The name of the account affected.
    2. The description of the transaction.

    32 votes
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    under review  ·  3 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  12. Get rid of the banner that says I have hidden accounts.

    It kind of defeats the purpose of having my accounts deliberately hidden!

    31 votes
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    3 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Tim,

    I’ve had a look on our desktop site and can see the banner isn’t present however it is on our IOS app. I have passed this on to our app developers so they can look into it.

    Thanks for pointing this out. We’ll keep you posted. ^Dion

  13. Cardless Cash ...

    Both Westpac and CBA allow access to withdraw cash without using cards via their ATM network and their mobile apps.

    This is a tremendous convenience feature... and NAB/UBank are lagging behind on this one!

    26 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. Save mobile number and email address for payees

    The new SMS or email notification to payees is great, except you have to enter their mobile number or email every single time you transfer to them. This information should be automatically saved so the field is pre-populated next time money is sent.

    24 votes
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    under review  ·  1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  15. 22 votes
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  16. Option to 'hide' Sweep transactions from Account summaries

    Reasoning:

    1) Only 10 items are displayed without having to go into the 'view all transactions

    2) Sweeps are really just double-ups displaying the movement of money between accounts

    3) They prevent the fast display of the actual transactions I have made - which is exactly what I am logging in to see.

    4) I trust the UBank system works well enough for me not to have to double check that the correct amount is being 'sweeped' between accounts (so it is unnecessary information to me)

    20 votes
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  17. android

    Add support for fingerscan technology introduced in Android 6.0 Marshmallow to your Android Ubank app.

    18 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. Please offer 2 description fields on transfers

    I need a meaningful reference/description on my accounts transaction history. Unfortunately the one field available "Description" isn't always suitable as the receiving end requests a particular reference.

    For example, to pay rent they ask for a reference code 12345 - so I give that in the description field. However, it would be more meaningful on my statement to show the text "Rent".

    Something like having:

    1. Your description - appear on my transaction history ("Rent")
    2. Payee description - appears on payees transaction history ("12345")

    Currently, 2 fields are offered:

    1. Description
    2. Your name

    I tested, and I can't…

    14 votes
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    3 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  19. Viewing multiple accounts without scrolling

    On an iPhone 6s (not a small phone) you can’t see the full details of more than 2 accounts without scrolling.
    It would be great if the size was reduced as the font is massive and the white space surrounding the accounts is unnecessary.

    13 votes
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    3 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
  20. 13 votes
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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
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