Feedback & Ideas
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Let users created 'trusted' accounts
A list of trusted bank accounts would let users not have to jump through the whole SMS process each time they transferred money. The SMS would only be needed the first time the account was set up. This would not only make it easier to transfer money now but also when overseas. The process would allow customers to opt into this process. Customers should still be given the option to stay with the full SMS process if they prefer.
181 votesHi everyone,
If you have ‘Linked’ accounts you’re now able to withdraw money without SMS security codes. This is up to a total of $5,000 each business day across your Linked accounts. If you withdraw over $5,000 (cumulative), you will start getting SMS security codes again. (Don’t forget, if you’ve only just Linked your external account, you’ll have to wait 10 days before we stop asking for SMS codes, just to be safe.)
Charlie
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Create a two factor authentication system in your mobile app, as an alternative to SMS code verification.
Why not create a two factor authentication system (or piggy back off Google Authenticator!) as an alternative to the SMS verification code system? This will allow people to continue banking when reception is bad / SMS glitches etc.
155 votesWe have now started to roll out Push Notification security codes to customers using our iOS Banking app. Keep an eye out in the app as we progressively release this capability to customers over the next few weeks.
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Change the website
Hi Team,
I've been a customer for over 5 years now, and love everything about your services, however, I'm looking to get a new product and finding the website very difficult to navigate, the upgrade from previous website has made it more impersonal and less inviting. I'm quite good with web pages and technology but it's a bit of a muck around especially when I know exactly what I'm looking for.
Please consider updating this, if I wasn't an existing customer I wouldn't join from looking at the website.
Make it more user friendly please!!
Otherwise keep up the good…
82 votesHello Courtney, thank you for taking the time to share your thoughts with us about the recent rebrand of our website. I’m pleased to let you know that we have received feedback from our customers and we’re looking to make some changes soon and I’ll be sure to keep you updated. ^WP
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Why for the last three months have I been getting my account update texts early in the am and not during more reasonable business hours?
Why for the last three months have I been getting my account update texts early in the am and not during more reasonable business hours?
35 votesWe have looked into a solution for this and have started development, your sleep will be uninterrupted by UBank very soon! ^EH
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Android pay support
Support Android pay, allowing us to use our ubank visa debit cards from our phones using the Android pay app made by Google
29 votes -
Support Apple Pay as soon as it becomes available in Australia
When Apple introduces Apple Pay in Australia, please be one of the first wave of Banks to support the feature!
29 votesHello Alex,
At this stage we’re still developing a mobile payment system with Apple Pay.
However, we have a new feature with the UBank Mobile app that allows for Mobile Payments with compatible Android phones.Just like any Contactless transaction, it is a CREDIT transaction and is limited to $100. Any payment above $100 is still allowed (up to your Ultra available balance) but will require you to enter your PIN in the merchant’s terminal. ^MF
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Make it easier to login to your website
Remove the need to click on a button to get the fields to enable you to login. In addition it would be good if it had the cursor in the email field on page load
23 votes -
Allow passwords to start with a number
Until the UBank site upgrade late last year, passwords could start with a number; now they can't. I've been advised this is a technical restriction, not a security one. Secure passwords should be able to start with a number; as long as other password requirements are met.
Also, if creating a password for the first time/changing a forgotten password on the UBank site, the conditions fail to disclose the password must start with a letter; so the password might fail the test leaving the user confused as to why. Only the 'change password' page accessible to those already successfully logged…
23 votesUnfortunately we aren’t able to change the password requirements, but we are in the process of updating the error message.
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Have an interest offset option for people with many UBank saving accounts.
Interest earned on several UBank saving accounts gets paid automatically into a user nominated one. Would be a helpful option to eliminate transferring manually.
9 votes -
7 votes
Hi,
Thanks for your feedback. We currently provide the ability to create a scheduled payment in app as follows:
From within Transfer do the following:
- Select ‘Later’ for a once off payment for a future date OR
- Select ‘Regular’ to setup a regular recurring payment.We are currently working on the ability to Edit scheduled payments and will be available in an upcoming release.
Thanks ^PO
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Be able to update my email in the app
Update my email from the app
7 votesThanks for your feedback! We have started this and the abilty to update your contact email will be available in an upcoming release.
We are aiming to have the ability to update your Login email by the end of the year.
We will keep you updated as we progress.Thanks, ^ PO
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Same App Availability’s for Android.
Have the same app options for Androids devices as Apple devices. i.e savings est per week to keep on track.
7 votesHi all,
You will be happy to know that the build of our new Android app is in progress! We will keep you posted as we get closer to launch.
Thanks ^PO
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NFC App to use paywave/paypass terminals with mobile instead of card
https://www.commbank.com.au/personal/online-banking/commbank-app/tap-and-pay.html
Basically, can we get this please? :-)
6 votesThis has now been introduced for Android phones! Keep an eye out, iOS users!^EH
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Make it possible to change your password from within the mobile app as main site not accessible from iPhones
Your help desk was unable to advise how to change your password when using an iPhone. It appears you can't do it. When you try from the iPhone app, the app directs you to go to the main site. You go to the main site, it redirects you to the mobile site automatically. And they were unable to explain how you could stop this - for an iPhone with Safari browser. Secondly, although the help desk then agreed to reset my password for me (after passing the security checks), and SMS'ed that password to me, this didn't help as it…
6 votesThis has been designed and developed and is now in it’s final Testing phase, watch this space! ^EH
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good site
usaver should have a running balance. implement a pin login system like nab has and have a search field for transaction history instead of showing the last 100. Pin should also apply to payees that we've set uprather than use sms security
5 votesHi! I know it has been a long time, but thank you for these great suggestions. Just to update:
-On mobile internet banking and apps accounts display a running balance when in landscape mode.
-On our Android App we allow PIN login and on our iOS App we allow fingerprint login.
-We are currently designing the search field for transaction history and will begin development soon.
-We now default to 30 transactions per page in the Transaction History
-We are currently looking into alternatives to SMS Security, in the meantime, we have made it possible to transfer up to $5,000 to a Linked Account without an SMS Security Code
I hope you agree we’re taking steps in the right direction, thanks again! ^EH -
Single Sign On doesn’t in feedback section and it times out while actively writing the feedback
I have to add email address and name again, although I am logged in. As I am typing it might take more time to write, meanwhile the app expires timeout. It’s very frustrating to give feedback.
3 votesHi,
Thanks for letting us know! We agree that’s super annoying. Look out for version 1.7.0 this week. In it we have changed how you access Feedback, so now it opens in a separate web browser. In a future release we will have feedback properly integrated into the app so you don’t have to worry about timeouts.Keep the feedback coming ^Pete
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Debit card and PIN codes mailing
I received at the exact same time my new debit card AND the PIN code in my mailbox.This is absolutely unacceptable.Please revise your internal process. And literally few days later I read about increased identity theft in my area which involved stealing mail.
Thanks.
3 votesHi Mariya,
I’m so sorry to hear this happened to you! Thankfully no harm done in this case, but still…
UBank sends the PIN and the card 3 days apart to try and avoid this, but sometimes they unfortunately still arrive together.
We’re currently working on changes for the card mailing and activation process, so I’m working with our Product Team to find out exactly what’s planned and I will get back to you with more info ASAP.Charlie
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Desktop problems
The phone app works well, but the desktop internet banking is currently a disaster. The overview page loads but then disappears, and other pages are not responsive. Impossible to transact other than through phone app. Worked in the past but not now. Help!
2 votesHi Peter, thanks for your feedback. Our online banking site is currently experiencing some compatiblity issues with Safari version 12, which explains why you are having trouble accessing your accounts there. Our support team is aware of this issue and is working hard to resolve it. We apologise for your inconvenience. ^Ron
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The new Ubank website format is disgusting. Is there any way go back to the old format which I am able to navigate around?
The new Ubank website format is disgusting and not user friendly. Is there a way to use the old site which I know how to navigate around? I did not ask for this change.
2 votes -
2 votes
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