Allow customers to hold a second mobile number for SMS
Allow customers to hold a second mobile number, for example, in my case a TravelSIM number, so that when I am overseas I am still able to do my banking.
The secure code would be sent by UBank to both mobile numbers.
You can't expect customers to have international roaming on their main mobile number.
Also, hire some decent systems analysts and programmers who have enough nous to think of these sorts of things in you website design and functionality.
+1 Have the same problem here.
Does UBank have any alternatives for people overseas to manage their UBank account without having to pay for expensive international roaming on their mobile (some mobile plans don't even have international roaming)?
This is an immediate concern for me as I am planning to stay overseas for an indefinite period.
In the hope that UBank could address this problem soon, here are some suggestions for possible alternatives:
1) Like Richard says - allow sending SMS to non-Australian mobile phones.
2) A small security device that generates different set of codes (similar to the SMS code we receive via mobile at the moment) can be given to customers - HSBC is using this method.
3) Use of mobile app to receive security code- e.g. via Whatsapp, LINE, Skype; UBANK can develop its own app such that it could receive or even generate security codes
4) Use of email to receive security code
5) Use of several security questions
Ino Winantea commented
it's almost a year since your admin replied. would be great to get updates :)
Other banks allow their customers to link a non Australian mobile phone to their accounts so they can still "carry" their account even when they move overseas. Currently, there is no way to be able to transfer your money to your linked accounts if you do not have an Australian mobile number.
Have you done ANYTHING! to help your customers travelling outside of Australia and who NEED to normal banking transactions?
The need to send an SMS based security code is totally impractical to almost all people travelling because don't use Mobile Celluar roaming because of the extortionate charges?
Hey, almost all travellers have access to free WiFi hot spots in hotels etc. How about you get you're act together and come up with a better way that uses WiFi, maybe email based?
I'm currently in Noumea and have my necessary money stuck in my UBank account which I simply CANNOT access!!!!
Do something Now.
Ino Winantea commented
Can't agree more, pretty dissapointed that we can't do it with our UBank while we can do it with our NAB account. Hope you can solve this pretty soon. I bet a few people would be pleased if you can do it! :)
Mei Ng commented
I share the frustration of not being able to register overseas numbers. I was caught the last time when I did not receive the sms from UBank to complete my transaction. Think UBank should implement this as soon as possible to make it more flexible for their customers to transact while overseas.
Yes, I think making it easier for client to do transactions while travelling overseas without registered Australian mobile phone is an area to be looked at by UBank. Roaming costs are very expensive and many travelers choose to get local SIM card while overseas, instead of paying for the ridiculous high roaming charges. An alternative would be offering customer hardware token that generate pin to be entered for each transaction. This is commonly used by all the banks in Singapore, including HSBC and BOQ in Australia.
I have been overseas all year and left my Aussie SIM at home.
In order to access my money I was forced to call your customer service, have a code sent to a family member in the mail, wait for the code to arrive, call you back and finally use the code to transfer money.
I thought this would apply to all banks so I called and de-activated SMS security where I could without asking so that I could transfer money from UBank as needed to an account where I didn't need to do the above each time I wanted to do something.
But, I just discovered today that on my NAB account I could just register my overseas number - I've done it and now have perfect access to the money in my account.
So now I really don't see a reason why you *require* an Australian number... and am actually quite disappointed with you guys after all this (seemingly) unnecessary hassle that you've caused me :(!