Debit card and PIN codes mailing
I received at the exact same time my new debit card AND the PIN code in my mailbox.This is absolutely unacceptable.Please revise your internal process. And literally few days later I read about increased identity theft in my area which involved stealing mail.
I’m so sorry to hear this happened to you! Thankfully no harm done in this case, but still…
UBank sends the PIN and the card 3 days apart to try and avoid this, but sometimes they unfortunately still arrive together.
We’re currently working on changes for the card mailing and activation process, so I’m working with our Product Team to find out exactly what’s planned and I will get back to you with more info ASAP.