Support - Email
Show an email support address on the 'Support' page.
I eventually found an email address on the Contact us page, but the first one was for Bereavements, weirdly enough, and right at the bottom was one for Complaints (email@example.com)
The Support page also should have the email address up-front, because that is one of the main ways people look for support. The better companies also have Live Chat these days but is that too expensive if you have to keep costs down?
There are FAQs there but I can seldom find one that helps me for my particular problem.
Thanks for taking the time to get in touch.
There are many ways to contact us at UBank, the best way for existing customers is through ‘Secure Mail’ which you can access after logging in to My Money/ Internet Banking. This will compose an email through your profile and allows us to provide account specific information with our response.
If you're new to UBank, the fastest way to get in touch right now is via phone.
We think 'Chat' is great too! It is already available on certain pages of our website, I've passed on your suggestion for it to be more readily available and also for a contact email address to be available.
Thanks for the great suggestions!