Telephone Service - Poor Impression
Planning to open an account with U bank and had some questions. On hold for circa 10 minutes and no reply. Additionally, website gives no indication of the hours telephone service is available. Really poor initial impression!
Hi Colin, sorry to hear you’ve had this experience and it’s definitely not the first impression we want to make.
You’re correct! Our phone opening hours aren’t as visible as we would like them to be. This has been raised with the team. You can contact us over the phone from 8am to 8pm Monday-Friday (AEST) and between 8am-6pm on weekends. You can also use our live chat service between those hours to speak with a real person! ^Imlak