Call back client phone option
I contacted the 13 30 080 to fund a term deposit, waiting for just <30 mins for call to be answered. During that time i was told to try 'LiveChat', on your website. Couldn't find it, looked at the FAQ, and it seems, IF someone is available, they will push the livechat window. mmmmm if no one is available to answer the phone, no one is available to work the LiveChat either, hence the wait! I sent a secure mail previously, who advised i HAD to do the transaction over phone only. The reply to a similar suggestion was you dont have an outbound team (to make call backs). As I pay the cost of the 13 call from my mobile, how about on your website a display of the time-delay answering calls to the 13 number, so i can choose when to call, that would be for both our benefits.
Hi there, thank you so much for your suggestion and we do apologise for the long call queues. We have been busier than expected recently and are looking into ways to improve our response time. I hope your enquiry was resolved at the end. ^Catherine