Email or sms to arrange a phone call at a specific time instead of waiting on hold or missing a phone call due to inconvenient timing
Live chat not available.
No one answering on the phone.
No sms option.
No email option.
Why can’t we just correspond by email or sms to make an appointment for a phone call sat a mutually agreeable time?
Sooooo frustrating. I’m about to give up.
I think I want to refinance my mortgage with UBank, but try as I might, I can’t get hold of you.
We appreciate your patience.
You can send us a Secure Mail with a request to be contacted and an Advisor will definitely give you a call back. Please note however the general turn around time for this is 24-48 hours.
Alternatively, you can send us a private message via Facebook and I can organise to have an Advisor give you a call back.