Update the online banking,
Update the online banking, it feels very clunky to use, tryed to get a statement for my account searched there were none.
Ordered an account statement, have to wait 24 to 48 hours ok, but a little annoying when my other bank has them instantly available..
Received email to say my account statement is ready and available so log back in.. No statement, search still no statement.. No option to show all statements but, not even sure it's actually there.. So pretty disheartened..
online banking feels clunky- can it be updated
Statements - can they be made instantly available & dose your statement search engine actually work or am I getting false email alerts ?
Hi Lauren, thanks for your message. We have been receiving incident reports regarding displaying statements on internet banking and our team is working on it. The quick workaround for this would be switching accounts in the drop-down and searching for the statements again. This should work. If this doesn’t help, please reach out on live chat or secure mail us and we’ll be happy to send you your statements. Sorry for the inconvenience. ^Catherine