In App Chat
Add chat to UBank support staff within the mobile app like some other competitors, e.g. Up Money
Would be great to message UBank directly via the app. Seems like a missed opportunity!
Why-oh-why isn't a chat option available through the Ubank app?
My Telco has an app. When I need customer service help, I log into the app and message customer service. If they're available, they attend to me immediately. If not, then I leave a message for them and they eventually reply.
Now I know what the people at Ubank are thinking... there is a chat function available. Ugh, this function can only be accessed via a desktop computer.
Just for the record Ubank, I can't remember the last time I used a desktop to access your website. True story.
So, Ubank, spend a little more money on your app and improve it so that it has a more contemporary feel. It is almost 2021 afteralll.
This is essential, currently if you are chatting via desktop web and your session logs out your chat session gets closed off - has happened to many times for my liking
Would be great to be able to ask questions to a banker thru the app
How do i advise a new mobile number