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In App Chat

Add chat to UBank support staff within the mobile app like some other competitors, e.g. Up Money

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Michael shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

6 comments

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  • Timothy commented  ·   ·  Flag as inappropriate

    Would be great to message UBank directly via the app. Seems like a missed opportunity!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Why-oh-why isn't a chat option available through the Ubank app?

    My Telco has an app. When I need customer service help, I log into the app and message customer service. If they're available, they attend to me immediately. If not, then I leave a message for them and they eventually reply.

    Now I know what the people at Ubank are thinking... there is a chat function available. Ugh, this function can only be accessed via a desktop computer.

    Just for the record Ubank, I can't remember the last time I used a desktop to access your website. True story.

    So, Ubank, spend a little more money on your app and improve it so that it has a more contemporary feel. It is almost 2021 afteralll.

  • Jason commented  ·   ·  Flag as inappropriate

    This is essential, currently if you are chatting via desktop web and your session logs out your chat session gets closed off - has happened to many times for my liking

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