Deceased customer notification form - improvement & lack of response from Bereavement Support Team
Over the past 2 months I have made several phone calls to your Bereavement and PO Support Team. All but one call went straight to voice mail. Todate I have not received a return phone call. I also sent an email 6 Business days ago regarding the same matter. I have not received any response to this email. This is extremely poor service.
The issue is in regard to the UBank deceased customer notification form. This form has space for only 1 executor to complete their UBank identification details even though all executors are required to sign the form. No space or guidance is provided on how additional executors are to provide their UBank account details. It is suggested that the form is updated.