SMS why does the bank need to send SMS notifications for internal transaction - Why cant they just use a pin code on phone or finger print
SMS
Madeleine
shared this idea
114 comments
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Christine
commented
Have not recieved transfer codes by sms, unable to do transfers between my own accounts
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Catherine
commented
not receiving Texts so I cant complete transfer!
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William
commented
Update: If SMS does not come through, one fix may be to deregister your device through the app under 'setting' - 'manage devices'. Then reregister it. I was talked through these steps by an excellent Ubank call centre person and all works now. The tech is still a bit clunky...
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William
commented
The SMS codes just dont come through. Stops us transacting from Ubank accounts. The Banking Ombudsman needs to investigate this long-term service failure. I'm in the middle of Sydney with four bars of mobile reception. There has been plenty of time for Ubank to get this right. SMS authentication is a good security feature - but it has to work to have any value.
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Rachel
commented
I've requested code that many times and received no text/email etc so cannot make a simple small transfer between my two ubank accounts. Frustrated and stupid system if it doesnt work. It has worked in the past and mobile number hasn't changed.
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M
commented
Why must you receive an SMS code to put back into the website, just to transfer your own money between your own accounts? How silly.
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Lorraine
commented
Why cant i transfer my money from this account
It wont sms me a security pin to allow the transfer -
Cynthia
commented
Agree.. get rid of security code when transferring between own accounts.. thumbprint is better safer and faster
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Tracey
commented
I agree, you're using your ID to login, why have a secondary security layer simply to transfer between your own accounts. Besides, as @ today the Push notification is still not working. So I can't even xfer between accounts..! Hello? Anyone @ UBank? Are you reading the feedback?
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Helen
commented
Seems very odd that I have to wait for a code for internal transfers but not for external linked accounts? I get its important for setting up new payees but for your own account? Very strange!
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Anonymous
commented
Please get rid of this. Face ID is better and more than enough!
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Elle
commented
I am also not receiving a security code to transfer funds via SMS unsure how to fix this. And would be frustrating if funds were needed asap
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Thomas
commented
You can do this now in the latest version of the app
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Alycia
commented
I hate this function! And it's not even sending me a text so I can't even transfer! Argh! Now I have to call.
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Alfie
commented
Redundant and annoying.
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Raymond
commented
Security code not being sent by either iPad or iPhone app. Useless.
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James
commented
At least make it available to use a sim/number that is registered outside of Australia. Its no good when you cannot receive a sms when out the country.
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Anonymous
commented
Face ID or Touch ID instead! So much better and safer!
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Frank
commented
Drives me nuts. Get rid of it
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Anonymous
commented
What's the point of sending an SMS or notification (with a number that gets auto filled anyway) every time we move money? Surely both your UX and security teams understand that a biometric face or fingerprint scan is better and more secure in every way