Very Poor Customer Service
I am really upset with the customer service of the loan processing team.
I applied for a loan top up back in April. Although I got an automated email that it has been assigned to a specialist, no further email was received. I had to follow up with the customer team after a week to get an update from the specialist.
Similarly, I did not get any update after the valuation was conducted and got a response only after I followed up after a week.
My salary slips were requested again. Submitted them and got a response after a week that it will be sent to the analyst.
The process is still dragging and I do not know the stage of my payment.
As far as I know, most banks complete the process within 21 days and come up with a decision, whereas U bank seems to drag the process.
If you can get an update on the status, it would be greatly appreciated.
Hi Siju, we'll need to get your details up to take a closer look. I'm afraid we can't access this here and can only assist with general enquiries. Can you please use the Live Chat feature on our website and we can investigate this for you further.
Alternatively, you can also email your Case Manager directly. All the best. ^Adi