Online message centre
After sitting on hold for an hour and giving up, I think an online bank should have an app based message centre where secure messages can be sent and at the banks convenience they can reply with the information requested. Bank West have one that works really well and no need to sit on hold for so long.
Hi Chris , we appreciate your patience with the queues and thank you for sending this through. We're always looking at ways of enhancing our customers experience and have lodged this suggestion with our team.
If you have any further feedback or idea's, please let us know. ^Adi