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Let us change our UBank Visa Debit card PIN online

It's inconvenient to have to go to an ATM to change my PIN. You're an online bank, so I expect this ability online.

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    25 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        I need to change my pin online. I am overseas, so how else am I supposed to achieve this?

      • Anonymous commented  ·   ·  Flag as inappropriate

        Could someone from Ubank please give their existing customers an update on this matter? You’re an online bank... surely all customers using an online bank want online convenience such as pin change. It really is a badly needed banking function which is way overdue. The inconvenience for someone having pin issues is fairly obvious.

      • Gary commented  ·   ·  Flag as inappropriate

        I have been experiencing pin issues for my replacement cards now for over 5 weeks. NAB ATM wont accept the pins that UBank keep sending me. No one in the escalated IT area seems to know how to fix it to date. Maybe if their was an option to activate a pin online I would not be experiencing so much inconvenience.

      • Jim commented  ·   ·  Flag as inappropriate

        Hi UBank, are you listening to the customers? You can always require SMS verification for pin change, or an app verification. Do it now.

      • Jonathan commented  ·   ·  Flag as inappropriate

        Yes, other banks have been doing this for years. For UBank it is especially important as you can't just go to a branch to get a pin reset. Disappointing that an "online bank" can't deliver a basic service like this.

      • Lynn commented  ·   ·  Flag as inappropriate

        Agreed - online bank should have basic online facilities like enabling pin change.

      • Steve commented  ·   ·  Flag as inappropriate

        I got my card 120 days ago and yet to get a pin. its been issued 5 times and everytime i ring i get told that they will reissue.. what a tissue?

      • Cecil commented  ·   ·  Flag as inappropriate

        I have forgotten my Visa Card PIN. How do I retrieve it or have the PIN reset?

      • Anonymous commented  ·   ·  Flag as inappropriate

        Seconded, since there aren't any physical branches to do a pin reset, ubank needs an equivalent online option.

      • Dan commented  ·   ·  Flag as inappropriate

        I would like this too, especially considering i forget my pin!

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