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  1. Allow more than two applicants on a homeloan.

    Allow more than two applicants on a homeloan.

    I think ubank has some excellent homeloans on offer, I recently applied for a homeloan with ubank. However, I was unable to proceed with the application because there are three people on the certificate of title. I looked into transferring the title into two peoples names but this was a expensive process taking into account government fees and other charges.

    If ubank allowed more than 2 applicants I'm sure you would receive more customers.

    3 votes
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      1 comment  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
    • setting password when opening new account

      after going through the steps of opening a new account:

      You are faced with a welcome page.
      At the bottom of the page there is a go to "my money" (or similar) button. When you click on it there is a logon pop up which prompts you to enter your email address and a password.
      The problem: The user has not yet set a password. The user makes an assumption that this popup is the opportunity to set a password OR assumes they should enter the answer to the security question already set. HOWEVER neither input is correct as the…

      1 vote
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        0 comments  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
      • browser

        Open new account: Produces error on Chrome and Firefox. ONLY works on IE.

        Hello. The average user would not know to try different browsers when faced with the message:
        Oracle Access Manager Operation Error
        The Access Server has returned a fatal error with no detailed information.

        Contact your website administrator to remedy this problem.

        In fact, my partner (a brand new customer) tried to "apply now" two days ago and was faced with this error (using firefox) and assumed there was a temp website error so put off the new account application.

        Tonight I decided to try for him. I…

        1 vote
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          0 comments  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
        • instant confirmation of application for homeloan by email

          Hi
          Surprised that I didn't get an email as soon as I finished my application for a home loan. Just a simple email to know that my information has got to you and that you have my email address or for that matter my phone number.

          1 vote
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            0 comments  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              0 comments  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
            • Just feedback

              I can't get through on the phone, I can't get onto chat and the website is a dogs breakfast. Have I made the wrong decision applying? Is this the sign of things to come? I tried adding my partner for a joint account but it only brings up my details and you can't 'overtype'. I note I'm not the only one commenting on the website itself. I would suggest there were better alternatives & this was a poor choice.

              1 vote
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                0 comments  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
              • 1 vote
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                  0 comments  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
                • to fix your online application process for opening an account

                  I am trying to open a joint account with my wife. We both have existing accounts with UBank. When filling the application form it asks if you have existing account with UBank and login details which I duly filled. It shows wrong current residential address. When I login to my current UBank account my residential address is correct so where did the application fetch wrong address from ? It shows the address of a place I used to live in 2009. I have moved from that place ages ago.

                  Also your occupation selection dropdown is the strangest I have seen…

                  0 votes
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                    1 comment  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
                  • Fix the online application system

                    I have not been able to submit applications online on numerous occasions. Its incredibly frustrating. Its not a quick and easy process so please do not advertise as if it is.

                    0 votes
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                      0 comments  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
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