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  1. Save mobile number and email address for payees

    The new SMS or email notification to payees is great, except you have to enter their mobile number or email every single time you transfer to them. This information should be automatically saved so the field is pre-populated next time money is sent.

    37 votes

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    under review  ·  4 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow customers to hold a second mobile number for SMS

    Allow customers to hold a second mobile number, for example, in my case a TravelSIM number, so that when I am overseas I am still able to do my banking.
    The secure code would be sent by UBank to both mobile numbers.
    You can't expect customers to have international roaming on their main mobile number.
    Also, hire some decent systems analysts and programmers who have enough nous to think of these sorts of things in you website design and functionality.

    36 votes

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    9 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  3. 17 votes

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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  4. Fix website "Sorry, Internet Banking is temporarily unavailable."

    Almost every other time I log into UBank I get a white page with the error message "Sorry, Internet Banking is temporarily unavailable."

    This is not unique to me and is a well known issue -- see https://www.geekrant.org/2020/02/11/ubank-sorry-internet-banking-is-temporarily-unavailable/ ,

    UBank official support tip is to clear the cookies which works. But really this should've been fixed many years ago when the problem was introduced. It is ridiculous that this continues to be a problem and I'm surprised there is no uproar about it. Fix the website.

    15 votes

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    15 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  5. Enable email alerts that are sent everytime a transaction occurs

    My idea is that everytime a transaction occurs, an email is sent showing the where the money was spent, how much, available balance, etc.

    ******'s Velocity Globalwallet has this feature (see attached) and i have found it extremely useful.

    11 votes

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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  6. mortgage on overview

    It would be nice if the mortgage was listed with all other accounts rather than having to log into it separately. The transfers from mortgage to ultras should be instant not take up to 3 days.

    8 votes

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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  UBank Digital responded

    Hi. This facility is on the way. For now you can see limited UHomeLoan details within your UBank login. To make loan updates however, you will still need to do an additional login to the UHomeLoan portal. We’re definitely actively working on making this as simple as possible, watch this space!^EH

  7. Add adaptive icon for Android Oreo

    Hi,

    I am assuming this would be an easy update to implement. Having support for adaptive icons ensures that the Ubank app icon fits in neatly with modern day home screens like the Pixel Launcher.

    Note the round icons and your non adaptive icon in the attached image.

    More info can be found on Google's site here:
    https://developer.android.com/guide/practices/ui_guidelines/icon_design_adaptive.html

    6 votes

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    planned  ·  0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  8. Real time fund transfer

    Why can’t we have real time fund transfer? Why do we need to wait for hours if not days just to see our fund processed?

    5 votes

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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  9. 4 votes

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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow UBANK accounts to be fully linked both ways to NAB accounts

    UBANK is owned by NAB but there is no way to freely transfer sums of money that are higher than the daily limit. This is annoying when I need to transfer money into or out of my SMSF accounts and my personal accounts or from my NAB Savings account to my personal UBANK account. When I try to transfer anything over my daily limit from my NAB account to UBANK I have to do it over several days in small amounts to stay within the daily transfer limits. Very frustrating.

    4 votes

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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  11. I would like to suggest that Ubank change their card activation process

    My wife received a new Visa Debit in the mail, if you check, the last one was never even used so thanks for that.

    As bad an idea as Paywave is, even stupider is that to activate a new card sent in the mail is a simple as making a transaction. Seriously? Someone thought this was a good idea.

    What happened to calling up, typing in your birthdate or something to activate your new card. This is a serious breach of my security. Do you leave the vault door open? I think not...well, mine is.

    paywaveisasecurityrisk

    4 votes

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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
    started  ·  UBank Digital responded

    Hi Harvey,

    We want you to know your money is safe and sound with UBank, so I’m glad you brought this up & I’m looking into your suggestion as a priority. We’re already working on changes for this process, so I’m working with our Product Team to get the skinny on exactly what’s planned and I will get back to you with more info ASAP.

    Charlie

  12. Have a 'balance' column

    Suggest having a 'balance' column showing the balance after each transaction in the accounts.

    4 votes

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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  13. Usaver Sub-accounts

    As Ubank only allows one Usaver and one Ultra account to be linked and receive bonus interest. It would be good to have 'sub-accounts' or sub-balances or baskets or some other categorising term.

    Basically, within the one Usaver account allow users to divide their money towards different goals, for example home deposit, car, holiday, insurances. As far as Ubank is concerned the total balance of these sub-accounts would be the main one, all sub-accounts could have the same bsb and account number as the main account.

    Unfortunately the 'my money saving goal' only allows one goal per account which is…

    3 votes

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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  14. Rebuild your internet banking website!

    Completely rebuild your internet banking website. It's the only thing slowing down your game. FIX IT! It is so slow, it is unreliable and could be compromising the security for your customers. Do you want to improve? Well, this is what you need to do first.

    3 votes

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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  15. Make statements and Secure message available via log in on iPads

    I hardly ever use desktops or laptops so it is very difficult to get online access to my statements or secure message and it is very frustrating.

    3 votes

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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  16. Desktop problems

    The phone app works well, but the desktop internet banking is currently a disaster. The overview page loads but then disappears, and other pages are not responsive. Impossible to transact other than through phone app. Worked in the past but not now. Help!

    3 votes

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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
    started  ·  UBank CS Team responded

    Hi Peter, thanks for your feedback. Our online banking site is currently experiencing some compatiblity issues with Safari version 12, which explains why you are having trouble accessing your accounts there. Our support team is aware of this issue and is working hard to resolve it. We apologise for your inconvenience. ^Ron

  17. Interest and progress graph for longer than 1 yr

    The interest and progress graph is very useful but it would be great if it could (optionally) show progress for periods longer than 1 year (the longer the better).
    Thanks!

    3 votes

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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  UBank CS Team responded

    Hi Paul, are you referring to the “Insights” money tool? If so, you can actually view up to 2 years worth of balance history by changing the options. ^Ron

  18. Bankid

    BankID - when are you getting it?

    3 votes

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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  UBank CS Team responded

    Hi Thor,

    We’re really excited to launch PayID and we’re working hard to get this to our customers.

    We’ll be sure to let everyone know and place banners on our website when this becomes available, for now watch this space!

    ^Yasmin

  19. The new Ubank website format is disgusting. Is there any way go back to the old format which I am able to navigate around?

    The new Ubank website format is disgusting and not user friendly. Is there a way to use the old site which I know how to navigate around? I did not ask for this change.

    3 votes

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    started  ·  2 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  20. Make available online the ability to change home loan nominated accoubt

    I am currently overseas and needed to change my nominated account for my home loan repayments. I assumed could do this online as is on online bank. However would have to print off a form, complete and fax or scan back. Do not have access to printer etc. Would be extremely helpful to be able to change the information online without the necessity of completing a form etc.

    3 votes

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    2 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
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