Feedback & Ideas
Search or post a new idea
-
Windows Phone 8 Compatibility
Need to support current Windows Phones, IE 10 on Windows Phone 8 currently not functional with mobile site beta
84 votesThank you Haych for this request, we’re currently in the process of looking into compatibility for Windows Phones. You can stay up to date here, through our FAQ’s or our Social Media channels. ^WP
-
introduce an accrued interest calculator
Introduce an accrued interest function that calculates and shows the actual daily interest earned, due to be paid at the end of the month, instead of having to wait until interest is actually credited on the account to see the amount due. CBA has a similar function in all its interest bearing accounts and it's very handy...
PS I am currently using an Excel spreadsheet to calculate and keep track of the daily interest earned :(74 votes -
Integrate with POLi Payments
I use POLi Payments to avoid credit card fees when buying flight tickets and depositing money to some other websites.
POLi already supports NAB - I hope they will support UBank soon.
45 votes -
PayID
Where is PayID? ING and NAB have PayID already
37 votes -
Stop the sweeps
I really want to be able to turn off the sweeps, or at least reduce the minimum balance in my transaction account to $10.
24 votes -
Save mobile number and email address for payees
The new SMS or email notification to payees is great, except you have to enter their mobile number or email every single time you transfer to them. This information should be automatically saved so the field is pre-populated next time money is sent.
24 votes -
Improve website performance for customers
Being an online-only bank I would have expected a neat and fast website for your customers, but it seems that isn't the case. Lots of similar feedback on this site indicates I'm not alone here.
As an already logged-in customer on the My Money Overview page, clicking "Overview" again takes 6+ seconds just to load the same page again.
By comparison, CBA's Netbank Homepage and clicking "My home" again takes 1~2 seconds.
And NAB's own Account summary page takes a whopping 0.7 seconds!
(Tests done on Optus residential cable 30mbps)
Someone should have a hard chat with your developers and…
21 votes -
Sign up to the New Payments Platform
Sign up to Australia's New Payments Platform (NPP) so transfers between accounts and banks are settled much more quickly - recent media coverage says it's almost instant (15 minutes max, 24/7).
Right now it can take days for my ubank accounts to settle, so my actual balance is never even close to by available balance. This makes a lot of the 'insight' tools much less useful.
20 votes -
Option to 'hide' Sweep transactions from Account summaries
Reasoning:
1) Only 10 items are displayed without having to go into the 'view all transactions
2) Sweeps are really just double-ups displaying the movement of money between accounts
3) They prevent the fast display of the actual transactions I have made - which is exactly what I am logging in to see.
4) I trust the UBank system works well enough for me not to have to double check that the correct amount is being 'sweeped' between accounts (so it is unnecessary information to me)
20 votesIt is great to see your confidence with the Usaver Ultra. I can see that an option to hide the sweep transactions could be beneficial. Thank you for the suggestion and we will let you know of any progress.
-
Hire designers with brains
You've wasted all this effort making your website look prettier, but the functionality is very poor. I'm trying to access statements for the last 2 financial years for 2 accounts and not only can I not do that directly, when I go to request a statement I have to request each statement individually AND verify my name, DOB and email address AND land on a stupid confirmation page with no button to go back to request another one. So I HAVE to go back to ubank.com.au, LOG IN, find my way back to the statement request page, confirm my details…
17 votes -
Please offer 2 description fields on transfers
I need a meaningful reference/description on my accounts transaction history. Unfortunately the one field available "Description" isn't always suitable as the receiving end requests a particular reference.
For example, to pay rent they ask for a reference code 12345 - so I give that in the description field. However, it would be more meaningful on my statement to show the text "Rent".
Something like having:
1. Your description - appear on my transaction history ("Rent")
2. Payee description - appears on payees transaction history ("12345")Currently, 2 fields are offered:
1. Description
2. Your nameI tested, and I can't…
14 votesHello Trent, I see what you mean; leave this one with us and I will keep you updated to see if this is a possibility. ^WP
-
13 votes
Hello Kim, thanks for the great suggestion, our product team also agree this is a great tool and we hope to potential have this available in the future, so make sure to watch for any changes to online banking.
-
introduce Bpay view.
Please introduce Bpay view! I have a Usaver and Usaver Ultra account. I have just cancelled my Bpay view facility with another bank seeing that you offer Bpay through the Ultra account and am dismayed to discover you do not also provide Bpay view which gives me advance notice of the due dates of the many bills I pay through Bpay. Please rectify this ASAP!
12 votesHello Jan, I can see the benefits of Bpay view when using your Ultra for everyday banking and have passed on your suggestion to our products team to see if this is something we can add. You can stay up to date by watching this page. ^WP
-
Make CSV transaction history output a table
Can you please change the default csv transaction history export format to a more standard table format? Generally csv files are in a table format, i.e. a series of rows and columns with the first row being a "header", indicating each column's field like;
"Transaction Date, Debit, Credit, Description, Account No, etc"But UBank's csv files follow a very strange, non-standard format, with empty columns and rows (basically it doesn't look like a single table). This makes it very difficult to do anything with the csv file, because you don't know how many rows there are and where the data…
11 votes -
Windows app
I noticed that NAB has a windows app for everyday banking, is there any chance of producing a windows phone app as well? ING has one can UBank have one as well?
10 votesThank you for taking the time to write to us regarding an application for windows phones. I have passed on your suggestion for further consideration. Please keep an eye on the status for further updates. ^WP
-
Enable email alerts that are sent everytime a transaction occurs
My idea is that everytime a transaction occurs, an email is sent showing the where the money was spent, how much, available balance, etc.
******'s Velocity Globalwallet has this feature (see attached) and i have found it extremely useful.
9 votes -
mortgage on overview
It would be nice if the mortgage was listed with all other accounts rather than having to log into it separately. The transfers from mortgage to ultras should be instant not take up to 3 days.
8 votesHi. This facility is on the way. For now you can see limited UHomeLoan details within your UBank login. To make loan updates however, you will still need to do an additional login to the UHomeLoan portal. We’re definitely actively working on making this as simple as possible, watch this space!^EH
-
filter sweep from transaction history
add ability to filter out sweep transactions in transaction history. Seeing all the sweeps in the transactions list is a bit distracting.
6 votes -
Please disable sweep.
Please disable sweep.
4 votes -
Real time fund transfer
Why can’t we have real time fund transfer? Why do we need to wait for hours if not days just to see our fund processed?
4 votes
- Don't see your idea?