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  1. Allow cash deposits via NAB ATMs

    One of the main drawbacks to the UBank USaver Ultra account versus almost every other transaction account in the market is the inability to deposit cash. I have to maintain a separate account through another bank for this purpose.

    I understand services like Bank@Post and in-branch servicing at NAB would add costs and potentially impact savings interest rates, and I wouldn't want this to happen. However, surely allowing automated cash deposits into a NAB Smart ATM would add little to no cost beyond initial setup. We can already change our PIN number at these ATMs so UBank accounts are recognised…

    15 votes
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  2. 5 votes
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  3. Email or sms to arrange a phone call at a specific time instead of waiting on hold or missing a phone call due to inconvenient timing

    Live chat not available.
    No one answering on the phone.
    No sms option.
    No email option.

    Why can’t we just correspond by email or sms to make an appointment for a phone call sat a mutually agreeable time?

    Sooooo frustrating. I’m about to give up.

    I think I want to refinance my mortgage with UBank, but try as I might, I can’t get hold of you.

    4 votes
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  4. Answer calls and emails please

    Answering calls and emails would be a nice touch. We’ve made countless attempts to make contact and we’ve had zero response.

    3 votes
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    2 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  5. Call centre wait times are too long

    Call centre wait times are way too long. I have recently opened a term deposit with UBank and have had to phone your bank to iron out glitches. This morning I have been on hold for over 10 minutes just waiting to speak to someone. This is time invested even before I can even discuss my problem. And my call is yet to be picked up. And it is 10.22am. So if there is no chance of having my call answered in a timely manner during business hours then what about outside business hours? I am very unhappy about this.…

    3 votes
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    3 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  6. Call back client phone option

    I contacted the 13 30 080 to fund a term deposit, waiting for just <30 mins for call to be answered. During that time i was told to try 'LiveChat', on your website. Couldn't find it, looked at the FAQ, and it seems, IF someone is available, they will push the livechat window. mmmmm if no one is available to answer the phone, no one is available to work the LiveChat either, hence the wait! I sent a secure mail previously, who advised i HAD to do the transaction over phone only. The reply to a similar suggestion was you…

    3 votes
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, thank you so much for your suggestion and we do apologise for the long call queues. We have been busier than expected recently and are looking into ways to improve our response time. I hope your enquiry was resolved at the end. ^Catherine

  7. Rebate local and overseas ATM fees

    First up, fantastic work on nixing the overseas ATM and foreign currency/transaction fees. You just became my backup debit card for overseas use. :-)

    Secondly, I'd love to see you guys go one step further and rebate ATM fees in Australia and overseas (like your biggest online competitors Macquarie do in Australia and ING do both in Australia and overseas). I know you can go fee-free at any of the big-4 ATMs these days but sometimes there's no other option.

    And seriously, if you had that you'd be the one-card-to-rule-them-all account in Australia. High savings rate + sweep (so we…

    3 votes
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →

    H i Jason,

    Awesome to hear that we’re already your overseas card back-up and hopefully we can be your #1 in the near future!

    We’re definitely proud that we’ve removed fees for overseas card use but we’re always looking to do a better. I’ve raised your feedback to the relevant teams so hopefully we can give you some good news in the new year. ^Curtis

  8. Please make home loan applications easier

    Hello uBank, this home loan application has been a absolute nightmare, and I am already a uBank customer! Can you please assign just one person to take care of a loan application. Between securemail, tracker and telephone applicants get conflicting information and advice. Our new application has been going on for almost 6 weeks. One dedicated uBank staff member would be much more helpful. At the moment there is no accountability for any one staff member to take responsibility for seeing a smooth application.

    3 votes
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  9. Can’t contact Ubank while overseas! With a new SIM card I can’t receive SMS from You!

    I can’t contact Ubank if I’ve lost mg phone while overseas. VERY FRUSTRATING! And then I can’t post this suggestion without agreeing to you keeping all my information!!! Not happy.

    2 votes
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  10. 2 votes
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thanks for passing this feedback on I can appreciate your circumstance. I do want to let you know however, to open and manage UBank accounts, you will need a computer. Being an online bank, the majority of the functionalities are only available online. ^Chris

  11. Term Deposits Rates for SMSF and normal Term Deposiots

    Is it possible to list the Term Deposit Rates for SMSF on the same page as normal Term Deposits to enable comparison between the two as its frustrating to locate the SMSF rates

    2 votes
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  12. You need a way to verify identity other than by post/phone - why else do we provide so much personal information?

    If someone loses access to a phone their money is completely inaccessible until they wait for a form to arrive in the mail, which is unacceptable.

    2 votes
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  13. review you processes and procedures for assessing and approving loans, particularly those by existing customers as the frustrations dealing

    i have never before seen such a difficult and frustrating process for HL's - it's no risk 20% LVR by someone with 35+ years of continuous employment and yet you'd think it was ultra high risk. the ubank operator tries to tell me that property in Brisbane has lost 20% value in the last 15 months - where is the basis for this stat - i've never seen it in an Australian capital city?

    2 votes
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  14. ANSWER YOUR PHONES

    ANSWER YOUR PHONES.

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  15. ANSWER YOUR BLOODY PHONES - STOP TREATING US WITH CONTEMP

    ANSWER YOUR BLOODY
    PHONES. HOW DARE YOU KEEP US WAITING SO LONG - HOW DARE YOU TREAT US WITH SUCH CONTEMPT - YOU ARE A BLOODY DISGRACE.

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  16. Get your staff to actually call back when they promise to call back.

    Please get more staff and training them to follow through with commitments. If you promise to call back do it because you will loose customers and it costs less to keep the ones you have than it does to win new ones.

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  17. Answer emails

    I have sent you an email regarding interests received .
    Could you answer it!

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  18. Cancelling a account

    How do you cancel an account?

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  19. why no response from Ubank

    I am really shocked with the service from UBank. I received an email from a Home Loan Specialist who said could call me to discuss my application next day, but nothing happened in the next a few days. The person has already forgot what she said in her email.

    After reading the feedback from previous posted message, It is better to keep it away.

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  20. hold

    Needing to have my password reset and have been blocked. I have been on hold for 30 minutes already! Why not have some security questions or an option where it can text you to confirm your identity!

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
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