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  1. Allow cash deposits via NAB ATMs

    One of the main drawbacks to the UBank USaver Ultra account versus almost every other transaction account in the market is the inability to deposit cash. I have to maintain a separate account through another bank for this purpose.

    I understand services like Bank@Post and in-branch servicing at NAB would add costs and potentially impact savings interest rates, and I wouldn't want this to happen. However, surely allowing automated cash deposits into a NAB Smart ATM would add little to no cost beyond initial setup. We can already change our PIN number at these ATMs so UBank accounts are recognised…

    12 votes
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      1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
    • 3 votes
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        0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
      • Please make home loan applications easier

        Hello uBank, this home loan application has been a absolute nightmare, and I am already a uBank customer! Can you please assign just one person to take care of a loan application. Between securemail, tracker and telephone applicants get conflicting information and advice. Our new application has been going on for almost 6 weeks. One dedicated uBank staff member would be much more helpful. At the moment there is no accountability for any one staff member to take responsibility for seeing a smooth application.

        3 votes
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          0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
        • Rebate local and overseas ATM fees

          First up, fantastic work on nixing the overseas ATM and foreign currency/transaction fees. You just became my backup debit card for overseas use. :-)

          Secondly, I'd love to see you guys go one step further and rebate ATM fees in Australia and overseas (like your biggest online competitors Macquarie do in Australia and ING do both in Australia and overseas). I know you can go fee-free at any of the big-4 ATMs these days but sometimes there's no other option.

          And seriously, if you had that you'd be the one-card-to-rule-them-all account in Australia. High savings rate + sweep (so we…

          2 votes
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            0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →

            H i Jason,

            Awesome to hear that we’re already your overseas card back-up and hopefully we can be your #1 in the near future!

            We’re definitely proud that we’ve removed fees for overseas card use but we’re always looking to do a better. I’ve raised your feedback to the relevant teams so hopefully we can give you some good news in the new year. ^Curtis

          • 2 votes
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              1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →

              Hi, thanks for passing this feedback on I can appreciate your circumstance. I do want to let you know however, to open and manage UBank accounts, you will need a computer. Being an online bank, the majority of the functionalities are only available online. ^Chris

            • Term Deposits Rates for SMSF and normal Term Deposiots

              Is it possible to list the Term Deposit Rates for SMSF on the same page as normal Term Deposits to enable comparison between the two as its frustrating to locate the SMSF rates

              2 votes
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                0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
              • You need a way to verify identity other than by post/phone - why else do we provide so much personal information?

                If someone loses access to a phone their money is completely inaccessible until they wait for a form to arrive in the mail, which is unacceptable.

                2 votes
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                  0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
                • review you processes and procedures for assessing and approving loans, particularly those by existing customers as the frustrations dealing

                  i have never before seen such a difficult and frustrating process for HL's - it's no risk 20% LVR by someone with 35+ years of continuous employment and yet you'd think it was ultra high risk. the ubank operator tries to tell me that property in Brisbane has lost 20% value in the last 15 months - where is the basis for this stat - i've never seen it in an Australian capital city?

                  2 votes
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                    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
                  • Call back client phone option

                    I contacted the 13 30 080 to fund a term deposit, waiting for just <30 mins for call to be answered. During that time i was told to try 'LiveChat', on your website. Couldn't find it, looked at the FAQ, and it seems, IF someone is available, they will push the livechat window. mmmmm if no one is available to answer the phone, no one is available to work the LiveChat either, hence the wait! I sent a secure mail previously, who advised i HAD to do the transaction over phone only. The reply to a similar suggestion was you…

                    1 vote
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                      0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
                    • earn Qantas Frequent Flyer Points on transactions

                      I'd move to UBank if I could earn Qantas Frequent Flyer Points on transactions and get the benefits of complimentary insurance like other banks offer. Can you make this happen, please?

                      1 vote
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                        0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
                      • Description of deposits

                        In the Description list, it would be SO,SO,SO, helpful if the (Internet Multiple Transfer Credit) be itemised with each credit’s name NAB does it so it can be done

                        1 vote
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                          0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →

                          That’s an awesome idea Julie, I’ve passed it onto our digital team so they can look into this. We’ll be sure to keep you updated if anything changes in the future. ^Emily

                        • Telephone Service - Poor Impression

                          Planning to open an account with U bank and had some questions. On hold for circa 10 minutes and no reply. Additionally, website gives no indication of the hours telephone service is available. Really poor initial impression!

                          1 vote
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                            0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi Colin, sorry to hear you’ve had this experience and it’s definitely not the first impression we want to make.

                            You’re correct! Our phone opening hours aren’t as visible as we would like them to be. This has been raised with the team. You can contact us over the phone from 8am to 8pm Monday-Friday (AEST) and between 8am-6pm on weekends. You can also use our live chat service between those hours to speak with a real person! ^Imlak

                          • Better Support

                            Better access to support. Waited 20 on the phone for someone to talk to about a security issue then tried to access Live Chat - nothing. No way of contacting anyone on a Saturday. For an on line bank I would have thought and being able to contact someone on line would be given.

                            1 vote
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                              0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
                            • How can I earn bonus interest on my account? Is there an information page with tips and hints to improve the earning power of my money??

                              How can I earn bonus interest on my account? Is there an information page with tips and hints to improve the earning power of my money??

                              1 vote
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                                0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
                              • Time out

                                Time out
                                Time out comes up far too quickly and you have to sign in again and start all over. Very annoying

                                1 vote
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                                  0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
                                • Thuy-Tien

                                  I want to thank Thuy-Tien for being SOOO helpful on the phone and BTW there is no easy place to provide this positive feedback.
                                  She helped me out by being human and remaining professional - well done

                                  1 vote
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                                    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Customer feel very disappointed regarding long delay of the first phone appointment date

                                    Ref no: 488494402685319

                                    Dear Sir/Madam

                                    It's had been very frustrated when I had launched the new investment loan application online Jan 24 2018. And then UBank keep on delay the booking for appointment from Jan 31 to Jan 30 and then to Feb 1 and now to Feb 6 almost 2 weeks after launching online.

                                    I fully understand there may be a lot of applicants or back from holiday backlog, but this is not the right way to delay customer enquiry as UBank want more business rather than losing business., as customer may refinance to other banks instead because of…

                                    1 vote
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                                      0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Review

                                        Hi There need to update my details you have on file as they are all outdated. last 4 digits 8378

                                        1 vote
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                                          0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Advise customers that they have reached $200,000 limit and give advice on other options.

                                          Advise customers that they have reached $200,000 limit and give advice on other options as they are losing bonus interest.

                                          1 vote
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                                            0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
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