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  1. Get your staff to actually call back when they promise to call back.

    Please get more staff and training them to follow through with commitments. If you promise to call back do it because you will loose customers and it costs less to keep the ones you have than it does to win new ones.

    2 votes
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  2. Call Back Sevice

    Call back service.

    I have been trying to get in touch with Service Consultant and every time hear the msg - Pls wait we are busier than usual with higher call volume.

    To start with a reasonable number of staffing level is expected to serve in timely manner.

    Secondly, why cant we receive a call back service rather waiting for usual 40-50 mins.

    Hope someone is listening and can act in best interest.

    2 votes
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  3. Chat option in the app or via internet banking

    Please add chat option in app or Internet banking instead of having to call customer service and waiting for a long time.

    2 votes
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  4. Rate Drop Notification

    You can send me an email when a statement is available for download, but you don’t send me an email when you drop the USaver account interest rate.

    2 votes
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  5. Deceased customer notification form - improvement & lack of response from Bereavement Support Team


    1. Over the past 2 months I have made several phone calls to your Bereavement and PO Support Team. All but one call went straight to voice mail. Todate I have not received a return phone call. I also sent an email 6 Business days ago regarding the same matter. I have not received any response to this email. This is extremely poor service.


    2. The issue is in regard to the UBank deceased customer notification form. This form has space for only 1 executor to complete their UBank identification details even though all executors are required to sign the form. No…

    2 votes
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  6. 2 votes
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thanks for passing this feedback on I can appreciate your circumstance. I do want to let you know however, to open and manage UBank accounts, you will need a computer. Being an online bank, the majority of the functionalities are only available online. ^Chris

  7. Better Support

    Better access to support. Waited 20 on the phone for someone to talk to about a security issue then tried to access Live Chat - nothing. No way of contacting anyone on a Saturday. For an on line bank I would have thought and being able to contact someone on line would be given.

    2 votes
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  8. How can I earn bonus interest on my account? Is there an information page with tips and hints to improve the earning power of my money??

    How can I earn bonus interest on my account? Is there an information page with tips and hints to improve the earning power of my money??

    2 votes
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  9. Term Deposits Rates for SMSF and normal Term Deposiots

    Is it possible to list the Term Deposit Rates for SMSF on the same page as normal Term Deposits to enable comparison between the two as its frustrating to locate the SMSF rates

    2 votes
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  10. Advise customers that they have reached $200,000 limit and give advice on other options.

    Advise customers that they have reached $200,000 limit and give advice on other options as they are losing bonus interest.

    2 votes
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  11. review you processes and procedures for assessing and approving loans, particularly those by existing customers as the frustrations dealing

    i have never before seen such a difficult and frustrating process for HL's - it's no risk 20% LVR by someone with 35+ years of continuous employment and yet you'd think it was ultra high risk. the ubank operator tries to tell me that property in Brisbane has lost 20% value in the last 15 months - where is the basis for this stat - i've never seen it in an Australian capital city?

    2 votes
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  12. bonus

    How come you have declined my bonus interest in July even though I have met the criteria of having my salary directly credited to my account and definitely it is over $200. This has happened in the past as well. Can someone check and advise what's going on. Please don't cheat.

    Thank you.

    1 vote
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    2 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  13. Credit my home loan payment straight away not 4-5 days later

    My home loan payment is made on a Thursday but not credited to my account until Tuesday. Why?

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  14. answer the phone....!!!!!??????

    when a customer phones....answer the call.....!!!!!????, what a fantastic idea....

    1 vote
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    2 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  15. wait for service on phone

    I am trying to get into my online account to get information for Centrelink. I seem to have been locked out. I have sat on the phone for a very long time to get help. This is not good enough and I'm very upset.
    You "love to save me money" by not employing enough people to help.

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  16. Very Poor Customer Service

    I am really upset with the customer service of the loan processing team.
    I applied for a loan top up back in April. Although I got an automated email that it has been assigned to a specialist, no further email was received. I had to follow up with the customer team after a week to get an update from the specialist.
    Similarly, I did not get any update after the valuation was conducted and got a response only after I followed up after a week.
    My salary slips were requested again. Submitted them and got a response after a week…

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  17. Contact Support by email

    The ability to contact Ubank Support by email from the Ubank app.

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  18. Alternative contactlesa activation for EFTPOS card,

    Due to COVID-19, is there any way to activate contactless without entering PIN?

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  19. I have $700000 to invest.

    What is your best interest rate please
    I am currently getting 2%

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  20. I am still waiting for my card. How long does it take?

    I am still waiting for my card. How long does it take?

    1 vote
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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
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