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  1. Call Back Sevice

    Call back service.

    I have been trying to get in touch with Service Consultant and every time hear the msg - Pls wait we are busier than usual with higher call volume.

    To start with a reasonable number of staffing level is expected to serve in timely manner.

    Secondly, why cant we receive a call back service rather waiting for usual 40-50 mins.

    Hope someone is listening and can act in best interest.

    2 votes

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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  2. Chat option in the app or via internet banking

    Please add chat option in app or Internet banking instead of having to call customer service and waiting for a long time.

    2 votes

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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  3. Rate Drop Notification

    You can send me an email when a statement is available for download, but you don’t send me an email when you drop the USaver account interest rate.

    2 votes

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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  4. Deceased customer notification form - improvement & lack of response from Bereavement Support Team

    1. Over the past 2 months I have made several phone calls to your Bereavement and PO Support Team. All but one call went straight to voice mail. Todate I have not received a return phone call. I also sent an email 6 Business days ago regarding the same matter. I have not received any response to this email. This is extremely poor service.

    2. The issue is in regard to the UBank deceased customer notification form. This form has space for only 1 executor to complete their UBank identification details even though all executors are required to sign the form. No…

    2 votes

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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  5. 2 votes

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
    UBank CS Team responded

    Hi, thanks for passing this feedback on I can appreciate your circumstance. I do want to let you know however, to open and manage UBank accounts, you will need a computer. Being an online bank, the majority of the functionalities are only available online. ^Chris

  6. Better Support

    Better access to support. Waited 20 on the phone for someone to talk to about a security issue then tried to access Live Chat - nothing. No way of contacting anyone on a Saturday. For an on line bank I would have thought and being able to contact someone on line would be given.

    2 votes

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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  7. How can I earn bonus interest on my account? Is there an information page with tips and hints to improve the earning power of my money??

    How can I earn bonus interest on my account? Is there an information page with tips and hints to improve the earning power of my money??

    2 votes

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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  8. Term Deposits Rates for SMSF and normal Term Deposiots

    Is it possible to list the Term Deposit Rates for SMSF on the same page as normal Term Deposits to enable comparison between the two as its frustrating to locate the SMSF rates

    2 votes

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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  9. review you processes and procedures for assessing and approving loans, particularly those by existing customers as the frustrations dealing

    i have never before seen such a difficult and frustrating process for HL's - it's no risk 20% LVR by someone with 35+ years of continuous employment and yet you'd think it was ultra high risk. the ubank operator tries to tell me that property in Brisbane has lost 20% value in the last 15 months - where is the basis for this stat - i've never seen it in an Australian capital city?

    2 votes

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  10. Responsable response to serious complaint

    Stop claiming that a totally unresolved complaint has been resolved.

    "Complaint Reference Number: CS15720066
    Thank you for your time sharing your complaint. We are pleased we have been able to resolve the matter with you."

    I am pretty much discusted with the ineffective non-responses from UBank and the NAB.

    My complaint has been taken up by the financial services Ombudsman, the AFCA. (Unfortunately they too are taking too long a time to assign this a case manager to follow through.)

    You might say it's only about money - money that was taken out of my account and, according to your…

    1 vote

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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  11. Vampires

    What if your bank also was a blood bank and you gave out free garlic so vampires didnt rob customers at the atm. You could also be a ***** bank and you would have ***** licking the atm.

    1 vote

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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  12. A one off acceptance a year for a bank cheque

    As suggested a one off, max once a year deposit of a bank cheque for the selling of a car or boat.
    This allows customers to use UBank and not have other accounts in other banks for such transactions.

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  13. Time

    Have some text about how long it will be to actually have a usable account. The process to open is hindered by the id verification system, that is not revealed until well into the new account process. Then there's no indication that it takes three weeks to get set up.
    Some notice up front of this time would have managed expectations.

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  14. Verifying

    Start verifying peoples accouts via email, i have waited 11 days to acces my own money as I am out of work at the moment and am now being told could be up to another 10 days? If its because my lisense is suspended I would have provided my birth certificate, bank card ect.. annoyed.

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  15. home loan current balance not upto date

    The home loan current balance does not reflect fortnightly payments

    However, the interest increments changes daily on the app and UBank website

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  16. Need more people to answer the phone - I had to hang up (2nd time) because I can't afford to wait on hold for > 30 minutes.

    I have a letter (URGENT) about my SMSF and cannot get through to discuss.
    Nor can I leave a message elsewhere asking for a return call.
    The chat now option never appears at the bottom of the page.
    I would like to book a return call - for when I am at home and have access to info you may require

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  18. Call bank from app

    St George has a CONNECT facility which allows calls to bank from within app. No need for verification details. Copy this idea.

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  19. Interest rates

    More notice time on interest rate change

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
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