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  1. 1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  2. Credit my home loan payment straight away not 4-5 days later

    My home loan payment is made on a Thursday but not credited to my account until Tuesday. Why?

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  3. answer the phone....!!!!!??????

    when a customer phones....answer the call.....!!!!!????, what a fantastic idea....

    1 vote

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    2 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  4. wait for service on phone

    I am trying to get into my online account to get information for Centrelink. I seem to have been locked out. I have sat on the phone for a very long time to get help. This is not good enough and I'm very upset.
    You "love to save me money" by not employing enough people to help.

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  5. Very Poor Customer Service

    I am really upset with the customer service of the loan processing team.
    I applied for a loan top up back in April. Although I got an automated email that it has been assigned to a specialist, no further email was received. I had to follow up with the customer team after a week to get an update from the specialist.
    Similarly, I did not get any update after the valuation was conducted and got a response only after I followed up after a week.
    My salary slips were requested again. Submitted them and got a response after a week…

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  6. Alternative contactlesa activation for EFTPOS card,

    Due to COVID-19, is there any way to activate contactless without entering PIN?

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  7. I have $700000 to invest.

    What is your best interest rate please
    I am currently getting 2%

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  8. I am still waiting for my card. How long does it take?

    I am still waiting for my card. How long does it take?

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  9. Kindly include a customer support chat option on thr Ubank app

    Would be great if you could include a Customer support chat option on the app!

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  10. It wasn't a good idea to CUT the interest rate.

    I made a special effort to open a savings account and BINGO, the rates are DROPPED!!! Not a happy pensioner.

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  11. I'm confused as to why my account interest dropped while still maintaining the same deposit rate and onterest rate

    I'm confused as to why my account interest dropped while still maintaining the same deposit rate and interest rate. Seems against a banks standards but apparently not

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  12. Important reminder

    As reminders, please send sms or email 3 days before end month if high interest is not meet .
    Thanks
    John

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  14. How do i apply fir a visa debit card for my account? Regards Wayne

    Just wqnting information on gwtting a visa debit card for my account

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  15. Home Loan call

    Applied for loan and got a appointment call was supposed to be 12. but called at 12.13 unfortunately missed the call voicemail was left saying will call back in 5-10 mins waited for more than 30 mins no sign of call yet. Please stop wasting customers time. either send a SMS before call and if call was missed schedule another time using SMS. DONT WASTE customers time by making them wait.

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  16. Gemma

    My daughter transferred $250 From her National Australia Bank yesterday. This money has still not been transferred in.

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  17. Xinja

    Can uBank update their BSB table to include the Xinja BSB number which is 775775?

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  18. Filing a dispute form

    Don't know who from the company will see this and it's not really an idea, but I've just got off the phone with Jobeth who was helping me dispute some charges to my stolen card. She was extremely helpful, friendly and professional and made me feel like something was really being done to help me. I'm super impressed with how quickly the UBank team got onto this case and all the things they're doing to get my money back. Awesome work, Jobeth!

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  19. Being able to send email enquiries

    The FAQ/online contact information suggests selecting 'secure mail' once logged into internet banking though there isn't such an option available. This information needs to be updated, same with the FAQ sheet regarding deleting an externally linked account/ deleting a linked contact, this information isn't viable, there's not a management tab to select from anymore.

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  20. Pay others

    I paid my M/C bill yesterday. The payment is acknowlwdged on my M/C statement but but my Usave ultra statement. Usave actually seeped the funds to my other account overnight so that there's insufficient funds for the transaction.

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
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