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  1. Answer the phone!!!

    Try answering the phone when someone rings for support.....instead of new ideas maybe get the core business up to scratch first! please call me on 0405366948.

    1 vote

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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  2. CONTACT POTENTIAL CUSTOMERS WITHIN 2 DAYS

    I APPLIED FOR A LOAN TO REFINANCE ABOUT A WEEK AGO AND STILL NO ANSWER,
    IT IS VERY DIFFICULT TO GET HOLD OF ANYONE,
    FOLLOW YOUR PROMISES AN D CONTACT AN APPLICANT WITHIN 2 DAYS

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  3. customer service

    No wonder Ubank make it difficult to give feedback. They don't want it, so they hide it! I've just been scrolling through some of the many problems that customers are having. Most are the same as the complaints that I am having. A majority of the great ideas get 1 or 2 votes, because customers can't navigate to this forum. Ubank keeps them hidden so that prospective new customers will not be disillusioned. I have been with Ubank for over 10 years. I did not know that this forum existed. Back in the beginning, Ubank was great to deal with…

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  4. MyState Bank Bonus Saver Account 2.25%

    MyState Bank Bonus Saver Account @ 2.25%. Greatly appreciated if the team able to review the interest rate.

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  5. Answer emails

    I have sent you an email regarding interests received .
    Could you answer it!

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  6. Cancelling a account

    How do you cancel an account?

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  7. why no response from Ubank

    I am really shocked with the service from UBank. I received an email from a Home Loan Specialist who said could call me to discuss my application next day, but nothing happened in the next a few days. The person has already forgot what she said in her email.

    After reading the feedback from previous posted message, It is better to keep it away.

    1 vote

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    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  8. Cheque deposit

    Would be an advantage being able to deposit cheques at least

    1 vote

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  9. Description of deposits

    In the Description list, it would be SO,SO,SO, helpful if the (Internet Multiple Transfer Credit) be itemised with each credit’s name NAB does it so it can be done

    1 vote

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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  UBank CS Team responded

    That’s an awesome idea Julie, I’ve passed it onto our digital team so they can look into this. We’ll be sure to keep you updated if anything changes in the future. ^Emily

  10. Telephone Service - Poor Impression

    Planning to open an account with U bank and had some questions. On hold for circa 10 minutes and no reply. Additionally, website gives no indication of the hours telephone service is available. Really poor initial impression!

    1 vote

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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  UBank CS Team responded

    Hi Colin, sorry to hear you’ve had this experience and it’s definitely not the first impression we want to make.

    You’re correct! Our phone opening hours aren’t as visible as we would like them to be. This has been raised with the team. You can contact us over the phone from 8am to 8pm Monday-Friday (AEST) and between 8am-6pm on weekends. You can also use our live chat service between those hours to speak with a real person! ^Imlak

  11. Time out

    Time out
    Time out comes up far too quickly and you have to sign in again and start all over. Very annoying

    1 vote

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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  12. Customer feel very disappointed regarding long delay of the first phone appointment date

    Ref no: 488494402685319

    Dear Sir/Madam

    It's had been very frustrated when I had launched the new investment loan application online Jan 24 2018. And then UBank keep on delay the booking for appointment from Jan 31 to Jan 30 and then to Feb 1 and now to Feb 6 almost 2 weeks after launching online.

    I fully understand there may be a lot of applicants or back from holiday backlog, but this is not the right way to delay customer enquiry as UBank want more business rather than losing business., as customer may refinance to other banks instead because of…

    1 vote

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  13. 1 vote

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  14. Review

    Hi There need to update my details you have on file as they are all outdated. last 4 digits 8378

    1 vote

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  15. No Maturity Reminder Letter

    Hi. Each time my term deposits are renewed I am sent a renewal letter mentioning that "We'd previously send you a letter asking you for more info about your term deposit. We didn't hear back". Whilst I have received renewal letters and opening new term deposit letters, I have never once received (what I assume to be) a maturity reminder letter. Whilst this doesn't impact me much, (and I would prefer email anyway), I am curious as to whether these letters are actually being sent and whether I am supposed to be receiving these letters.

    1 vote

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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  16. provide convenient consistent and accessible services

    We are currently looking to add an additional $20000 to our current home loan which is sitting at $150000($5300 in available redraw). Our home was valued by ubank last year (@ at least 550000) when we were approved to refinance after being with the commonwealth bank for 20 years. After waiting for a callback after 3 contacts and 3 business days we are told it will take 3-4 weeks to borrow the 20k and the house needs reevaluation. We have contacted newcastle permanent and can get the money within 2 weeks which we have no choice to do as we…

    1 vote

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