We want
your input

Feedback & Ideas

Search or post a new idea

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. 112 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    14 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
  2. 92 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    15 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
  3. Change the website

    Hi Team,

    I've been a customer for over 5 years now, and love everything about your services, however, I'm looking to get a new product and finding the website very difficult to navigate, the upgrade from previous website has made it more impersonal and less inviting. I'm quite good with web pages and technology but it's a bit of a muck around especially when I know exactly what I'm looking for.

    Please consider updating this, if I wasn't an existing customer I wouldn't join from looking at the website.

    Make it more user friendly please!!

    Otherwise keep up the good…

    88 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Courtney, thank you for taking the time to share your thoughts with us about the recent rebrand of our website. I’m pleased to let you know that we have received feedback from our customers and we’re looking to make some changes soon and I’ll be sure to keep you updated. ^WP

  4. Mortgage transactions

    Mortgage transaction details should be available in the app and fully integrated online as well.

    87 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    13 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
  5. introduce an accrued interest calculator

    Introduce an accrued interest function that calculates and shows the actual daily interest earned, due to be paid at the end of the month, instead of having to wait until interest is actually credited on the account to see the amount due. CBA has a similar function in all its interest bearing accounts and it's very handy...
    PS I am currently using an Excel spreadsheet to calculate and keep track of the daily interest earned :(

    76 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    under review  ·  1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  6. Transaction notifications/ Deposits & Withdrawals

    Receive Push notifications for deposits and withdrawal’s/ All Transactions

    72 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    10 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
  7. 72 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  8. 68 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    16 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
  9. Get a professional looking website, so you dont scare off potential customers. Also add email contact.

    I have just been looking to refinance, and have had a look around at some competitive online company such as yours. I found your website hard to navigate and it makes my eyes hurt to look at for any length of time. This in the end is THE reason I am not going to use Ubank for my loan needs. From the info I could actually find on your website you appear to be competitive in every other way.
    Sorry, but fix it if you don't want to lose more business.
    Also, why don't you have an email contact? I…

    65 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. Zero ATM fees (or reimbursement).

    ZerEver. This is a major draw for other online banks. In my opinion, it would tick the third major box that you are missing. The other two are
    1) a high interest rate on the savings account (of which

    64 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  11. change your web site

    Being honest, your web site looks like a hack job - I needed to double check it before entering in my details as to not give away my log on details. It is not in any way professional. Sorry guys but if I did not have an account already, I would not go past your front page looking to join.

    64 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. 59 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    planned  ·  8 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
  13. Be able to deposit cash!

    Be able to deposit cash!

    57 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    10 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
  14. 56 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
  15. Cardless Cash ...

    Both Westpac and CBA allow access to withdraw cash without using cards via their ATM network and their mobile apps.

    This is a tremendous convenience feature... and NAB/UBank are lagging behind on this one!

    55 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. 46 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
  17. Insights: Income & Expenses Overview crashing

    The recategorising section in the Income and Expenses overview is great, but every time I open the page, the website crashes (meaning I can't re-categorise anything).

    39 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    21 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Live instant redraw from loan

    Instantaneous availibily of redraw funds

    38 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
  19. USAVER MONTHLY INTEREST ACCRUED INDICATOR

    In the U Saver under for example: Account details - Interest earned show also the interest accrued per month in $ and updated daily. (showing the updated balance the next day). At the very beginning of the new month, the balance of interest earned is reset to "0" and the interest amount is then paid to your U Bank balance. Then the whole monthly cycle starts again. ING Bank uses this feature for their Maximiser Savings account and it is very handy as you can instantly see your interest earned each day during the monthly cycle.

    38 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    8 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow customers to hold a second mobile number for SMS

    Allow customers to hold a second mobile number, for example, in my case a TravelSIM number, so that when I am overseas I am still able to do my banking.
    The secure code would be sent by UBank to both mobile numbers.
    You can't expect customers to have international roaming on their main mobile number.
    Also, hire some decent systems analysts and programmers who have enough nous to think of these sorts of things in you website design and functionality.

    36 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base