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  1. I want to be able to change my password once I am logged into the app.

    I can reset my password before logging in, but it would be great to just be able to change my password please!

    18 votes
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      0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
    • Sign up to the New Payments Platform

      Sign up to Australia's New Payments Platform (NPP) so transfers between accounts and banks are settled much more quickly - recent media coverage says it's almost instant (15 minutes max, 24/7).

      Right now it can take days for my ubank accounts to settle, so my actual balance is never even close to by available balance. This makes a lot of the 'insight' tools much less useful.

      18 votes
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        1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
      • Hire designers with brains

        You've wasted all this effort making your website look prettier, but the functionality is very poor. I'm trying to access statements for the last 2 financial years for 2 accounts and not only can I not do that directly, when I go to request a statement I have to request each statement individually AND verify my name, DOB and email address AND land on a stupid confirmation page with no button to go back to request another one. So I HAVE to go back to ubank.com.au, LOG IN, find my way back to the statement request page, confirm my details…

        17 votes
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          2 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
        • 16 votes
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            4 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Quick View Balance

            The ability to quick view your balance for selected accounts without needing to log in would be beneficial. NAB and most other banks already have this feature for many months now.

            14 votes
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              0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
            • Send SMS notifications for rejected payments.

              UBank likes to text. Security codes, money out, money in, etc.

              One time where a text message would be really useful is when a scheduled payment fails (whether it be a system error, lack of funds, incorrect beneficiary details), so a user can log in and fix the problem. Without this functionality, rejected transfers and bill payments go unnoticed unless you happen to see them in the transaction list.

              14 votes
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                1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                Thank you for the suggestion, this is currently something we would like to do for our customers; we’re looking into what options are available and will keep you updated along the way through your suggestion. ^WP

              • 13 votes
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                  0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow cash deposits via NAB ATMs

                  One of the main drawbacks to the UBank USaver Ultra account versus almost every other transaction account in the market is the inability to deposit cash. I have to maintain a separate account through another bank for this purpose.

                  I understand services like Bank@Post and in-branch servicing at NAB would add costs and potentially impact savings interest rates, and I wouldn't want this to happen. However, surely allowing automated cash deposits into a NAB Smart ATM would add little to no cost beyond initial setup. We can already change our PIN number at these ATMs so UBank accounts are recognised…

                  13 votes
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                    1 comment  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
                  • Please offer 2 description fields on transfers

                    I need a meaningful reference/description on my accounts transaction history. Unfortunately the one field available "Description" isn't always suitable as the receiving end requests a particular reference.

                    For example, to pay rent they ask for a reference code 12345 - so I give that in the description field. However, it would be more meaningful on my statement to show the text "Rent".

                    Something like having:

                    1. Your description - appear on my transaction history ("Rent")
                    2. Payee description - appears on payees transaction history ("12345")

                    Currently, 2 fields are offered:

                    1. Description
                    2. Your name

                    I tested, and I can't…

                    13 votes
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                      3 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
                    • Being able to delete unused accounts on the app rather than call to do so

                      The ablitly to apply to close an account that is no longer being used, through the app

                      12 votes
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                        0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                      • Be able to see currently offered Term Deposit interest rates from within the app like every other bank does!

                        Have a menu of other information such as products AND currently offered interest rates on deposits

                        12 votes
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                          0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                        • 12 votes
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                            1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →

                            Hello Kim, thanks for the great suggestion, our product team also agree this is a great tool and we hope to potential have this available in the future, so make sure to watch for any changes to online banking.

                          • introduce Bpay view.

                            Please introduce Bpay view! I have a Usaver and Usaver Ultra account. I have just cancelled my Bpay view facility with another bank seeing that you offer Bpay through the Ultra account and am dismayed to discover you do not also provide Bpay view which gives me advance notice of the due dates of the many bills I pay through Bpay. Please rectify this ASAP!

                            11 votes
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                              2 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello Jan, I can see the benefits of Bpay view when using your Ultra for everyday banking and have passed on your suggestion to our products team to see if this is something we can add. You can stay up to date by watching this page. ^WP

                            • Make CSV transaction history output a table

                              Can you please change the default csv transaction history export format to a more standard table format? Generally csv files are in a table format, i.e. a series of rows and columns with the first row being a "header", indicating each column's field like;
                              "Transaction Date, Debit, Credit, Description, Account No, etc"

                              But UBank's csv files follow a very strange, non-standard format, with empty columns and rows (basically it doesn't look like a single table). This makes it very difficult to do anything with the csv file, because you don't know how many rows there are and where the data…

                              11 votes
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                                under review  ·  3 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
                              • Be able to update my email in the app

                                Update my email from the app

                                10 votes
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                                  0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →

                                  Thanks for your feedback! We have started this and the abilty to update your contact email will be available in an upcoming release.
                                  We are aiming to have the ability to update your Login email by the end of the year.
                                  We will keep you updated as we progress.

                                  Thanks, ^ PO

                                • Windows app

                                  I noticed that NAB has a windows app for everyday banking, is there any chance of producing a windows phone app as well? ING has one can UBank have one as well?

                                  10 votes
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                                    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →

                                    Thank you for taking the time to write to us regarding an application for windows phones. I have passed on your suggestion for further consideration. Please keep an eye on the status for further updates. ^WP

                                  • Enable email alerts that are sent everytime a transaction occurs

                                    My idea is that everytime a transaction occurs, an email is sent showing the where the money was spent, how much, available balance, etc.

                                    ******'s Velocity Globalwallet has this feature (see attached) and i have found it extremely useful.

                                    9 votes
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                                      1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Bring back 'Upcoming Payments' section on Overview tab

                                      In addition to the 'Accounts Summary', 'Insights' and 'Quick Payments' sections of the Overview tab, you guys used to have an 'Upcoming Payments' section.

                                      This was really handy for seeing at a glance what funds were coming out of the accounts and when.

                                      I understand that this information is still accessible by going to Transfer Money->Manage Payments, but it was much more convenient to be able to see this info on the main login page.

                                      9 votes
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                                        under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Have an interest offset option for people with many UBank saving accounts.

                                        Interest earned on several UBank saving accounts gets paid automatically into a user nominated one. Would be a helpful option to eliminate transferring manually.

                                        9 votes
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                                          started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Same App Availability’s for Android.

                                          Have the same app options for Androids devices as Apple devices. i.e savings est per week to keep on track.

                                          8 votes
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                                            2 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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