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  1. Over the top security!

    I am in the middle of awaiting a decision that can apparently take 5 business days to update a mobile phone number. That is ridiculous. Employ more staff then. I want my money out and that cannot happen until I not only answer the security questions but you follow it up with having to enter a code sent to my mobile - hence the issue. I am incredibly annoyed and I will NEVER recommend your facility but I definitely will be recommending ING who are much more customer satisfaction orientated.

    1 vote
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    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  2. Offer an alternative re-financing package for pensioners !

    Offer an alternative re-financing package for pensioners !

    1 vote
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  3. instant confirmation of application for homeloan by email

    Hi
    Surprised that I didn't get an email as soon as I finished my application for a home loan. Just a simple email to know that my information has got to you and that you have my email address or for that matter my phone number.

    1 vote
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    0 comments  ·  Application Forms  ·  Flag idea as inappropriate…  ·  Admin →
  4. Small business savings account

    Small business savings account
    I see there was a similar idea that was declined years ago. I am resubmitting it as it has tremendous merit, I would open one and I am sure it would get alot of uptake.

    1 vote
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  6. Customer feel very disappointed regarding long delay of the first phone appointment date

    Ref no: 488494402685319

    Dear Sir/Madam

    It's had been very frustrated when I had launched the new investment loan application online Jan 24 2018. And then UBank keep on delay the booking for appointment from Jan 31 to Jan 30 and then to Feb 1 and now to Feb 6 almost 2 weeks after launching online.

    I fully understand there may be a lot of applicants or back from holiday backlog, but this is not the right way to delay customer enquiry as UBank want more business rather than losing business., as customer may refinance to other banks instead because of…

    1 vote
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  7. NAB should respect the law and deal with valid legal documents accordingly!

    I have found NAB/UBank to be incompetent, unethical and dishonest.

    1 vote
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    2 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  8. Support - Email

    Show an email support address on the 'Support' page.
    I eventually found an email address on the Contact us page, but the first one was for Bereavements, weirdly enough, and right at the bottom was one for Complaints (customer_resolutions@ubank.com.au)
    The Support page also should have the email address up-front, because that is one of the main ways people look for support. The better companies also have Live Chat these days but is that too expensive if you have to keep costs down?
    There are FAQs there but I can seldom find one that helps me for my particular…

    1 vote
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  10. Review

    Hi There need to update my details you have on file as they are all outdated. last 4 digits 8378

    1 vote
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  11. BGL

    Hi Product Team

    Really enjoy using your site and getting a competitive rate

    What would be amazing is if you could set up a direct feed to BGL SMSF software

    I have emailed you back on 26/02/2017 and would love to talk to anyone to make this happen

    Date 26/02/2017 16:13
    Account USaver SMSF
    Reference number 20170226161318209316737072
    Message Hi Guys

    When are you going to add an automated feed to my SMSF software BGL SIMPLE FUND 360 . Currently have over 120,000 SMSF's and growing rapidly. They also recently won the 2017 Australian Fintech awards

    You could greatly increase your…

    1 vote
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  14. No Maturity Reminder Letter

    Hi. Each time my term deposits are renewed I am sent a renewal letter mentioning that "We'd previously send you a letter asking you for more info about your term deposit. We didn't hear back". Whilst I have received renewal letters and opening new term deposit letters, I have never once received (what I assume to be) a maturity reminder letter. Whilst this doesn't impact me much, (and I would prefer email anyway), I am curious as to whether these letters are actually being sent and whether I am supposed to be receiving these letters.

    1 vote
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add link to FAQs on the Overview page for My Money

    Website useability query - could you put a direct link to the site FAQs from the Overview page please? I've just been in the "My Money Summary" or "Overview" page for my account and had to spend four minutes searching the site for "how to transfer money into your account" because there is neither a Search facility nor a link to FAQs on that Overview page. Thanks.

    1 vote
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  16. Better activation process

    Just received a new Visa debit card. Said to activate contactless I had to make a transaction using credit/Visa Debit and enter my PIN.
    Tried this today - when I selected credit/Visa Debit the transaction was processed without a PIN so how I am meant to activate the contactless?

    1 vote
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    2 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  17. Advise customers that they have reached $200,000 limit and give advice on other options.

    Advise customers that they have reached $200,000 limit and give advice on other options as they are losing bonus interest.

    1 vote
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  19. new website

    I have just signed on today - 29/10 - to the new website. It is TERRIBLE.
    How do I manage my payments - find my billers??? etc etc..
    It appears like there's nothing there!!!
    theres no words in the bar above the main page; in order to find something; i had to click and hope. God knows how much some idiot was paid to put that together. It is very user unfriendly.
    Any older person signing on to that would just give up and bank elsewhere.
    Minimalist might be fine for those who work in IT ; but not all…

    1 vote
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  20. FAQ

    Add a FAQ providing a response to:
    How can I tell if I am receiving a loyalty discount?

    1 vote
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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
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