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  1. Goals set up in website is not visible on app

    Goals set up in website is not visible on app.

    4 votes
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      0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
    • Visa

      Visa Card Colour.
      Colour change option for the Visa card. Please either provide a colour option or change the colour of your Visa card as the black colour is difficult to find in my wallet as it's the same colour as the pockets/card holders interior. I am constantly searching for this card even though it is in the same place in my wallet. I am sure many customers have the very same issue.

      4 votes
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        0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
      • Allow UBANK accounts to be fully linked both ways to NAB accounts

        UBANK is owned by NAB but there is no way to freely transfer sums of money that are higher than the daily limit. This is annoying when I need to transfer money into or out of my SMSF accounts and my personal accounts or from my NAB Savings account to my personal UBANK account. When I try to transfer anything over my daily limit from my NAB account to UBANK I have to do it over several days in small amounts to stay within the daily transfer limits. Very frustrating.

        4 votes
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          0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
        • Speed up funds transfers

          This is not a new piece of feedback however it it very important nonetheless. You need to focus on speeding up the electronic funds transfer process between NAB and Ubank first, then Ubank and other financial institutions next.
          As a customer I dont care if other bank's payments sit on different platforms, I just want my money to get to its destination faster so I can fulfil my goals!!
          if funds transfers happen quicker in other countries, Australia should be sophisticated enough to do the same here. Be a market leader not a follower :-)

          4 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Show pending payment

            It would be really great if you can show those pending payments. For example, if I use my master debit card to pay my groceries, basically I can only only see how much I paid a few days later. It makes me confused sometimes, especially when I want to know whether the payment is successful and how much I paid.
            I believe you should able to show the pending transaction, because CommBank Netbank can show this too.

            4 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Find a way to let customers deposit cheques and cash.

              It's ridiculous that I have to maintain a separate transaction account to facilitate this when Ultra is supposed to be a transaction account.

              4 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Hello Lachlan, we appreciate you taking the time to send through your suggestion, however we have not generated enough support from our UBank customers to place this forward for further review.
                In respect of the time you’ve taken, we’ll keep your suggestion on our “Feedback and Suggestions” – (Public Forum) to see what interest it can generate and possibly consider making these changes in the future.
                Please make sure to keep your ideas and suggestions coming! ^WP

              • Children's savings account

                Add a Children's savings account.
                In the name of kids (with parents as supervisors) with good interest rate to encourage savings.
                Reference: Bankwest Kids Bonus Saver Account.

                4 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • version that runs on windows phone, please.

                  The new UrHome app, please make it available for windows phone.

                  4 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Thanks for your suggestion regarding our UrHome app, we’re excited for everyone to have access to this and I have passed forward your suggestions to see what can be done for windows phones. ^WP

                  • Introduce a credit card.

                    A low (or nil!) fee card with an ongoing low interest rate.

                    4 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                      Hello Peter, that is a brilliant idea for a new product to add to our existing portfolio of products. I have passed on the suggestion to our Product Development team for review. Always let us know of any other great products that you may think will be suitable to us. ^SS

                    • Have a 'balance' column

                      Suggest having a 'balance' column showing the balance after each transaction in the accounts.

                      4 votes
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                        0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
                      • Get rid of the banner that says I have hidden accounts.

                        It kind of defeats the purpose of having my accounts deliberately hidden!

                        3 votes
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                          0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →

                          Hi Tim,

                          I’ve had a look on our desktop site and can see the banner isn’t present however it is on our IOS app. I have passed this on to our app developers so they can look into it.

                          Thanks for pointing this out. We’ll keep you posted. ^Dion

                        • 3 votes
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                            0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
                          • Rebate local and overseas ATM fees

                            First up, fantastic work on nixing the overseas ATM and foreign currency/transaction fees. You just became my backup debit card for overseas use. :-)

                            Secondly, I'd love to see you guys go one step further and rebate ATM fees in Australia and overseas (like your biggest online competitors Macquarie do in Australia and ING do both in Australia and overseas). I know you can go fee-free at any of the big-4 ATMs these days but sometimes there's no other option.

                            And seriously, if you had that you'd be the one-card-to-rule-them-all account in Australia. High savings rate + sweep (so we…

                            3 votes
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                              0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →

                              H i Jason,

                              Awesome to hear that we’re already your overseas card back-up and hopefully we can be your #1 in the near future!

                              We’re definitely proud that we’ve removed fees for overseas card use but we’re always looking to do a better. I’ve raised your feedback to the relevant teams so hopefully we can give you some good news in the new year. ^Curtis

                            • Single Sign On doesn’t in feedback section and it times out while actively writing the feedback

                              I have to add email address and name again, although I am logged in. As I am typing it might take more time to write, meanwhile the app expires timeout. It’s very frustrating to give feedback.

                              3 votes
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                                1 comment  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi,
                                Thanks for letting us know! We agree that’s super annoying. Look out for version 1.7.0 this week. In it we have changed how you access Feedback, so now it opens in a separate web browser. In a future release we will have feedback properly integrated into the app so you don’t have to worry about timeouts.

                                Keep the feedback coming ^Pete

                              • Projected savings

                                Show projected savings based on current interest rate.

                                3 votes
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                                  0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
                                • Real time fund transfer

                                  Why can’t we have real time fund transfer? Why do we need to wait for hours if not days just to see our fund processed?

                                  3 votes
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                                    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
                                  • bank@post

                                    Allow deposits and withdrawals of cash through AusPost Bank@Post.

                                    3 votes
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                                      1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Add adaptive icon for Android Oreo

                                      Hi,

                                      I am assuming this would be an easy update to implement. Having support for adaptive icons ensures that the Ubank app icon fits in neatly with modern day home screens like the Pixel Launcher.

                                      Note the round icons and your non adaptive icon in the attached image.

                                      More info can be found on Google's site here:
                                      https://developer.android.com/guide/practices/ui_guidelines/icon_design_adaptive.html

                                      3 votes
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                                        planned  ·  0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Debit card and PIN codes mailing

                                        I received at the exact same time my new debit card AND the PIN code in my mailbox.This is absolutely unacceptable.Please revise your internal process. And literally few days later I read about increased identity theft in my area which involved stealing mail.

                                        Thanks.

                                        3 votes
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                                          0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hi Mariya,

                                          I’m so sorry to hear this happened to you! Thankfully no harm done in this case, but still…
                                          UBank sends the PIN and the card 3 days apart to try and avoid this, but sometimes they unfortunately still arrive together.
                                          We’re currently working on changes for the card mailing and activation process, so I’m working with our Product Team to find out exactly what’s planned and I will get back to you with more info ASAP.

                                          Charlie

                                        • New login website interface is so bad!

                                          New login website for customers is so bad that I want to pull my hair each time I log into it. Looks like a children website where the functions are so darn limited and the fonts are so large. I haven't done a funds transfer yet and god knows what else is missing there. And where are the personal settings?? So, now you don't let your customers to change password or the transfer limit or am I missing something? There's minimal functionality such as a transfer funds function, view transactions function, and log out. The tracking graph is not even…

                                          3 votes
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                                            0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
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