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  1. Able to do more in app rather then relying on browser

    Making the browser obsolete and making the app more dependant. The app should be the more optimal choice.

    1 vote
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    0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
  2. After no receiving the first pin in the mail, ridiculous you can

    If you haven’t received a pin in the mail and call up for a new one, it’s pretty ridiculous you have to wait another 5 days for a pin especially when you have to access your money right away. You do all the security checks, I would expect another way to get a pin activated on my card. Technology and security is there.

    1 vote
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    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  4. Fraud

    I received a text message from an australian mobile number requiring me to click the link they provided in order for Ubank to authorise my device. I believe this is a fraud and they may have gotten my mobile number from Ubank database.

    1 vote
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    1 comment  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
  5. Terrible service

    Hmmm, phone team pretty unhelpful, just got accused of lying, but after obviously listening to a previous phone call recording, suddenly can’t discuss and a manager needs to call me. UBank really is the child of its parent NAB. Was looking forward to a long term banking relationship, now I’m probably going to close our accounts

    1 vote
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    1 comment  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
  6. Beta

    Only in Beta

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. More update options

    Should be able to transfer between own accounts without sms verification. I have money in my account but because I changed my number I can’t access it until I receive a code sent out in the mail. So a minimum 8days without being able to access my own money due to public holiday. Needs to be another way to do it.

    1 vote
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  8. More update options

    Should be able to transfer between own accounts without sms verification. I have money in my account but because I changed my number I can’t access it until I receive a code sent out in the mail. So a minimum 8days without being able to access my own money due to public holiday. Needs to be another way to do it.

    1 vote
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  9. Update the online banking,

    Update the online banking, it feels very clunky to use, tryed to get a statement for my account searched there were none.

    Ordered an account statement, have to wait 24 to 48 hours ok, but a little annoying when my other bank has them instantly available..

    Received email to say my account statement is ready and available so log back in.. No statement, search still no statement.. No option to show all statements but, not even sure it's actually there.. So pretty disheartened..

    Conclusion:
    online banking feels clunky- can it be updated
    Statements - can they be made instantly available…

    1 vote
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    0 comments  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Lauren, thanks for your message. We have been receiving incident reports regarding displaying statements on internet banking and our team is working on it. The quick workaround for this would be switching accounts in the drop-down and searching for the statements again. This should work. If this doesn’t help, please reach out on live chat or secure mail us and we’ll be happy to send you your statements. Sorry for the inconvenience. ^Catherine

  10. Weekly notification via email of balances

    I would like option to get a weekly email indicating what my account balances are, please.

    1 vote
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    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  11. Customise look

    Hi there, my husband and I have been with ANZ for years and loved their website functionality, colour schemes etc. however have decided to move to your bank for several reasons. However, we are finding that the account functionality is lacking, the colour schemes are drab and a little less user friendly. Could you consider a reface of the website, a little freshen up. I love the savings tools you have but the general layout is a little confusing and outdated. Hoping it gets better.

    1 vote
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Keep your web site operating !! ...is 7.30pm unreasonable!!

    Dont take your web site off line at 7.30pm !!!

    1 vote
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    1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
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    0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
  14. Confirm receipt

    While I appreciate you are online taking 33minutes to answer the phone is not good especially when I'm trying to confirm receipt of documents How about an auto reply function to confirm receipt. I fear however they are lost despite being sent to the advised email address given the sensitive nature I'm not happy with hearing nothing.

    1 vote
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
  15. App multitasking screen

    When logged on while using the UBank iOS app, when I go to switch between apps using the multitasking feature on the phone, the UBank app doesn’t allow me to see the content within the app, which is sometimes inconvenient when confirming details are correct across multiple apps. I like that you can share your bsb and account number, and I understand this feature is most likely for security. But I would suggest a timed window that would allow you to see the content of your UBank app from the multitasking screen. Image attached. This is merely a recommendation for…

    1 vote
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    0 comments  ·  Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion and you’re right, it is for security reasons that the app content doesn’t show. However, let me pass this onto our team for review and see what could be done around this. Take care! ^Catherine

  16. Make it easier to save, and harder to withdraw money

    I want to make it hard to access my account to take money out so I can save more

    1 vote
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    under review  ·  1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  17. Whistling 'On Hold' Music - Aurally Painful

    The 'whistling' incorporated into the 'on-hold' Music is actually painful to listen to. High pitch sounds should be removed

    1 vote
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    1 comment  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
  18. I want on line statements to follow each financial year for our SMSF .

    I want on line statements to follow each financial year. The current offer is in 6 month lots of transactions with a silly little calendar box which is fiddly to use. Or you have to request a statement (again in a 6 month block) which takes 3 business days.
    Our accountant requires year end statements plus months 1 and 2 of the next financial year and getting this on UBank is a pain.
    Moving money between NAB accounts is easy though.

    1 vote
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    under review  ·  1 comment  ·  Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
  19. Stop including multiple copies of "simple ways to keep your banking secure" with printed statements

    I have a USaver and a USaver Ultra account. Every 6 months, I receive paper statements for those account in 1 mailing, which is great. However, you guys also include a "Simple ways to keep your banking secure" page for each account. I receive 2 for each account, but they are the same thing and come in the same envelope. If I have more USaver accounts, I'd get more copies in the same envelope.

    I think 1 copy of those tips in a pamphlet is more than enough per mailing. This is what NAB does and it would really cut…

    1 vote
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    0 comments  ·  General Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion Francis. Each copy of the pamphlet is attached to one statement currently. I appreciate where you’re coming from and do agree that it would be for a good cause for the environment to reduce paper waste. It’s definitely wonderful to see that our customers care about our earth. Let me raise this feedback to our team and look into what we can arrange for this. ^Catherine

  20. can you please fix the errors in the online application for term deposits ?

    There are errors in the form to do with address and occupation. Can you please fix them?

    1 vote
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
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