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    6 comments  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    Why-oh-why isn't a chat option available through the Ubank app?

    My Telco has an app. When I need customer service help, I log into the app and message customer service. If they're available, they attend to me immediately. If not, then I leave a message for them and they eventually reply.

    Now I know what the people at Ubank are thinking... there is a chat function available. Ugh, this function can only be accessed via a desktop computer.

    Just for the record Ubank, I can't remember the last time I used a desktop to access your website. True story.

    So, Ubank, spend a little more money on your app and improve it so that it has a more contemporary feel. It is almost 2021 afteralll.

    Anonymous supported this idea  · 

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