Hello Courtney, thank you for taking the time to share your thoughts with us about the recent rebrand of our website. I’m pleased to let you know that we have received feedback from our customers and we’re looking to make some changes soon and I’ll be sure to keep you updated. ^WP
Dear uBank admin,
I'd rather a stable and bug free website rather than a rebrand. How about you get the fundamentals right first.
Rebrand = lipstick on a <?>. But then it's still a <?>
It's woeful and it's happening far too frequently for a bank that it meant to be online-only. And even when it is online, it's unstable of loaded with defects.
..and Daniel, trust me, it doesn't get better when you do get inside. Unstable and full of bugs.
129 votesAdminPublic Team (Admin, UBank) responded
Thank you for your feedback. I’m sorry to hear you’re not a fan of our recent rebrand and the visuals from our new website. UBank’s new brand identity supported by Just the Bank You Need, is offering you exactly what you need from a bank and nothing you don’t. We hope as a result of the new brand you’ll better understand what UBank stands for and what we believe in. ^WP
Dear admin, its also had no effect on the stability, nor removed those crazy bugs we have come to expect from uBank.
The online service of ubank is outrageous. Bug-ridden and poor stability. I can demonstrate bugs on their website that will crash the session everytime and these have been around for years even though I protest frequently on these issues. The usual response being; clear you cache - hah! That old hoary chestnut.
It's a disgrace for a bank that only has an online presence. I recollect, from some research back, that they use an Öracle "Stack"; a mish-mush of products collected under the Oracle name and branded as one. Of course in modern management of IT delivery, there are only successes and pats-on-the-back.
I'm only here for the interest rate, but I consider daily how I might go about moving shop.
If I was Ubank I'd declare breach of contract and would be asking for my money back.
It's a right-feckup.