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AdminPublic Team (Customer Support Agent, UBank)

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  1. 1 vote

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    1 comment  ·  Feedback & Ideas » Website  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminPublic Team (Customer Support Agent, UBank) commented  · 

    Hi,

    Thanks for taking the time to get in touch.

    There are many ways to contact us at UBank, the best way for existing customers is through ‘Secure Mail’ which you can access after logging in to My Money/ Internet Banking. This will compose an email through your profile and allows us to provide account specific information with our response.

    If you're new to UBank, the fastest way to get in touch right now is via phone.

    We think 'Chat' is great too! It is already available on certain pages of our website, I've passed on your suggestion for it to be more readily available and also for a contact email address to be available.

    Thanks for the great suggestions!
    Alex

  2. 85 votes

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    8 comments  ·  Feedback & Ideas  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminPublic Team (Customer Support Agent, UBank) commented  · 

    It would be great to have the cardless cash out option for those times when you have forgotten your bank card.

  3. 45 votes

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    31 comments  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminPublic Team (Customer Support Agent, UBank) commented  · 

    Manually reorganise the display of accounts on the home page

  4. 889 votes

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    84 comments  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminPublic Team (Customer Support Agent, UBank) commented  · 

    It would be great to have the Simple Balance function like the Kaching app where you can quickly check the balance of a nominated account without having to log in.

  5. 351 votes

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    72 comments  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminPublic Team (Customer Support Agent, UBank) commented  · 

    Being able to see and manage our home loan would be a good idea.

  6. 14 votes

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    started  ·  7 comments  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminPublic Team (Customer Support Agent, UBank) commented  · 

    I would like pending transactions to be listed individually so that you can track for budget purposes and potentially fraudulent activity. This occurs on NAB website.

  7. 25 votes

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    under review  ·  16 comments  ·  Feedback & Ideas  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminPublic Team (Customer Support Agent, UBank) commented  · 

    I would like to see upcoming payments displayed in the app

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    AdminPublic Team (Customer Support Agent, UBank) commented  · 

    Being able to see and edit upcoming payments and transfers would be useful.

  8. 146 votes

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    66 comments  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminPublic Team (Customer Support Agent, UBank) commented  · 

    Have ubank contact details in the app rather then having to log on to the website

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