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  1. 1 vote
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Anna, thank you for the suggestion. We can see how this can help and make life a little easier, but I'm afraid due to privacy and security, banks aren't able to share their customers details this way.

    In this instance, you'll need to enter the details and save them as you go. All the best. ^Adi

  2. 1 vote
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi William, thank you for your suggestion. You'll be glad to hear that we already have this available to our customers!

    Simply go to the full website (www.ubank.com.au/ib?desktop) then go to Talk to us > Alerts. You can set your alert preferences here and have these sent via SMS or email.

    If you have any other feedback or suggestions, please let us know. All the best. ^Adi

  3. 1 vote
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    1 comment  ·  Feedback & Ideas » Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi, we can look into this for you but would need to get your details but I'm afraid I can't access these here via the feedback forum.

    Please visit our website and use the Live Chat function. Our Advisors can access your details to assist you further. All the best. ^Adi

  4. 1 vote
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    1 comment  ·  Feedback & Ideas » Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Gautam, thank you for sending this through. We're always looking at ways of enhancing our customers experience and have lodged this suggestion with our team.

    If you have any further feedback or idea's, please let us know. ^Adi

  5. 1 vote
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Wayne, thank you for sending this through. We're always looking at ways of enhancing our customers experience and have lodged this suggestion with our team. You may note the following reference for this, 488494-576966740.

    If you have any further feedback or idea's, please let us know. ^Adi

  6. 1 vote
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    5 comments  ·  Feedback & Ideas » General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Patricia, thank you for letting us know. I’ve spoken with the team and can confirm there are no present outages or maintenance scheduled. You should be able to access the account as per normal.

    We did update our website and it’s URL’s. Your browser/ search engine may be accessing the previous website’s information. This is an easy fix. Simply use private/ incognito browsing to access our website. Alternatively, you may consider clearing your cookies/ cache or using a different browser. You can use the following link when visiting our site, www.ubank.com.au/ib?desktop

    You may also consider our free UBank app. This is available for both iOS and Android devices. You can find the free down load in the App Store and Google Play Store.

    I've now raised this as feedback for you. You may note the following reference for this, 488494-576081100.

    For your convenience, I’ve also included our troubleshooting guide in the link below. All the best. ^Adi

    https://www.ubank.com.au/help#/?m=c&id=18666

  7. 2 votes
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Varun, thanks for sending this through. We're always looking at ways of enhancing our customers experience and this is a great idea. I've now lodged this with the team. You may note the following reference for this, 488494-576019232.

    At this stage the app will only advise if the Bonus Rate has been applied for the current month.

    If you have any further questions or queries, please let us know. ^Adi

  8. 2 votes
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Loretta,

    This is some excellent feedback, I have raised this for you and sent it to the team to review. The reference for this is: 488494-575883842.

    Hopefully this is something we can offer in the future. ^Amanda

  9. 2 votes
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Ranjan,

    This is certainly something we are looking to have implemented soon. Our team have been working very hard to have the NPP system implemented for outgoing faster payments.

    Once this is in place then as long as the external bank also uses this system the payment transfer will be instantly.
    Here's an FAQ which has some more information: When is UBank introducing the New Payments Platform (NPP)? https://www.ubank.com.au/search?q=npp&profile=ubank

    Thanks ^Amanda

  10. 1 vote
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    1 comment  ·  Feedback & Ideas » Internet Banking  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Omkar, this is something that we are unable to view on here as we can't see your accounts.
    However, as the 1st of January was a public holiday and then it was a weekend the funds wouldn't of left the account until the 4th of January.
    It normally takes 1-2 business days for the funds to arrive, if they still haven't arrived please contact us via Live Chat or on 13 30 80 so we can investigate.

    Thanks ^Amanda

  11. 1 vote
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Jillian,

    I can't see your account on here to check this for you, however, there may have been delays due to new year period. The transfers should still normally arrive within 1-2 business days.

    If the funds still haven't arrived if you contact us on Live Chat or 13 30 80 one of my colleagues can assist. ^Amanda

  12. 1 vote
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    1 comment  ·  Feedback & Ideas » Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Nuno,

    I am unable to view your home loan balances on here, however, it can sometimes take up to 5 business days for the balance to fully update and reflect recent payments.

    If you would like us to look into it further with you please contact us on Live Chat or 13 30 80 and we'll be happy to help.

    Thanks ^Amanda

  13. 1 vote
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Dorothy, thank you for sending this through. I don't believe this functionality has been introduced with the Free2S[pend tool.

    We're always looking at ways of enhancing our customers experience and have lodged this suggestion with our team.

    If you have any further feedback or idea's, please let us know. ^Adi

  14. 3 votes
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    2 comments  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Angelica, we're sorry to hear this. We can help with closing your accounts online. Simply visit our website and use our Live Chat feature to request the closure. Our Advisors will be able to access your personal and account information to complete this for you. Please ensure you have your registered mobile phone on hand as we’ll need to confirm the request with an SMS Security Code. Speak soon, ^Adi

  15. 1 vote
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Tracey, let's help you out with this. In this case, please select Close on the reminders and not Skip. This should stop the reminders from re-appearing. ^Adi

  16. 1 vote
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Arthur, we appreciate your patience with this. Our team did identify an issue with the December interest payments on 01/01/2021. This has since been resolved. You should now see your interest for the previous month.

    If you have any further questions or queries, please use our Live Chat function on our website. All the best. ^Adi

  17. 2 votes
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Rachel, thank you for sending this through. We're always looking at ways of enhancing our customers experience and have lodged this suggestion with our team.

    If you have any further feedback or idea's, please let us know. ^Adi

  18. 2 votes
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    2 comments  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi, thank you for sending this through. This is a great idea! We're always looking at ways of enhancing our customers experience and have lodged this suggestion with our team.

    If you have any further feedback or idea's, please let us know. ^Adi

  19. 1 vote
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Jennifer, thank you for sending this through. We're always looking at ways of enhancing our customers experience and have lodged this suggestion with our team.

    If you have any further feedback or idea's, please let us know. ^Adi

  20. 1 vote
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Victoria, thank you for sending this through. This is an awesome idea! We're always looking at ways of enhancing our customers experience and have lodged this suggestion with our team.

    If you have any further feedback or idea's, please let us know. ^Adi

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