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  1. 2 votes
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Timothy, you'll be glad to hear that you can update these via the full website (www.ubank.com.au/ib?desktop). Simply login and go to Managing > Payees. Here you can modify and add new Payees, Linked Accounts and BPay Biller's. ^Adi

  2. 1 vote
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Justin, thanks for letting us know. I've now forwarded these details to our team to investigate further. Could you also send us this in a Secure Mail via the full website (www.ubank.com.au/ib?desktop) so we can add this to your profile. ^Adi

  3. 2 votes
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Tony, thank you for sending this through. We're always looking at ways of enhancing our customers experience and have lodged this suggestion with our team.

    If you have any further feedback or idea's, please let us know. ^Adi

  4. 2 votes
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Emma, let's help you out with this. We also have a similar feature. Simply login to the full website (www.ubank.com.au/ib?desktop) and go to Admin > Account Details then select Print. This will give you a real time snapshot of your account and balances. ^Adi

  5. 2 votes
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Chris , we appreciate your patience with the queues and thank you for sending this through. We're always looking at ways of enhancing our customers experience and have lodged this suggestion with our team.

    If you have any further feedback or idea's, please let us know. ^Adi

  6. 1 vote
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Julian, thank you for sending this through. We're always looking at ways of enhancing our customers experience and have lodged this suggestion with our team.

    If you have any further feedback or idea's, please let us know. ^Adi

  7. 1 vote
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    2 comments  ·  Feedback & Ideas » Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Gregory, we understand the phone queues have been a little long and appreciate your patience. We also have a Live Chat feature on our website. With this feature our Advisors are able to access your details to assist you further. All the best. ^Adi

  8. 1 vote
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Yiu, let's help you out with this. The amount of interest accrued will be based on the rate that has been applied. As well as this, interest is calculated on the daily closing balance i.e May has 31 days, June has 30 days.

    If you'd like for us to take a closer look, please use our Live Chat feature on our website. Our Advisors can access your details to take a closer look. ^Adi

  9. 2 votes
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi, thank you for sending this through. We're always looking at ways of enhancing our customers experience and have lodged this suggestion with our team.

    If you have any further feedback or idea's, please let us know. ^Adi

  10. 1 vote
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    1 comment  ·  Feedback & Ideas » Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Trudy, we appreciate your patience with this. Please use our Live Chat feature on our website. Our Advisors are able to access your details there to assist you further. ^Adi

  11. 2 votes
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Todd, thank you for sending this through. We're always looking at ways of enhancing our customers experience and have lodged this suggestion with our team.

    If you have any further feedback or idea's, please let us know. ^Adi

  12. 1 vote
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Stephen, thank you for sending this through. We're always looking at ways of enhancing our customers experience and have lodged this suggestion with our team.

    If you have any further feedback or idea's, please let us know. ^Adi

  13. 1 vote
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    1 comment  ·  Feedback & Ideas » Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Siju, we'll need to get your details up to take a closer look. I'm afraid we can't access this here and can only assist with general enquiries. Can you please use the Live Chat feature on our website and we can investigate this for you further.

    Alternatively, you can also email your Case Manager directly. All the best. ^Adi

  14. 2 votes
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Charlie, happy to help with this. Simply visit the full website (www.ubank.com.au/ib?desktop) and go to Managing > Payments. From here you can select View to obtain the full details of the transaction. ^Adi

  15. 1 vote
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Arthur, the winner for Visa competition were drawn and contacted in April. These were Pauline P and David K.

    Rest assured we may introduce more competition or promotions in the future, please keep an eye out on our website and social media. ^Adi

  16. 2 votes
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    1 comment  ·  Feedback & Ideas » General Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi, in order to remain transparent to all our customers I'm afraid we don't offer a rate matching or negotiating facility.

    What we do offer are minimal and flexible requirements to earn extra interest. We won't force you to spend your money to earn a bonus. That would be counter-intuitive.

    We'd be sad to see you go but if you decide to close your account, please use our Live Chat feature on our website. We can help organise this for you there. All the best. ^Adi

  17. 1 vote
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi, happy to help with this. funds transfers will generally take 1-2 business days to arrive. Once received, the transfers will appear in the Transaction History online. ^Adi

  18. 1 vote
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    2 comments  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi Arthur, let's help you out with this. Provided you haven't changed your phone number or device recently, you may have Push Notifications set up. This will replace the SMS Security Code with a unique notification to the registered device.

    You can review and update this via the UBank app. Simply login and select More > Push Notifications. you can then switch this off > Save the setting > then switch it back on. The Security Codes will then continue to be sent as a Notification. Alternatively, if you switch this off the codes will then be sent via SMS.

    Please ensure you also have the most recent version of the UBank app. ^Adi

  19. 1 vote
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi John, let's help you out with this. Please visit our website and use our Live Chat feature. Our Advisors will be able to access your personal and account information to investigate this further. ^Adi

  20. 1 vote
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    1 comment  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminUBank CS Team (Community Manager, UBank) commented  · 

    Hi, we appreciate your patience with this. We're presently offline to complete some systems updates. Rest assured, we should be back up very shortly. You can find out more about these updates in the link below. ^Adi
    https://www.ubank.com.au/help#/?m=c&id=37020

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