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Janak

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My feedback

  1. Change Ultra debit card PIN in app

    1,502 votes
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    started  ·  137 comments  ·  Feedback & Ideas » Mobile Banking App  ·  Flag idea as inappropriate…  ·  Admin →
    Janak supported this idea  · 

  2. Revert back to your old website.

    140 votes
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    22 comments  ·  Feedback & Ideas » Website  ·  Flag idea as inappropriate…  ·  Admin →
    AdminPublic Team (Customer Support Agent, UBank) responded

    Thank you for your feedback. I’m sorry to hear you’re not a fan of our recent rebrand and the visuals from our new website. UBank’s new brand identity supported by Just the Bank You Need, is offering you exactly what you need from a bank and nothing you don’t. We hope as a result of the new brand you’ll better understand what UBank stands for and what we believe in. ^WP

    Janak supported this idea  · 
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    Janak commented  · 

    While there is always blowback with change, I have to agree here.
    Had a new message via secure load - logged into the new UI and couldn't find anywhere to see the message.
    Get your UX people to take a good look at the feedback here - at its essence the new colour scheme focusing on black is somewhat visually displeasing, and there is possibly functionality missing due to favouring simplicity.

    I'd be very happy to be wrong.

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